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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,488 Reviews

2,488 Reviews of Mercedes-Benz of Coral Gables - Service Center

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September 19, 2020

Jose is super helpful and very cordial. He always helps us with any issue that we may have. We leave in Pembroke Pines and do not mind driving to Coral Gables as that’s were we feel at home with Jose. More

by Ana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Sep 19, 2020 -

Mercedes-Benz of Coral Gables responded

Ana, thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 19, 2020

The service is first class. Rosie is a great service advisor and gets the job done. Everytime I go in for service everything is taken care off with the utmost care. More

by pabtorres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words for Rosie, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 19, 2020

My service was very good . Valentin Sanchez was excellent!! He accomplished all my needs in a fast timely way . And he made suggestions as well . , he suggested I should return at 14,000. Miles for More

by sharona2220
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Valentin had the opportunity to work with you to make your experience with us a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 19, 2020

No matter what happens Dave Gossett and the team find a way to insure I get Excellent service. I always walk away happy. Often positively surprises More

by David B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 18, 2020

This dealer has an excellent costumer service.And at This dealer has an excellent costumer service. And at the same time has an excellent staff I am very happy to go to this leader More

by Katiah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2020 -

Mercedes-Benz of Coral Gables responded

Katiah, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 18, 2020

He's always have provided a great service and prompt attention to any of my requests. Always look forward to address any of my concerns to him. More

by rozoirma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Sep 19, 2020 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 18, 2020

Jose Artiles is extremely helpful, always ready to assist. I’m very satisfied with his customer service and friendliness. Highly recommend him. Overall,I’ve always had a great experience at Mercedes B More

by barbaracompton.style
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Sep 19, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review! We're happy to hear that Jose and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 18, 2020

I am a bright woman but the auto industry is challenging to navigate. Dave made me feel comfortable immediately He is knowledgeable and instills tremendous confidence with his genuine, receptive communicati More

by kimargot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your review and kind words for Dave and our service team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 18, 2020

Super easy friendly precise. As soon as I pulled in Byron had all the paper work ready my loaner car ready. It was pleasure working with him. More

by G63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Byron and the team were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 18, 2020

Hace mas de 8 anos que manejo mercedes Benz y le doy servivio estoy muy Feliz pues ,cuento con la ayuda de Jose Artiles no pude encontrar Mejor persona .gracias Jose. More

by Clary108
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Sep 19, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Jose and the team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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