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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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February 25, 2021

I have never filled out a review on any service provider before now. Incredible experience as I was new to Miami and needed a dealer--this is now my go-to dealer based on the way they handled my same-day s More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 24, 2021

TONY FUENTES WHOM I KNOWN OVER 15 YEARS HAS ALWAYSSSS GIVEN US AN AMAZINGGGGG SERVICE AND THE CUSTOMER SERVICE IS OFF D WALL TY AS ALWAYSSSSSS More

by ALBERT
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
Feb 24, 2021 -

Mercedes-Benz of Coral Gables responded

Albert, We are very happy to hear that Tony provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

Feb 24, 2021 -

ALBERT responded

EVERYTHING WAS EXCELLENTTTTT

February 23, 2021

Great service everyone was really friendly.I was easily Great service everyone was really friendly. I was easily accommodated for the appointment. Even thought this was a company recall they were fast and More

by rodgutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Rengifo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Artiles, Guillermo Requena, Tony Fuentes
Feb 23, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 23, 2021

It gets better , Better and better , wow !! I love the dealer , I love my service representative, Stephanie segovia is just amazing !!!! 100% caring and outstanding More

by Evelasq07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Feb 24, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Stephanie and our service team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 21, 2021

We’ve been with Mercedes Benz and Bill Ussery for over 40 years. Our tech Freddy Espinoza is always so professional and efficient. It’s a pleasure. More

by Cmh2343
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Freddy and our service team were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 21, 2021

I have been a customer of Mercedes-Benz of Coral Gables since 2011. My experience in the purchase of a new Mercedes and of the service department in the maintenance of my vehicle has been excellent. My ser More

by Joggerknee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Delgado, Bob Anderson
Feb 22, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for highlighting our staff member, Rosie, who always makes your visits such a great experience! Your review means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 18, 2021

The best service manager in the dealership. I have been bringing my car to Jose for the last 5 years and always happy with his service. I moved to Pembroke Pines but I still bring the car here only because More

by mortezakhatib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Feb 18, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your recent service experience working with Jose here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 17, 2021

Excellent service, low waiting time to be heard , efficiency , cleanliness and beautiful manners and respect by Franky, our service representative. My car was fixed correctly. More

by Delaferriere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 17, 2021

Very impressive service like always. I have Been doing business for the last 5 years and I never regreted for a single moment owning a Mercedes. Service makes the difference between brands. More

by Gusgrundler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Feb 17, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Thank you for your business, Gus! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 16, 2021

Very clean and safe environment, Service advisor treated me very well and respectful, conducting professional and taking care of all my vehicle needs, also getting ready at the promising time. More

by Natacha Soriano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Mercedes-Benz of Coral Gables responded

Natacha, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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