Mercedes-Benz of Hagerstown

While I have owned several luxury vehicles, I have never purchased a Mercedes Benz until now. The sales associate, Jackie Payne, was very polite, knowledgeable, and helpful throughout the entire process. Wh purchased a Mercedes Benz until now. The sales associate, Jackie Payne, was very polite, knowledgeable, and helpful throughout the entire process. While I was not ready to buy a vehicle on my first visit, Jackie remained courteous and helpful without being persistent or aggressive. She provided both verbal and written information regarding the vehicles I was considering and was professional and customer service oriented at all times. Likewise, Austin Shemon was helpful with arranging the financial paperwork and advising my wife and I about additional options designed to protect our purchase beyond the factory and Certified Pre-owned agreement. We are satisfied with our new purchase and appreciate the approach taken by the staff at Mercedes Benz of Hagerstown. More

Experience at this dealership was wonderful. Barry was very knowledgeable and thorough abotu the vehicle. I will definitely return to buy another mercedes and highly recommend this dealership very knowledgeable and thorough abotu the vehicle. I will definitely return to buy another mercedes and highly recommend this dealership More

We have purchased seven Mercedes from the dealership during the last eleven years. We go to this dealer, despite it being two hours drive from our home, because they have demonstrated consistently a com during the last eleven years. We go to this dealer, despite it being two hours drive from our home, because they have demonstrated consistently a committment to customer service. Mr. Harbert is always approachable and Mr. London is very through in his orientation to the new vehicle. Further, the Service Department is very competent and trustworthy. More

Wes has outstanding experience in customer service, he really did ensure that everything was as promised when we arrived at the dealership and followed up after the purchase. Highly recommended. really did ensure that everything was as promised when we arrived at the dealership and followed up after the purchase. Highly recommended. More

Salesperson was polite and helpful. I was not ready to buy vehicle on the first evening that I stopped, and Steve was not overly persistent but remained helpful. Steve emailed me information regarding an buy vehicle on the first evening that I stopped, and Steve was not overly persistent but remained helpful. Steve emailed me information regarding another vehicle i was considering at another dealership for comparative purposes. The dealership was professional and very customer service oriented. More

Michael was very personable and friendly. He took great care when we had to wait an extended time when the financial rep was backed up. care when we had to wait an extended time when the financial rep was backed up. More

Barry London is great. His great service and attention to details is what brought me back to this dealership after my wife purchased her Mercedes from him. Customer service is extremely important to me, and details is what brought me back to this dealership after my wife purchased her Mercedes from him. Customer service is extremely important to me, and I can honestly say that Hagerstown Mercedes Benz beats all the rest. I traded in a 2011 Camaro for a CLK 350, and I know it has only been 3 days but I know I have made the right choice. I would highly recommend this dealership, and would also recommend you ask for Barry while there. More

good experience. i beleive the dealership will look after us in the future. i think that the personal service is somehting that is lost in other large dealers after us in the future. i think that the personal service is somehting that is lost in other large dealers More

Mike did a great job helping us understand the difference between leasing and buying. We had to make a decision between repairing vs. buying / leasing. No high pressure! Just facts and information to help between leasing and buying. We had to make a decision between repairing vs. buying / leasing. No high pressure! Just facts and information to help us make a good decision. The whole process was smooth and easy. More

Barry was very helpful with my vehicle selection. He showed me what was available based on the options I wanted and the year I was interested in. Barry and I worked together on what was best for me for showed me what was available based on the options I wanted and the year I was interested in. Barry and I worked together on what was best for me for several weeks before I found the right vehicle. We went on several test drives and he was very accommodating and patient with me. After purchasing my vehicle, I left the dealership stressfree and pleased. More