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Mercedes-Benz of Coral Gables

Coral Gables, FL

Overview
Employees
Reviews
Vehicles
4.9
4,499 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,499 reviews

August 02, 2021

Guillermo is the best service advisor that I've had in my 25 years of going to a car dealership. I recommend him to all my friends More

by Montecristo6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
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Aug 02, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Guillermo was able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 01, 2021

Florian Grandi is the most professional new car salesman I have ever had the pleasure to deal with and Mercedes Benz of Coral Gables is first class in every aspect. Florian kept me updated on status of my More

by cenenv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Florian (Flo) Grandi
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Aug 01, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables! We appreciate your fantastic feedback and five-star rating. We're glad to hear that Florian was able to help, and we hope to see you again! Congratulations on your new purchase. Thank you for helping to spread the word about us. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

August 01, 2021

Starting with a frightful emergency when panel lights lit up to tow service and ending with your new great idea of Lift\Uber pickup experience was so satisfying my husband decided to purchase the ninth new More

by Astridnews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Veronica
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Aug 01, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rene here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 31, 2021

Some people exceed expectations and Alex Morales is one of them. Came with no appointment in a busy day and he found solutions to resolve my issue. Thank you More

by richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you, Richard. Quality customer service is always our number one priority, and we're happy to hear that Alex met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 31, 2021

Great customer service, Francisco was able to answer all my questions. He is very knowledgeable. I was very happy with the service provided. Thank you. More

by MariaI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Marial! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 31, 2021

Francisco is Very profesional and communicative. My car was returned clean and ready by the time he promised. Totally recommended him when in service department of MB More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Francisco to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 31, 2021

Thanks for the great and friendly service. Francisco is a great replacement for Dave Gossett, who was promoted. I'm glad the dealer is able to hire and keep good employees. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this five-star review. We're so glad to hear that you had a great experience with Francisco. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 31, 2021

Excellent service, good communication and overall great experience. I will definitely come back and use Frankie. He was able to accommodate everything I needed and in a timely manner More

by Daisygrl75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

July 30, 2021

Francisco was very knowledgeable! He took the time to guide and explained everything very well!. He has been on top of everything. Very nice and personable. I highly recommend him More

by Jpsctt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Jul 30, 2021 -

Jpsctt responded

Francisco Esteves was very knowledgeable, kind, easy to get along and took time to explain everything. I highly recommend him, and consider that any person that has him taking care of any problem you may have, is a lucky person and can count that he will go the extra mile to resolve your issues

July 30, 2021

Fernando is very professional. Thank you so much for the assistance. I am very glad to have a professional like him. Customer service skills were awesome in general. More

by yanit1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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