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Mercedes-Benz of Grapevine
Grapevine, TX
2,001 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 2,001 reviews
July 24, 2024
If I could leave a 0 star review I would. I brought our G wagon in for service in April with the primary complaint being the parking break gets stuck on so we can not drive it or put it in I brought our G wagon in for service in April with the primary complaint being the parking break gets stuck on so we can not drive it or put it in gear. $2000 later they said that problem was fixed and also sold us on new break pads. We did all the recommended work. Three months later the problem comes back and my wife was stranded in a dangerous part of town with a car that was stuck in park. We tow it to service and they say that need to repair the parking break actuator and it needs new break pads and rotors because they were damaged when the parking break got stuck…and of course…$3000 more dollars. Bottom line…STAY AWAY! Get service anywhere but here! They are either incompetent or dishonest. Either way, save yourself the trouble and go to a service center with integrity. More
by G Wagon owner
Employees Worked With
Service department
July 22, 2024
Marco was incredible to work with. He is by far the best salesman I have ever met. I had the best experience with my new car purchase. He is by far the best salesman I have ever met. I had the best experience with my new car purchase. More
by cms127
July 21, 2024
vehicle was taken to Avondale Mercedes-Benz Collision center June 20, 2024 for repairs. I picked it up on July 16, 2024. On July 17, I discovered the front passenger seat was broken and contacted the d center June 20, 2024 for repairs. I picked it up on July 16, 2024. On July 17, I discovered the front passenger seat was broken and contacted the dealership on July 18 for a resolution and was lead to believe I was coming back to get the seat repaired. However, the unethical service center manager Doug stated that he had looked at pictures of the car and due to the fact there were small particles of debree on the tracks the cable broke and this could happen at anytime. Additionally he stated, when you rent a car and something happens to it you don't expect to pay for the damages the owner pays. I let him know the cars are covered by insurance that the renter pays for incase of damages. He then proceeded to tell me the cost of the repairs and he wasn't trying to make any money and he would discount the part. This is unethical behavior and I should not have to pay for a seat that was broken in the possession of the dealership. The seat was operating fine when the vehicle was brought in for repairs. The service advisor Sierra is shady as well. Unfortunately, Mercedes-Benz is a good product, however, the quality of people they employ have no integrity. When you bring in a vehicle for repairs you don't expect to pick it up with the inside damaged. I have contacted the dealership to speak with the director Brad and Sherri the owners assistant however no phone calls were returned to resolve the issue. This is my last time doing business with Avondale Mercedes-Benz. If you are interested in purchasing a Mercedes-Benz or having your car repaired due to an accident, I suggest you go to another Mercedes-Benz dealership and do your research on how they treat their customers, the quality of service offered and if you are dealing with unethical people. More
by Barnedra
Employees Worked With
Sierra Boaz
July 19, 2024
Easy process. Fast. Would highly recommended if you are looking to purchase a car to come here! Fast. Would highly recommended if you are looking to purchase a car to come here! More
by rrdc1223
Employees Worked With
July 17, 2024
First time buying from a dealership and thankfully it was a good experience due to the employees. Clyde was very professional, patient, and friendly. If he didn't know or have the information, he found someo a good experience due to the employees. Clyde was very professional, patient, and friendly. If he didn't know or have the information, he found someone that did or found it online for me. He answered every text message and phone call right away. He kept me updated every step of the way. He addressed all my issues and had everything fixed that he was able to. If you go to this dealership I would highly recommend working with Clyde. More
by Lindsay
July 17, 2024
JAKE, from Mercedes-Benz of Grapevine was amazing! I told him what I wanted and what I was looking for from the get go and he gave me just that! Jake was very friendly, helpful and knowledgeable on th I told him what I wanted and what I was looking for from the get go and he gave me just that! Jake was very friendly, helpful and knowledgeable on the entire process from start to finish. His sense of humor made the car buying process super fun! I am glad I bought my brand new car from here and had a wonderful experience working with Jake! He definitely deserves a raise, bonus or at least a 2024 Mercedes-Benz AMG G 63!!! Thank you Jake!!! More
by Spatter1
Employees Worked With
Jacob Myers
July 15, 2024
Mercedes-Benz of Grapevine is a great place to buy or lease a Mercedes vehicle! They have a lot of inventory and very helpful staff who help you shortlist and make the right choice. Jake Myers made us a lease a Mercedes vehicle! They have a lot of inventory and very helpful staff who help you shortlist and make the right choice. Jake Myers made us a great deal on our new car!! They are very transparent and don't try to sell what you don't need. If you are looking for a Mercedes vehicle, you need to have this dealer on your list! More
by Chandrakant Sawkare
Employees Worked With
Jacob Myers
July 13, 2024
Davius Blackshire took excellent care of us. It has been a great car buying experience. It has been a great car buying experience. More
by jen3mcc
Employees Worked With
July 11, 2024
Sadly, I was not there buying a nice new Benz or Maybach. But I did have an excellent experience purchasing a 2021 Honda Ridgeline. I did most of the deal over phone, email, and text on my 3-hour drive to th But I did have an excellent experience purchasing a 2021 Honda Ridgeline. I did most of the deal over phone, email, and text on my 3-hour drive to the dealer, which was nice and shortened the time I had to spend there. Tom Lim was our sales agent and I hope all future customers get to work with him, it was a pleasure. I’d buy all my cars there if I could! More
by dashivers
Employees Worked With
