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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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February 16, 2021

I have brought my vehicles to Mercedes Benz of Coral Gables for service since 2016. It is always a pleasurable experience. Professional, courteous employees, and excellent service. More

by Mark Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Feb 17, 2021 -

Mercedes-Benz of Coral Gables responded

Mark, Thank you for the kind words for Jose and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 13, 2021

From arrival to departure, the service experience could not be better. Service Advisor, Frankie was friendly and professional, the waiting area was comfortable and stocked with complement refreshments and More

by Stan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2021 -

Mercedes-Benz of Coral Gables responded

Stan, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 12, 2021

I live in Broward so a could take my car to any Mercedes dealer closer to me but I choose Mercedes of Coral Gables because I always get the best service. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel Manso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Joe, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 11, 2021

Jose is always patient and informative while assisting me with my annual service for my vehicle, and answering all questions. Jose even follow up to make sure everything works well after the service has bee More

by davidsresnick
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Feb 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, David, and for taking the time to leave us this wonderful feedback about Jose! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 11, 2021

This dealer is the best there is, service is unparalleled, kept me informed throughout the service process, vehicle was delivered clean and with a bottle of water More

by deporcali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 10, 2021

Aldo Guerra was a pleasure to work with. I give him 5 stars for customer service. His estimate on my waiting time was right on the money. More

by sandy.kamhi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Sandy, it's great to hear that Aldo delivered such excellent customer service! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 09, 2021

jose artiles is an amazing face of mercedes benz dealer of coral gable, very nice and profesional , he was on charge on my car maintanance and make my experience wonderfull , he is very nice overall More

by gretteldelatorre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Feb 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jose and service our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 07, 2021

Love the friendly and always knowledgeable staff! Everyone is always so accommodating and premises are spotless. So nice to be treated so well. Thank you! More

by Susie
Recommend Dealer
Yes
Employees Worked With
Rosie Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Mercedes-Benz of Coral Gables responded

Susie, thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 07, 2021

I got a nail in my tire friday afternoon. I brought it by and the place was slamming on friday afternoon. Did they make me wait? nope. Lorena took a picture of the damage and sent me on my way. She got the p More

by jdiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorena Renteria-Hernandez
Feb 07, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for sharing your review, it's wonderful to hear that our team was so able to help and get you back on the road. We appreciate your business and look forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

February 06, 2021

1st!!!Let Me Say I Arrived at 7:00am Saturday morning 1st!!! Let Me Say I Arrived at 7:00am Saturday morning and From The first introduction Every Single Advisor was Amazing!!! I was Awarded Valentin More

by docniko.md
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Valentin here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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