Mercedes-Benz of Coral Gables

Excellent customer service! Would like to thank Frank Portillo for the wonderful job he did while helping us select our new vehicle. As a returned customer Frank was able to eval Would like to thank Frank Portillo for the wonderful job he did while helping us select our new vehicle. As a returned customer Frank was able to evaluate with us the best option with outstanding professionalism as always. We feel welcomed, respected and valued. Also Rosa from Finance provided us a great support walking me through all the financial details and different alternatives. Thank you to the Coral Gables team for always making us feel home and an special customer. Keep up the good job! More

Certified Pre-Owned Purchase Experience My experience regarding the purchase of a Mercedes certified pre-owned was that the dealership handles it very professionally and in a friendly manner My experience regarding the purchase of a Mercedes certified pre-owned was that the dealership handles it very professionally and in a friendly manner. My C250 experience so far is that it meets the expectations of a good and solid German car. More

New car Just excellent service overall. It is always a pleasure to deal with Donovan he made the sales experience as comfortable as possible. This dealership Just excellent service overall. It is always a pleasure to deal with Donovan he made the sales experience as comfortable as possible. This dealership is my favorite place to shop. More

sales and services Mercedes of Coral Gables spare no efforts to provide customers with top quality service. Great facility, friendly staff, efficient and committed to de Mercedes of Coral Gables spare no efforts to provide customers with top quality service. Great facility, friendly staff, efficient and committed to deliver the work promised. consistency on their level of details, committed service advisor and outstanding sales and finance personnel. More

My Recent Mercedes Benz Experience I recently went to my dealer of choice, Mercedes Benz of Coral Gables. I have always dealt with Bob Anderson at this location. In my estimation, Mr. A I recently went to my dealer of choice, Mercedes Benz of Coral Gables. I have always dealt with Bob Anderson at this location. In my estimation, Mr. Anderson is the "go-to" person at this dealership. He is always the consummate professional and has always returned calls and emails in a prompt and efficient manner. The experience was a very smooth and pleasant one-especially since I was exhausted from a difficult week. No complaints at all from me about this dealership. I have been a customer there for well over a decade and they have always addressed any concern that I might have had and they treat everyone with respect and decency. It is not like some of the other high pressure, fast track, "cheesy" franchises that many people might have experienced. It is a family-owned business that consistently scores top marks in the United States and Mercedes Benz hierarchy. The business is also heavily involved in our community and local affairs. A modern dealership with an "old school" charm. My suggestion to anyone is to know what their needs or likes dictate in the Mercedes Benz lineup, and to make an appointment to see Mr. Anderson. For service, my top kudos have always gone out to Mr.Tony Fuentes. He, like Mr. Anderson, has been with this dealership for many years. They both know their customers and their needs. They know you want to get in and out, quickly. They truly exceed your expectations. Now that I have revealed all of my secrets, what are you doing sitting by your computer? Go to Mercedes Benz of Coral Gables, now! Tell Bob and Tony that "Joe" sent you. I know, you forgot my last name. By the way....did I tell you that they have delicious cookies there, too?! More

scheduled maintenance Service was impecable, fast and was pleased to see they washed my car when they were done!!! The Dealer I bought my car from in CA did not do that whe Service was impecable, fast and was pleased to see they washed my car when they were done!!! The Dealer I bought my car from in CA did not do that when servicing my car. Ken DeGori More

service survey The service manager scheduled had not arrived at the appointment time and Mr. Figarola immediately took over. He explained the type of service needed The service manager scheduled had not arrived at the appointment time and Mr. Figarola immediately took over. He explained the type of service needed and kept me informed of other issues that required attention. Very courteous and professional throughout. More

good service I am very happy w/service , Great Customer service, nice place to visit , very clear waiting room I really recomend this place for all my friends and I am very happy w/service , Great Customer service, nice place to visit , very clear waiting room I really recomend this place for all my friends and family.......... Thanks More

Sales/ Service Edgar Basagoitia in sales and the Service Team of Luis, Lorena and Ignacio are remarkable. Thank you for all your help and expert advise throughout th Edgar Basagoitia in sales and the Service Team of Luis, Lorena and Ignacio are remarkable. Thank you for all your help and expert advise throughout the years More

service keeps me cas a customer well after the sale exce;;ent customer service with an aim to please..new lounge area improves the experience when u need to be there but most important is the sr leader exce;;ent customer service with an aim to please..new lounge area improves the experience when u need to be there but most important is the sr leadership in service that sets theulture of care and service that the rest of the staff follow!! More