Mercedes-Benz of Cutler Bay

Oliver Ortiz: Amazing, Highly-Effective, & True-Professional I want to thank ALL who assisted me at the Sales Department at Mercedes-Benz of Cutler Bay. SPECIAL thanks to Oliver Ortiz an outstanding extremely pr I want to thank ALL who assisted me at the Sales Department at Mercedes-Benz of Cutler Bay. SPECIAL thanks to Oliver Ortiz an outstanding extremely professional Sales Manager who exceeded my expectations. Made my purchasing experience amazing and very smooth from beginning to end. He truly made it possible for an unbeatable agreement without rushing me. He has all levels of expertise in his field, listens to your needs/concerns, patient, and manage his team very EFFECTIVELY to ensure a successful and comfortable transaction in all the phases of the deal. “JP” Jean-Pierre Basagoitia is a Sales & Leasing Consultant who was assigned to assist me in the process. He was very courteous, positive, friendly, and went above and beyond to help me make a decision on the vehicle I chose with NO pressure. Indeed, made me feel at home, too. I truly recommend this dealership for purchasing and servicing a car. My Service Advisor is Robert Damask and wouldn’t change him for anyone. I highly recommend Mercedes-Benz of Cutler Bay because of the EXCELLENT customer service they offer! More

Professional and Efficiency As always Mr. Roman Hernandez is Professional and Efficient. He is very knowledgeable and courteous. Also thanks to Andy who made sure that I got the As always Mr. Roman Hernandez is Professional and Efficient. He is very knowledgeable and courteous. Also thanks to Andy who made sure that I got the same day appointment, the process was expeditious. Thanks ince again. Great Team!!! More

excellent!!! - Excellent, fast and profesional service. - We used the shuttle service to pick me up, and it was 5 star. - The comunication about the updates al - Excellent, fast and profesional service. - We used the shuttle service to pick me up, and it was 5 star. - The comunication about the updates also was excellent More

Great Service I always enjoy bringing my car to MB Cutler Bay. The service is second to none. Jose Castillo was my rep, and he went above and beyond to make sure i I always enjoy bringing my car to MB Cutler Bay. The service is second to none. Jose Castillo was my rep, and he went above and beyond to make sure i was satisfied and understood every item on my service sheet. Can't thank him enough. More

First MB, but definitely not the last Like most people, I was not looking forwrd to the process of looking for a new car after my lease expired. I heard good things about this dealership s Like most people, I was not looking forwrd to the process of looking for a new car after my lease expired. I heard good things about this dealership so I decided to give them an opportunity to earn my business. From the moment I walked in the dealership, I was treated like family. JP was extremely knowledgeable about the multiple vehicles I test drove and all the technology the cars had to offer. After test driving the cars, I told them I needed a little time to think on it. Usually, most car salesmen will try to pressure you into making a purchase on the spot but on the contrary, JP did not try to pressure me into making a rushed decision because of his confidence in the MB product. His attitude was refreshing and in the end, it was one of the biggest reasons why I elected to choose Mercedes for my next lease. Overall, the experience was great and I have already recommended to my friends and family to go by and see JP next time they are in the market for a new car! More

exceptional service Five star service. I was seen before my appointment time and My advisor Herbert K took the time to explain everything to me and the staff was very fri Five star service. I was seen before my appointment time and My advisor Herbert K took the time to explain everything to me and the staff was very friendly and professional. More

Overall is pleasant Mr. Gonzalez was very helpful in finding the car that we desired and was reasonable and transparent in securing the best trade for us. He and the C Mr. Gonzalez was very helpful in finding the car that we desired and was reasonable and transparent in securing the best trade for us. He and the Cutler Bay dealership were a pleasure to work with. More

Excellent Ever since I leased my first Mercedes Benz the level of my experience from sales to service have been very exceptional from courtesy to friendly. Ever since I leased my first Mercedes Benz the level of my experience from sales to service have been very exceptional from courtesy to friendly. More

Excellent I have no words to explain all the good things about this dealer, how professional they were with me, I am very happy and I mention Sergio and Hugo an I have no words to explain all the good things about this dealer, how professional they were with me, I am very happy and I mention Sergio and Hugo and all the staff of this dealer the cars in excellent condition More

Outstanding experience. very knowledgeable and profecional . Knowledgeable and professional staff. Showroom was very clean and inviting. Sergio had full knowledge of the products and services available. Luis was Knowledgeable and professional staff. Showroom was very clean and inviting. Sergio had full knowledge of the products and services available. Luis was very professional and accommodating. More