Mercedes-Benz of Hagerstown

We had somewhat of a challenging situation, but Wes and his sales mgr. were happy to accomodate us. We settled on the car we wanted with no hassles. Wes was great to work with, no pressure, only great cust his sales mgr. were happy to accomodate us. We settled on the car we wanted with no hassles. Wes was great to work with, no pressure, only great customer care! More

I can be a very difficult person, and I had NEVER had a favorable car buying experience. That changed on 04/19/2013 (or at least the part about the car buying experience). I had been emailing Barry Londo favorable car buying experience. That changed on 04/19/2013 (or at least the part about the car buying experience). I had been emailing Barry London or a few weeks about a vehicle I liked; email was my perferred contact method. Barry was prompt on reply and informative. We finally decided to drive down to take a look in person, even though I was deading the experience. From arrival to departure Barry was great; knowledgable, personable and everything else I had never experienced while buying a vehicle. Negotiation was painless and fair. My trade was valued fairly and not nit-picked for every blemish and bump. We were mostly in shock being treated in such a friendly and fair manner. We agreed to the deal and then met Rob for the paperwork and payment. Thought things would go down hill from here, but it did not. The pleasant experience continued. Rob had even readjusted our deal so we paid a little less; wow. Barry gave us an overview of some of the features and changes from my previous model (things I would normally have to figure out myself, or look in the manual); spending all the time we needed until we were satisified. Great experience from start to finish. I even gave Barry a little hug when I left and I apologized for being difficult in my emails. Will I be going back - YES. Would I recommend - I will, and I have already. And be sure to ask for Barry! More

Barry was great to work with!!! He made the buying experience fun, and I have never had a good experience in any of my previous 8 new car purchases. We ordered the directly car from the factory and we experience fun, and I have never had a good experience in any of my previous 8 new car purchases. We ordered the directly car from the factory and we bothered Barry like kids on Christmas Eve, until the day it arrived. We were so excited the last week or so and Barry seemed as excited as we were. It was a smooth transaction and we were very happy to keep our business at our local dealer. I would like to thank everyone at Mercedes Benz of Hagerstown who was involved with making our "dream car" come true. Thanks again Barry!!! Sincerely, Jeff & Michelle Short More

Best car buying experience I have ever had. They made me completely at home and walked me through every step of the process making sure I was fully aware of everything was going on and how everything worked completely at home and walked me through every step of the process making sure I was fully aware of everything was going on and how everything worked. From financing to service ever part of my experience was incredible. I will never purchase a vehicle anywhere else. More

Barry is a good salesperson, kind, patient and accommodative. He makes you feel at home and want to come back. He has developed a high level of trust with my family, and we ill return for our a accommodative. He makes you feel at home and want to come back. He has developed a high level of trust with my family, and we ill return for our auto needs. More

We had a great experience at Mercedes-Benz of Hagerstown in purchasing a new vehicle. It was the quickest, simpliest, easiest process i've ever been through in buying a car. Everyone we encountered was frie in purchasing a new vehicle. It was the quickest, simpliest, easiest process i've ever been through in buying a car. Everyone we encountered was friendly, considerate of our time and clearly focused on ensuring we had a positive experience. We would definately recommend this dealership to others. More

Barry was extremely knowledgeable and took the time to walk my wife and I through the features of our 2007 ML350, including setting up the bluetooth function with each of our cell phones. He also demonstr walk my wife and I through the features of our 2007 ML350, including setting up the bluetooth function with each of our cell phones. He also demonstrated the Navigation system to us and should showed us how practically all the vehicle features work. More

Mike at Mercedes is FABULOUS!!! He is professional, knowledgable and personable. He made buying my new car a truly memorable and pleasurable experience. Mike Lavernchik IS what sets this dealer apart f knowledgable and personable. He made buying my new car a truly memorable and pleasurable experience. Mike Lavernchik IS what sets this dealer apart from the rest!!! Thank you for the life-changing experience. More

I just purchased my second car from this dealership. The sales and service are great. I will be back. I recommend this dealership to everyone. sales and service are great. I will be back. I recommend this dealership to everyone. More

Since this was an internet sale from over 200 miles away, I was concerned about what I would find upon arrival. The car was accurately described and fairly priced. To my surpirise, it had a full tank of ga I was concerned about what I would find upon arrival. The car was accurately described and fairly priced. To my surpirise, it had a full tank of gas when I picked it up, a first in my used-car buying experience. More