Mercedes-Benz of Hagerstown

Mike Lavrenchik was an outstanding salesman and very professional. He answered all our questions and was very knowledgable of his product. This was our first Mercedes Benz purchase and he made the big professional. He answered all our questions and was very knowledgable of his product. This was our first Mercedes Benz purchase and he made the big step for us feel easy. We also purchased a used Camry for our son last year and received the same professional service from Mike and Rob the sales manager. They make you feel like family, and that they care to have their customers in the right product. I highly recommend this team of professionals. More

I had been searching for a particular used Cadillac CTS. I found one on line at Mercedes Benz of Hagerstown. I called and talked with Andre Taylor who answered the few questions I had. We set up a date an I found one on line at Mercedes Benz of Hagerstown. I called and talked with Andre Taylor who answered the few questions I had. We set up a date and time for my wife and I to test drive the car. Andre said he had a personal appointment that morning but said that Stephen Ames would meet with us. When we arrived Stephen had the car out front. We went for a test drive and then negotiated a price. Stephen was professional and very friendly. A few days later we drove up to close on the car and were met by both Andre and Stephen. Robert Buchanan the finance and sales manager took us through the required paper work efficiently and quickly. Afterwards Andre gave my wife a box of chocolates and Robert gave me coupons for three synthetic oil changes. Since we were buying a previously owned automobile we did not expect either. The car was detailed perfectly. It was almost a one hundred mile round trip but it was worth it. The three gentleman we dealt with are definitly an asset to the dealership and we would purchase another vehicle from the dealership again. Tom and Alice Cassidy More

Our overall experience at Mercedes-Benz of Hagerstown and more so working with Mike was very good. We've not had the opportunity to work with their service department but speaking with other owners gave the more so working with Mike was very good. We've not had the opportunity to work with their service department but speaking with other owners gave the service department a very good rating. Will we recommend to our friends, family and co-workers MB of Hagerstown, yes, to include our sales consultant (Mike Lavrenchik). We're looking foward to our first long road trip. Our thanks go out to all the staff that made our purchase a good experience. Phil and Denise Morgan More

I would recommend Wes Whetstone, the sale person that I worked with. He treats his customers like family. The staff at the dealership provides exemplary service and hospitality. The ambiance is welcoming a worked with. He treats his customers like family. The staff at the dealership provides exemplary service and hospitality. The ambiance is welcoming and rich. I felt very wanted dealing with the staff. I think I have said enough about Mercedes-Benz of Hagerstown. I recommend that you all visit them to experience the feeling. Barvo to the team! More

I have been looking off and on for a good clean low milage used Mercedes for a couple of years. M-B of Hagarstown and Mike Lavrenchik delivered! I also want to commend Robert Buchannon, Steve, Rita, milage used Mercedes for a couple of years. M-B of Hagarstown and Mike Lavrenchik delivered! I also want to commend Robert Buchannon, Steve, Rita, and Alex for their high level of expertise and courtesy. More

I would highly recommend MB of Hagerstown and Wes Whetsone. Wes was very professional, friendly and not pushy in anyway. He made our first MB purchase hassle free and enjoyable. We feel that they ga Whetsone. Wes was very professional, friendly and not pushy in anyway. He made our first MB purchase hassle free and enjoyable. We feel that they gave us an excellent deal and they stood behind there word. This was far the best car buying experience we have ever had and thanks to Wes for that. Wes took his time and went over every feature of the car. Wes also made a follow up call the following day to make sure we were completely satisfied and even talked us through programing our garage door opener. Thank you Wes and MB of Hagerstown. Susie and Chuck from WV. More

We took awhile making up our minds as to whether we were going to purchase this vehicle or not. We were away on vacation, etc. Our sales associate, Andre' was great at keeping in touch with us, in a non-i going to purchase this vehicle or not. We were away on vacation, etc. Our sales associate, Andre' was great at keeping in touch with us, in a non-invasive, no pressure way. He kept us interested and gave us all the information we needed, always in a very timely manner, even on his days off. When it came down to the deal, Andre' and Rob worked with us and accommodated our needs. We drove away with a great vehicle and we felt like we got a great deal, and we know we had great service. It really is an awesome place to do business. This was our second purchase from them, the service department is impeccable as well. More

Salesman worked with us to get us the deal we wanted. Excellent customer service! I will continue to use the dealership and would highly recommend Mercedes-Benz of Hagerstown to my friends and family. Excellent customer service! I will continue to use the dealership and would highly recommend Mercedes-Benz of Hagerstown to my friends and family. More

I called in from SC on a used ML 320 not knowing what to expect as far as customer service and the salesman opinion of the car. Micheal went out of his way to pick me up from the airport and made sure the c expect as far as customer service and the salesman opinion of the car. Micheal went out of his way to pick me up from the airport and made sure the car was in the perfect condition before I arrived. He was very knowledgeable with the Mercedes product and made the sale go smoothly. I would recommend talking to Micheal if you looking for a Mercedes... More

Very responsive to all my communication. Wes took great care of me and the car I needed. I highly recommend the team at MB in Hagerstown. care of me and the car I needed. I highly recommend the team at MB in Hagerstown. More