Jorge Martinez

We had a very disappointing experience with the sales department at Mercedes-Benz of Coral Gables. When we purchased our vehicle, our sales representative, Jessica Gonzalez, informed us that the deale department at Mercedes-Benz of Coral Gables. When we purchased our vehicle, our sales representative, Jessica Gonzalez, informed us that the dealership had lost the spare key and promised that a replacement would be issued to us. Unfortunately, that replacement key was never delivered, despite multiple attempts on our part to contact the dealership and resolve the issue. Eventually, I had to go to the dealership in person. What made the situation even more frustrating was that the sales representatives who had actually sold us the vehicle did not come out to speak with us. Instead, we were sent to George, who was presented to us as a “manager,” although it was unclear what his actual role was. George was easily one of the least helpful sales representatives I have dealt with. His attitude throughout the interaction was essentially “nope, can’t do,” with very little interest in finding a solution to a problem that originated with the dealership itself. For a Mercedes-Benz dealership, I expected a significantly higher level of customer service, accountability, and professionalism—especially after the sale has already been completed. I would strongly encourage prospective buyers to consider a different Mercedes-Benz dealership. If you do choose Mercedes-Benz of Coral Gables, based on our experience, I would specifically avoid working with Jessica Gonzalez or George. More

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Peter Warwar is an outstanding representative of Mercedes Benz . his loyalty and rigorous style was the deciding factor in choosing the dealership. thank you to Peter and the staff for their complete atten Benz . his loyalty and rigorous style was the deciding factor in choosing the dealership. thank you to Peter and the staff for their complete attention More

by JANGETTIS Verified Customer Verified Customer

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Super team. Vlad was amazing and super helpful. Everything was clean and ready every time I went Vlad was amazing and super helpful. Everything was clean and ready every time I went More

by Jmartindelagua Verified Customer Verified Customer

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I came to this dealership today as a serious, qualified buyer with an 850 credit score — near perfect - ready to purchase hold the benefit of that transaction most deceptive and legally questionable experi buyer with an 850 credit score — near perfect - ready to purchase hold the benefit of that transaction most deceptive and legally questionable experiences I have ever had at a dealership. Before any signed purchase agreement was in place, Finance Manager Mike Rodriguez ran my credit. That credit application bears my signature. Under the Uniform Commercial Code, a signed credit application is a negotiable instrument — it is my security. They pulled it, placed a hard inquiry on my consumer report, and now without completing a deal. That is textbook unjust enrichment. They received something of value from me — my credit — and gave me nothing in return. MY CREDIT IS PERFECT WITH TWO MORTGAGES AND THEY SAID THE BANK WANTED $200K TO DO A DEAL! On top of that, I was presented with stacked fees — a documentation fee, a dealer fee, and an electronic filing fee — with no written itemization explaining what each fee covers, which ones are government-mandated, and which ones are pure dealer profit. Under Florida Statute 501.976 and the Florida Deceptive and Unfair Trade Practices Act, dealers are required to disclose exactly that. They did not. More

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What a pleasant and easy transition i had in this Dealership. From the top Mike Rodriguez in Management to Carlos Pereda my salesperson were superb! In addition Jorge Martinez in financing and finish Dealership. From the top Mike Rodriguez in Management to Carlos Pereda my salesperson were superb! In addition Jorge Martinez in financing and finishing with Shamir Ali, the service and attention to detail was amazing!! Thank you all for everything!!! More

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Carlos is great. He has become a trusted advisor and confidant. So has Greg Barns He has become a trusted advisor and confidant. So has Greg Barns More

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Carlos Pereda and Greg Barnes provided excellent service to both me and my parents. Great Dealership. to both me and my parents. Great Dealership. More

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Special thanks to Peter Warwar, very professional and patient, he stayed with us although it was really late at night untill he could get the best deal for us and attended all our requests, he helped us patient, he stayed with us although it was really late at night untill he could get the best deal for us and attended all our requests, he helped us in all possible ways, also thanks to the financer, he was very professional too, and full of knowledge, thank you Mercedes of Coral Gables, we love Mercedes-Benz. More

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Amazing service for an amazing product. Highly recommended if you are a Mercedes Benz aficionado. Highly recommended if you are a Mercedes Benz aficionado. More

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Jorge Martinez was very professional and super nice, he explained every detail and help with our decision, Thanks explained every detail and help with our decision, Thanks More

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