Mercedes-Benz of Edison - A Ray Catena Dealership

Disgusted I bought my c 300 in rockland county and decided to try the Edison branch for service because it was closer to my house. When I arrived I thought wow I bought my c 300 in rockland county and decided to try the Edison branch for service because it was closer to my house. When I arrived I thought wow nice place they offer lots of beverages and food in their waiting room. When I spoke to the agent he said your car might not be ready today because they needed to order a part. Ok fine no problem I thought. Then I asked can I use a loaner car? Ray Catenas policy is they don't give loaners to people who bought their car from elsewhere, how stupid is that??? You were willing to service my car and I didn't buy it from you! Okay next question well what about a ride home? Response I don't think that's possible you live 40 minutes away and that's too far for my driver!!!! Did I forget to mention I was with my 4 year old daughter!!!! So here comes the kicker !!!!! We have enterprise in the building and you can rent a car from them!!!!!! I had to spend close to 100 dollars because I had no choice. I needed a car I have a child. There was no guarantee the car would be ready in a day . I let them fix my tire and said I want it back! I'm not going to pay anymore for a car rental . I used to own an Audi and went to Bell Audi. The customer service was fantastic!!!!!! Yes even though I didn't buy the Audi from there I was able to use a loaner when my car was being serviced. Disgusted and will never return to Ray catena or consider purchasing there in the future Lauren More

Anthony Garone and Dealership Super super guy. Friendly and knowledgeable. Only guy I would deal with. Delivered my car with a huge smile on his face. I will be back for many years Super super guy. Friendly and knowledgeable. Only guy I would deal with. Delivered my car with a huge smile on his face. I will be back for many years! Thank him again for his great service! More

Second car I bought from Eli. I moved to Virginia late last year, and had many choices down here to get a new car. Eli is the reason I came back to NJ to buy my second one. He'll m I moved to Virginia late last year, and had many choices down here to get a new car. Eli is the reason I came back to NJ to buy my second one. He'll most likely be the reason I come back for my third. More

2014 C-300 It was a great experience buying my new c-300. Everyone I met with was very helpful and nice. From the general manager to the salesmen, it was an enjo It was a great experience buying my new c-300. Everyone I met with was very helpful and nice. From the general manager to the salesmen, it was an enjoyable experience. I would highly recommend this dealership to anyone looking for a new Mercedes. More

Shopping experience This was the most pleasurable car shopping experience I have ever had. Staff was very helpful and friendly. Most times I feel like I am being held hos This was the most pleasurable car shopping experience I have ever had. Staff was very helpful and friendly. Most times I feel like I am being held hostage by the salesperson but at this dealership there was a feeling that they actually cared about you. There was no badgering about what I wanted my payments to be or what was my budget. I was asked about what car I was interested in, offered a test drive, and we then sat down to discuss the deal. Very painless and pleasurable. I have been at other dealerships where I have been there for 4 to 5 hours trying to make a deal on a car. I think this is designed to wear you down until you agree to anything just to get out of there. At this dealership there was nothing like this. I was in and out, with deal in hand, in a little over an hour. Would definitely recommend the dealership to anyone and I know I will definitely go back again. More

John Farrell IV Dear John Farrell IV; Last Thursday my husband purchased my first Mercedes at Ray Catena, which I'm very happy with. We came in with our t Dear John Farrell IV; Last Thursday my husband purchased my first Mercedes at Ray Catena, which I'm very happy with. We came in with our two year old daughter, which you were very kind and understanding of and for that I thank you. My purchase was made possible because of your knowledge of the subject car; the high level of professionalism and service you provided me; your integrity; and the high reputation of your dealership. I believe that every business is built one customer at a time. Customer loyalty and trust are both earned through friendship not good salesmanship alone. Whereas you are indeed a good salesman, this letter serves to confirm that you have earned my trust and my loyalty. I feel certain that I will be purchasing many fine cars from you in the future. Thanks again, Jenna, John Smith and little Isabella More

Ml550 purchase Matt Kratzer assisted me in trading in my old Mercedes and the purchase of my new ml550. Great customer service and sales experience. Will definitely Matt Kratzer assisted me in trading in my old Mercedes and the purchase of my new ml550. Great customer service and sales experience. Will definitely do business with him again. More

OOPS!!!! I had service done on my Mercedes that required some painting and the color did not match my car . Fred was quick to help me with my problem by taking I had service done on my Mercedes that required some painting and the color did not match my car . Fred was quick to help me with my problem by taking my car back and was willing to repaint the part till it was perfect. However due to my schedule I was unable to wait for the painting to be redone again. Fred was very understanding and felt horrible for the mistake that was made. The paint was a few shades lighter than my car I understand it's difficult to match the paint perfectly. I'm moving to Florida and will be back up in September to have it repainted. Fred made good on the mistake that wasn't his fault !!! Fred is a very good asset to Mercedes Benz.. . People like Fred are the reason I keep coming back to Mercedes Benz of Edison . Thank You once again Fred!! More

Excellent Service! Great service here from beginning to end. I requested an online quote, got a call, negotiated over the phone, came in to the dealership, met with Matt Great service here from beginning to end. I requested an online quote, got a call, negotiated over the phone, came in to the dealership, met with Matt - he had EVERYTHING ready for us and made the paperwork a breeze. Another nice employee gave us a tutorial of the car, took us down to the service center, we were in and out relatively quick and we love our new. We will absolutely be going back to Ray Catena. More

Another 5 Star experience with Ray Catena Edison I recently purchased a certified pre-owned CLK convertible and couldn't be happier. My experience was stress and hassle free. I was treated with res I recently purchased a certified pre-owned CLK convertible and couldn't be happier. My experience was stress and hassle free. I was treated with respect, honesty and professionalism. I chose to work with the son of the agent I used back in 1999. His father taught him well! He was professional, knowledgeable and paid attention of every detail. I left the dealership with confidence that I am in good hands and any problem that may arise will not be a problem at all. More