Mercedes-Benz of Hagerstown

From the minute I got out of my car and said From the minute I got out of my car and said "Hi" to Rob on the lot, I felt at ease and welcome. He directed me to Barry and it got even better. From the minute I got out of my car and said "Hi" to Rob on the lot, I felt at ease and welcome. He directed me to Barry and it got even better. No pressure, which has made auto shopping a real pain in the past. You know, vultures descending on a piece of meat. Instead, I was offered a Coke, my questions were answered intelligently, the options were explained, and even though I was looking a bit scruffy that day, they let me take the car home so my wife could take a look at it. I already had a very low interest rate approved at my credit union but Rob was able to beat it, thereby saving me a bit of change. He's also a wiz at getting the paperwork part of the transaction done quickly. We had been looking at Cadillac CTS models at six different dealerships in four states over the last week or so, and within 6 hours of first seeing the C300 and meeting Barry, I was set on purchasing at Mercedes Benz of Hagerstown. 9 AM the next morning, we picked up a freshly detailed, beautiful C300. And after Barry made sure we understood which knobs did what, and how to use the hands free phone, and mounted the tags, we were off. These guys were a real pleasure to work with and I will be sure to pass my recommendation on to family, friends and co-workers. Somehow, I don't think my first Mercedes will be my last Mercedes and I know where I will be buying it. More

This is our second purchase from this dealership (our first new purchase). The reason we chose to purchase another Mercedes-Benz is because of the customer service. From sales to service this dealership first new purchase). The reason we chose to purchase another Mercedes-Benz is because of the customer service. From sales to service this dealership has blown all other dealerships we have ever dealt with away. Wes Whetstone has sold us both of our vehicles and is awesome! He remembered things from our first purchase, three years ago, that we had forgotten. Mike Lavrenchik was also great. He answered questions for us at the recent open house and was very knowledgeable as well. Thanks to everyone who made the process easy and answered every question we asked thoroughly. We love our new GLK! More

These ratings are based on Mike Laverenchik my sales rep and all the great folks of Marcedes Benz of Hagerstown, which worked out a great deal on the trade in of my Infiniti and made the purchase of my 2010 and all the great folks of Marcedes Benz of Hagerstown, which worked out a great deal on the trade in of my Infiniti and made the purchase of my 2010 C63 AMG, owning a Mercedes has never been about status but about racing. I am a racer at heart and I have watched Mercedes on TV since 1984 and am a huge fan of Formula 1, which Mercedes now have a factory works team again as well as the highly successful McLaren Mercedes. I am 41 years old and this was the easiest most pleasant car buying experience I have ever had. I always used to have to haggle to the end for the deal I have wanted and it was all easy and friendly and also one of the best parts living in Hagerstown, I was able to keep my business local and NOT have to ride to Washington D. C./ Balitmore area for a good deal. Hats off to all you folks at MB of Hagerstown. I would recommend you to anyone. Alot of people in racing look at Ferrari almost as a religion. I liken Mercedes in the same fashion. I truly believe it is the best car in the world! Thanks for helping me live the dream. Hopefully many happy returns in the future. More

I am not an easy customer as I have developed a negative attitude about the newer cars in general. However, Mike Lavrenchik says his job is to make the buying experience as nice as possible and he strives t attitude about the newer cars in general. However, Mike Lavrenchik says his job is to make the buying experience as nice as possible and he strives to back up what he says. He listens to what the customer wants and tries to tailor the vehicle to the customer's desires. He is not hard sell, but he is definitely focused on eventually succeeding with a completed transaction. It is clear that Mike believes in the product he is representing and that gives his customer additional confidence in the purchase. It is also clear that he believes the dealership will provide the professional service support to create a long term relationship with the customer. What more can you ask for? There was also some involvement by the sales manager, Rob Buchanan. He also was not hard sell, but just added encouragement regarding the product and the dealership as I have owned many German cars, but this is my first Mercedes Benz. The bottom line is they had a car that met my needs, treated me fairly with the price and trade and I bought the car. I feel I was treated professionally and cordially and I am grateful for that. More

I have been dealing with Hagerstown Mercedes-Benz since 2004 and have witnessed professional and friendly service at every turn. I have dealt with car dealers through the United States and Hagerstown Merc 2004 and have witnessed professional and friendly service at every turn. I have dealt with car dealers through the United States and Hagerstown Mercedes-Benz is head and shoulders above them all. More

No pressure and no hassles, just an amazingly all around great vehicle buying experience. Barry and Rob went above and beyond what I expected of them to find the vehicle I wanted with the options I was loo great vehicle buying experience. Barry and Rob went above and beyond what I expected of them to find the vehicle I wanted with the options I was looking for, right down to the interior and exterior colors. Barry displayed great patience in all his interactions with me and I greatly appreciate that. My thanks to Barry for all his help in my vehicle search. More

Barry London was outstanding! I have purchased many cars in my life, but have never received the sincere dedication from a salesman than Barry. He was responsive, yet non-pressure, and genuinely caring. Bar in my life, but have never received the sincere dedication from a salesman than Barry. He was responsive, yet non-pressure, and genuinely caring. Barry spent the time to teach me all the features of the vehicle, answering every question. He followed up the next day to make sure I have happy. An excellent salesman creates a fantastic buying experience! I highly recommend Barry London. - John More

This was the best car purchasing experience I have ever had. The sales people were helpful in every sense, but they were not pushy. I actually had not intended to purchase today, but the offer was exactl had. The sales people were helpful in every sense, but they were not pushy. I actually had not intended to purchase today, but the offer was exactly what I was looking for so we made the decision to drive the new car home today. I would highly recommend Hagerstown Mercedes Benz to anyone, and will definitely return to them when it is time to replace this vehicle. Overall a very good car purchasing experience. More

I defenitely recommend the Mercedes Benz of Hagerstown due to the friendly staff and how flexible they are in accomodating their customers. I worked with Barry London who was extremely helpful; he came on due to the friendly staff and how flexible they are in accomodating their customers. I worked with Barry London who was extremely helpful; he came on his day off to accomodate my schedule and show me the car I was interested in and spent couple of hours with my brother and I answering our questions. If that's not good customer service then I don't know what is! More

Everyone was very friendly. Went to the openhouse looking at the C300. They did not have one that I would have purchased but told me to build one on line. So I did. I took the information to Mike and we talk at the C300. They did not have one that I would have purchased but told me to build one on line. So I did. I took the information to Mike and we talked about having it built. While there with my mother, we talked about the coupe, but I want an AWD. I went back a third time to test drive the C300. And on the lot was a red C350 4matic coupe. Mike was able to find the car I really wanted and I drove it home that afternoon. More