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Mercedes-Benz of Coral Gables

Coral Gables, FL

4.9
4,502 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,502 reviews

June 22, 2022

Great environment, and representatives are ready to assist with any concerns. I can't think of a better place to service my vehicle. More

by jsain014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jun 23, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

June 22, 2022

Great dealer for an excellent brand. Best service ever. Anyone in Miami that wants a Mercedes Benz car must come to Mercedes Benz of Coral Gables. More

by mdvorak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Pereda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldo Guerra, Angel Rabassa, Sergio Betancourt
Jun 22, 2022 -

mdvorak responded

Thank you all

June 20, 2022

Excellent service and provided transportation to work and from work. Also, the service advisor is excellent. More

by jlacostapharmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
Jun 20, 2022 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 16, 2022

Excellent customer service. Advisor was very kind and helpful. Recall was fixed in a decent amount of time and it was greatly appreciated that i was able to get a ride to and fr More

by Forpachou0510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Jun 20, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 14, 2022

Great experience at this dealership great customer service quick turnaround for service for your car More

by claudiajagid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nadir Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Gonzalez
Jun 14, 2022 -

claudiajagid responded

Thanks

June 14, 2022

The only reason I keep my Mercedes is that this is the best service department of Any car I have ever owned. They get you in and out including the Loaner car and everybody could not be more polite. The se More

by david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman at the loaner Car desk are amazing
Jun 14, 2022 -

Mercedes-Benz of Coral Gables responded

We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 12, 2022

Frankie Cao was excellent. Attended to me promptly, had loaner car secured and communicated with me throughout experience including when the repairs were finished. More

by Carunchoj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 10, 2022

Attentive, friendly, professional, informative, helpful, customer service, efficient, communicative, pleasant, responsive, nice, good experience, fine More

by Kraiz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Corso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Mercedes-Benz of Coral Gables responded

Here at Mercedes-Benz of Coral Gables, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

June 08, 2022

I’ve been a customer for more then 12 years now I’m a very upset customer in less then 20 min. I had an appointment on Friday to buy a A220 I was told I had to give $6000 down when the car has an adverti More

by Jova2575
Price
Recommend Dealer
No
Employees Worked With
Eliseo Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Mercedes-Benz of Coral Gables responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

June 07, 2022

Loretta (Service Mgr) and Jorge Gomez (Service Tech) we’re both great. They followed up with me, came out to fix the recall and provided helpful, knowledgeable customer service the whole way through. Co More

by Ms.ericaphillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loretta (Sven. Mgr) & Jorge Gomez (Svc. tech)
Jun 08, 2022 -

Mercedes-Benz of Coral Gables responded

Erica, Thank you for your very kind review. Loretta, George, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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