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Mercedes-Benz of Coral Gables

Coral Gables, FL

4.9
4,338 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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300 Almeria Avenue

Coral Gables, FL

33134

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Showing 4,338 reviews

July 14, 2021

José Artiles súper bien atiende a los clientes, es una excelente persona, el dealer también con excelente servicio, lo recomiendo siempre, gracias José More

by Daikelin Abreu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 14, 2021 -

Mercedes-Benz of Coral Gables responded

Daikelin, Thanks for sharing your thoughts about your experience working with Jose here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 14, 2021

I bought my car here 3 months ago and since day one had great customer service. Always been treated extremely well. From customer service, sales, service department, everyone is courteous, knowledgeable & More

by KN125
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Espinoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 13, 2021

I was promptly helped. Service was performed as scheduled. The place seems well organized and the front desk receptionists are great, always offering to help and asking if I had been helped alread More

by ocarneiro26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 13, 2021

Andrea was very professional and helped me with all my needs. She is detailed and explained exactly what I needed and found the parts quickly. More

by Justin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

Justin, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Andrea and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

July 13, 2021

Excellent Service Advisor, great communication all throughout the process. Very pleased with the service experience at Mercedes Bens-Benz CG. Knowledgeable, courteous, reasonable and timely. More

by chrisdedelva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 13, 2021

My service advisor Valentin Sanchez always goes out of his way, he goes beyond his duties every time. The entire staff was great including Shamir from the loner department and the manager Lorena. More

by SGHAZAL12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear Valentin, Shamir and Lorena provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 13, 2021

As always Jose gives great service and attention to detail. Ive been with MB Coral Gables for over 15 years and quality has always been consistent. More

by Rodolfo Ruiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

Mr. Ruiz, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 13, 2021

I received amazing support and guidance throughout all the processes needed to fix my car. Andrea provided great knowledge of the insurance process and potential car damage since day 1. More

by Sabrinaga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! Andrea and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 13, 2021

José Artiles, service consultant, nos a dado tremenda attention y precupado de que todo salga como nos a dicho. Sumamente complacido por su servicio. Gracias. More

by mtorealty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Jul 13, 2021 -

mtorealty responded

José Artiles, service consultant, has made our experience at Mercedes-Benz of Coral Gables a very pleasant one. Additionally, the premises an attention from all personnel is top of the line. Thanks

July 12, 2021

Great team, sincere and honest advice, no waiting time, Alex gave a fast response and on time service, easy to schedule an appointment, loaner team gave excellent service too More

by emilioantelo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review! We're happy to hear that Alex and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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