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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,488 Reviews

2,488 Reviews of Mercedes-Benz of Coral Gables - Service Center

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September 16, 2020

Great service and great sales dept. Been a customer for 25 years and appreciate their caring and attentiveness. The service dept is why I continue to lease cars from them. Stephanie S. Is totally amazing. More

by jeffyoung2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ariel Manso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Segovia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again, Jeff, for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 15, 2020

Byron is the best service person I think I’ve ever dealt with he always keeps me in the loop about my car he’s polite and extremely professional the gentleman who I leased or got a loaner from we’re also u More

by Davidsporn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guillermo Requena
Sep 15, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 15, 2020

I enjoy the entire process. The service that Byron provide for customers is outstanding, I would recommend him very highly. He is always attentive, follows up, and always informative. The area is very More

by bishougr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Mercedes-Benz of Coral Gables responded

Hello, We appreciate your business and Byron and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 15, 2020

All was very good. Home delivery service is great. Very efficient, they were on time both pick up and delivery. Marcus very good service rep. More

by jnavarro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus
Sep 15, 2020 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 15, 2020

I’ve gone to the Mercedes Benz of Coral Gables dealership twice in the last 6 months for service with Byron assisting me both times. Rach time Byron has been more than accommodating and always saw to it that More

by josh53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Mercedes-Benz of Coral Gables responded

Josh, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience working with Byron here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 15, 2020

The service provided by Stephanie Segovia exceeds all and any expectations. She is extremely warm and welcoming and goes out of her way to ensure your car’s needs are met. Most importantly, she takes the t More

by Vivian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you, Vivian, for your business and for this review. We're happy to hear Stephanie was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 14, 2020

Byron is the best service advisor out there! He is very professional and goes above and beyond to ensure that you are taken care of. More

by tanikadierickx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 14, 2020

Byron and team always do a fantastic job! We exclusively buy cars from this dealer because of the level of service. Wouldn’t go anywhere else! More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Mercedes-Benz of Coral Gables responded

Nick, Thank you for taking the time to share your thoughts on working with Byron and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 14, 2020

He is always professional & friendly. I’ve been dealing with him for many years because of his advice. He has never given wrong advice. That’s why I will continue to take my car there. More

by Cjimenez
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience working with Valentin! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 14, 2020

Byron is an awesome service advisor. He always makes sure to help us with whatever we need and at whatever time, he is always available. Really nice and friendly. More

by georgina
Recommend Dealer
Yes
Employees Worked With
Sep 14, 2020 -

Mercedes-Benz of Coral Gables responded

Georgina, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryon met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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