Mercedes-Benz of Hagerstown

I had a great experience with Mercedes Benz of Hagerstown. Everyone was very friendly and excited about my purchase. Barry London, my sales rep, was great! From the first moment I met him he was e Hagerstown. Everyone was very friendly and excited about my purchase. Barry London, my sales rep, was great! From the first moment I met him he was extremely helpful. He made a big decision seem very simple. Barry was very attentive and provided excellent customer service. I would recommended Barry and Mercedes Benz of Hagerstown to others! More

This is the 3rd Mercedes I have bought from the dealership. I had been interested in an Aegean Blue with Stone interior SL500 for several years. MB of Hagerstown usually has 1 or 2 certified used o dealership. I had been interested in an Aegean Blue with Stone interior SL500 for several years. MB of Hagerstown usually has 1 or 2 certified used ones available every year. I had tried several times over the years to purchase one of these, as well as a CLK430, but was unable to "stike a deal" with a sales rep. When an Aegean Blue/Stone 2005 SL500 appeared on the lot during the Summer of 2010, I decided to try a new rep. A 2005 MB is important for me because it gives me maximum depreciation while still qualifying for the MB CPO warranty. Now which rep should I try? Sometimes I am unable to get into the service department during their normal working hours. When this occurs a sales rep will walk back to the cashiers window, help me pay my service bill, and retreive my keys...usually. Early one morning my wife dropped me off to pick up my car. One of the sales reps said I had to wait until the service department opened. As I was waiting in the showroom, Mike asked if I had been helped. I explained why I was there and he immediately walked me back to the cashiers window and helped me get on my way before the "official" opening. Since Mike had been helpful when he could have just given me the brush-off, I decided to try and work with him. Mike was very easy to deal with. In an effort to help me in negotiating a price, I made sure we talked about several cars in addition to the Aegean SL. Regardless of price of the car we discussed (E430 for $17k or SL600 for $150k), Mike was always ready to discuss the particulars. He know his products and was never pushy. Although I REALLY wanted the Aegean SL, I tried to appear only "somewhat" interested. Mike never lost interest in working with me. 3 weeks after starting the process, we were able to make a deal. Pricing was fair for all parties. Overall, the experience with Mike was enjoyable and I look forward to dealing with him again. More

Richard was very nice and extremely helpful. He made purchasing a vehicle out of state extremely easy and a very pleasant experience. He gave me all of the information that I needed and answered all th purchasing a vehicle out of state extremely easy and a very pleasant experience. He gave me all of the information that I needed and answered all the questions that I had so that I was fully prepared to purchase my car. More

Richard was great to work with. Very good knowledge of the Mercedes product family and his patience as we test drove numerous vehicles was refreshing. He walked us through all the options of purchasing ne the Mercedes product family and his patience as we test drove numerous vehicles was refreshing. He walked us through all the options of purchasing new versus used, all the model options and took great care of us through the whole sales process More

Unequivocally the best service **in the world.** Communication is excellent, price is spot on, and Tom always does excellent work on our '83 300TD. Work was performed in extremely timely fashion an Communication is excellent, price is spot on, and Tom always does excellent work on our '83 300TD. Work was performed in extremely timely fashion and perfectly. I can't say enough great things about this service department! More

Richard went out of his way to make sure the vehicle was the one I wanted and that I knew everything about it. I bought another vehicle from him 2 1/2 years ago and had a very positive experience with him the one I wanted and that I knew everything about it. I bought another vehicle from him 2 1/2 years ago and had a very positive experience with him and that vehicle. The dealership has a very good service program and the one time I had to have work done that lasted a day they gave me a loaner car which I appreciated. More

Barry London was friendly, knowledgeable and very timely in our dealings with him. Michael was also very knowledgeable and helpful. Justin (in finance) was organized, efficient and a pleasure to deal with in our dealings with him. Michael was also very knowledgeable and helpful. Justin (in finance) was organized, efficient and a pleasure to deal with. I really appreciated the fact that everyone was assertive but not overly pushy. I would highly recommend this dealership! More

Very good experience, working with Mike and the dealership was positive. I have fallen short of closing a deal with Mercedes Bena of Hagerstown on two previous occassions but Mike was very attentiv dealership was positive. I have fallen short of closing a deal with Mercedes Bena of Hagerstown on two previous occassions but Mike was very attentive to our deal and followed up very courteously. They replaced the windshield on our E-350 although we could find no problem. It had a small crack that we had missed. More

It has been a pleasure to work with Barry. We came in for It has been a pleasure to work with Barry. We came in for service on our C240 and after picking up our vehicle we talked to Barry about moving up to It has been a pleasure to work with Barry. We came in for service on our C240 and after picking up our vehicle we talked to Barry about moving up to E-Class. We had questions about a certified E-Class. He was patient in answering all our questions. Even though our car wasn't new, he treated us as if we bought a 2011. We never received this treatment with our other two new Mercedes at our previous dealership. We are very pleased with his character as a salesperson and his respect that he has shown us. We are sure to return to Mercedes Benz of Hagerstown for our next vehicle. Thanks Barry! Harold and Elaine Did I mention too, that the service department is by far the best and efficient. Good job Alex and crew. More

Typical car buying experience in that salesperson would go 'to the back' to talk to the manager about getting us the best deal, but I expected that from the beginning. With that said, our salesperson and t go 'to the back' to talk to the manager about getting us the best deal, but I expected that from the beginning. With that said, our salesperson and the manager did worked with us on a deal we were satisfied with. Staff was friendly but professional. Quick processing and delivery. I would definitely recommend MB of Hagerstown. More