Mercedes-Benz of Cutler Bay

"OUTSTANDING" This is our first experience with Mercedes-Benz of Cutler Bay. We sent a request via e-mail and we received an answer immediately. We were received in This is our first experience with Mercedes-Benz of Cutler Bay. We sent a request via e-mail and we received an answer immediately. We were received in a very familiar form by Ira Jones, excellent person, who treat us like friends, answered all our questions and satisfied our concerns. Very courteous and attentive to our demands. We left the dealer with driving the car that we wanted and something important too: the whole process was in a short time. We highly recommend Mercedes-Benz of Cutler Bay and if you want to experience a great, wonderful and funny time ask for Mr. Ira Jones. Thank you so much. More

Service Every aspect of the service experience was terrific. Our service rep Vernon gave us solid accurate information and stayed in constant contact. I was v Every aspect of the service experience was terrific. Our service rep Vernon gave us solid accurate information and stayed in constant contact. I was very impressed. More

Fabulous! This dealership is first class, Service is terrific. In and out. Loaner car, no hassles. Car ready when promised, Love my service adviser, Kevin La This dealership is first class, Service is terrific. In and out. Loaner car, no hassles. Car ready when promised, Love my service adviser, Kevin LaPlanche! More

The Best Experience in Nearly a Half-Century! I have purchased/sold/driven over a dozen cars in my lifetime. I have always dreaded the experience of changing my vehicle. Regardless of the brand I have purchased/sold/driven over a dozen cars in my lifetime. I have always dreaded the experience of changing my vehicle. Regardless of the brand (Porsche, Lexus, Nissan, Mercedes), the salesperson and their management "always" managed to conduct themselves in a dishonest and unprofessional manner. They have done everything from making promises that they later would not honor to just flat out lying. Inevitably, new costs and fees have always appeared at the moment I sign the closing paperwork. FINALLY, the most recent process of changing my vehicle (turned in my lease & purchased a new vehicle) was a pleasant, effective, and efficient experience. From the initial conversation with my salesperson, Ahmed "Alex" Gonzalez at Mercedes Benz of Cutler Bay, to the moment I drove of the lot with my new car, my entire experience was nothing short of "World-Class." The team at Mercedes Benz of Cutler Bay delivered "Ritz-Carlton Service with Federal Express Efficiency." I was able to view their inventory and select my vehicle within an hour. I, then was able to negotiate my deal, get the car prepared for delivery, get walked through all the features in my new car, complete all of the associated paperwork, and drive of the lot with my new car with in 1.5 hours. The entire process took less than 2.5 hours. I congratulate and highly recommend the team at Mercedes Benz of Cutler Bay. From the Manager, Herminio Perez (who personally came to introduce himself when I took delivery of the vehicle), to the Finance Manager, Eduardo Cardona (who walked me through all of the documentation without trying to upsell me any products), to the Sales Assistant, Melanie Giro (who patiently walked me through all of the features in the car and how to use them), and, most importantly, my salesperson, Ahmed "Alex" Gonzalez (who coordinated the entire experience flawlessly), they all made my experience pleasurable. I am very grateful and will definitely be back when I am ready to change my vehicle again. More

Professional, First Class Ewer was prompt and professional throughout the process of buying a certified pre-owned e 350. Answered all my questions, delivered on everything he Ewer was prompt and professional throughout the process of buying a certified pre-owned e 350. Answered all my questions, delivered on everything he promised, and I ended up getting a great deal on a beautiful car. Would highly recommend Ewer. More

Great job! Service was really great and efficient. The car was in and out with no problems. We wouldn't take our car anywhere else! Thank you so much. Service was really great and efficient. The car was in and out with no problems. We wouldn't take our car anywhere else! Thank you so much. More

efficiant in and out....no hassle....car clean and work done on time...loaner car...great communication during and after visit. repair done in a timely manner in and out....no hassle....car clean and work done on time...loaner car...great communication during and after visit. repair done in a timely manner More

Everything as expected!! Service was really good as expected from a top brand like Mercedes Benz and for sure will return for future purchases and manteinance. Thanks for ever Service was really good as expected from a top brand like Mercedes Benz and for sure will return for future purchases and manteinance. Thanks for everything. More

Effortless and very helpful Great buying experience. The sales Associates were very helpful, diligent, and friendly! I have also had exceptional and very helpful encounters with Great buying experience. The sales Associates were very helpful, diligent, and friendly! I have also had exceptional and very helpful encounters with the service Dept. More

Great service at cultler bay mercedes By far one of the best buying car experience i have had in a long time. The sales person was very knowledgeable and gave me the best deal he could. By far one of the best buying car experience i have had in a long time. The sales person was very knowledgeable and gave me the best deal he could. The other people that help througj out were very friendy as well. More