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Mercedes-Benz of Coral Gables

Coral Gables, FL

4.9
4,499 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,499 reviews

July 09, 2021

De verdad muy agradecido por todo el trabajo de flo muchas a el y a todo el equipo de mercedes-benz por el buen servicio More

by Alejandro amador
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Ciorobea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Florian (Flo) Grandi
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Alejandro, it's great to hear that Flo and the team delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

July 09, 2021

I have worked with Rosie Ruiz for several years now and she has been great, she is always willing to provide an outstanding customer service going the extra mile More

by Tomas Bottger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words for Rosie, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 09, 2021

Prompt service and excellent chocolate cookie while waiting for my loaner car. Repair was completed in reasonable time and car returned washed and spotless. Thanks More

by afinkle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 09, 2021

Stephanie is the best!!! HONESTLY THE ONLY reason why I come back to coral gables. Dealership took longer than expected and she fixed it! The best! More

by m.welsh.m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Manso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Segovia
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Stephanie and the team met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 09, 2021

Guillermo Requena went above the call of duty to explain everything to me and to ensure I made the best decisions for my car. He treated us with absolute type of customer service you expect from a Mercedes More

by Matthew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Robinson, Guillermo Requena
Jul 09, 2021 -

Matthew responded

Guillermo Requena went above the call of duty to explain everything to me and to ensure I made the best decisions for my car. He treated us with absolute type of customer service you expect from a Mercedes dealership. Consequently, because of his level of knowledge, experience, and level of customer service, we took our second Mercedes in the following day for him to service. AAA for him!!

July 09, 2021

Byron has been our guy for years! This is our 4th Mercedes and we only trust him to get the job done. Mercedes is lucky to have a guy like him on their team. More

by GabMarrero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Rodriguez
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your review and kind words for Byron! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 09, 2021

Rosie is an excellent service advisor. Always professional and punctual. She has help my family and I for 25 years!!! I wouldn’t go to anybody else the best and knowledgeable! More

by Jshah253
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Rosie has had the opportunity to work with you for all these years, and we are thrilled that you've found your experience with us to be such a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else, we look forward to seeing you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 09, 2021

Great friendly and fast service. Received complimentary coffee and cookies 🍪 during wait. Offered a complimentary rental car but declined and did some retail therapy during wait. More

by Michele White
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Michele, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 09, 2021

Jose is always friendly and very efficient at addressing the client needs and so the perfect solution for the problem. Surely a reliable contact at Mercedes More

by CEFMENDES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Jose and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 09, 2021

Good morningWhen it comes to servicing the cars/s we Good morning When it comes to servicing the cars/s we have been doing business with MB of CG for the last 18 years, so far it’s always been a great C More

by N/A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Segovia
Jul 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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