Mercedes-Benz of Gainesville

LOVE MY MERCEDES DEALERSHIP This visit was for my B service. I'm about 30 minutes away, so I use the valet service. Everyone, from Gail, to the gentleman that picks up and This visit was for my B service. I'm about 30 minutes away, so I use the valet service. Everyone, from Gail, to the gentleman that picks up and returns my car, to Dillion who oversees my service are all attentive and always in communication. Dillion went above and beyond on my questions regarding future maintenance and my recall questions. Getting my car serviced is never a worry! Thank you everyone at my Gainesville Dealership! More

It's a joy Working with Dillon Hastie at Mercedes of Gainesville is a joy. We live in Citrus county, so, to have our car picked up for service could not be easie Working with Dillon Hastie at Mercedes of Gainesville is a joy. We live in Citrus county, so, to have our car picked up for service could not be easier.and we never know which new Mercedes we get to drive untill our washed and serviced car is returned. Got to love it. More

my experience I found the entire experience to be very professional. I experienced quick, efficient service, convenient drop-off and pick p, and an exceedingly frie I found the entire experience to be very professional. I experienced quick, efficient service, convenient drop-off and pick p, and an exceedingly friendly staff More

Professional courteous respectful and friendly service Professional - Mike and his team knows the advanced technology we are dealing with and can convey in layman's terms. Courteous - All members of the t Professional - Mike and his team knows the advanced technology we are dealing with and can convey in layman's terms. Courteous - All members of the team have an impeccable demeanor in addressing their customers. Respectful - Mike and his team treat me as part of their family. Service is top of the line dealing with last minute and unusual request. When traveling I know that standing behind Mike is Gainesville Mercedes and that I can proceed worry free even outside their zone of service! Friendly - Everyone has an infectious smile that is accompanied with a friendly inquiry about my family and latest activities. Mercedes Benz of Gainesville is an outlier in quality of service in this fast paced world. They make you feel important! More

Service rating Very professional, Strickland was very particular in making sure that the car gets the proper service that it needed he also make sure that if the se Very professional, Strickland was very particular in making sure that the car gets the proper service that it needed he also make sure that if the service takes longer than expected he provided me with courtesy transportation to go home until the vehicle is completed, that was great and highly appreciated. More

"Have no fear!" We have complete trust in Dillon Hastie and the dealership in general. It's a pleasure to bring the car to Mercedes of Gainesville for service. Everyb We have complete trust in Dillon Hastie and the dealership in general. It's a pleasure to bring the car to Mercedes of Gainesville for service. Everybody is friendly and helpful ; they always make us feel welcome and comfortable. More

MB of Gainesville Great friendly service, always quick and helpful. Mike gets me in and out the door quickly each time I drop off and pick up. Thank you Great friendly service, always quick and helpful. Mike gets me in and out the door quickly each time I drop off and pick up. Thank you More

Excellent customer service Servicing my car has never being easier. I am always received with enthusiasm and attention to my needs. Service is always completed within the prom Servicing my car has never being easier. I am always received with enthusiasm and attention to my needs. Service is always completed within the promised time and never had an issue with the repairs or maintenance. More

Service center review My service representative was good, helpful & courteous. My complaint for why I didn’t give a 5 star is that when I arrived for my 8:30am appt. I had My service representative was good, helpful & courteous. My complaint for why I didn’t give a 5 star is that when I arrived for my 8:30am appt. I had to wait 20 min. to be seen. I’m not sure whose fault that was but I think that is too long to wait when an appt. is made ahead of time. A constructive criticism of the dealership is don’t give out loaner cars that are dirty. The inside was clean but the outside was covered with heavy pollen. More

I recently had my car serviced in advance of a trip. My service rep, Dillon O'Brien, was very helpful, respectful, and courteous. He kept me updated on the progress. My car was finished on time and at t My service rep, Dillon O'Brien, was very helpful, respectful, and courteous. He kept me updated on the progress. My car was finished on time and at the quoted price. Very pleased with my service. More