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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,570 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,570 reviews
September 25, 2025
Barry consistently delivers exceptional results, demonstrating an unwavering commitment to excellence in everything he undertakes. demonstrating an unwavering commitment to excellence in everything he undertakes. More
by The G
September 22, 2025
Car was promised in 1 and 1/2 hours for $350. 00. Carlisle was ready in 1 hour and price was $195.00. Very satisfied. 00. Carlisle was ready in 1 hour and price was $195.00. Very satisfied. More
by Vet
Employees Worked With
September 22, 2025
From our first visit to the showroom to purchase, Barry and his team were great. They helped us along the way, were knowledgeable about what we were looking for, and went out of their way to help find our and his team were great. They helped us along the way, were knowledgeable about what we were looking for, and went out of their way to help find our Van (came from another state). More
by lalamcg2010
September 20, 2025
Great customer service skills, completed work in a timely manner. Love them In addition, I love the car. manner. Love them In addition, I love the car. More
by mariamccoy363
September 17, 2025
The experience was great. We love the car. Rob was very knowledgeable. We would purchase there again. We love the car. Rob was very knowledgeable. We would purchase there again. More
by Dfeulner52
Employees Worked With
September 05, 2025
Barry was very helpful, even when it was not his working day he came and helped us and we could make it to buy my lovely car :) All people were very nice and helpful in Hagerstown Mercedes. day he came and helped us and we could make it to buy my lovely car :) All people were very nice and helpful in Hagerstown Mercedes. More
by kian.rozita
Employees Worked With
September 05, 2025
Impeccable service! Rob is very knowledgeable and personable. He was very patient throughout the entire transaction. Rob is very knowledgeable and personable. He was very patient throughout the entire transaction. More
by MichelleBarthelme
September 04, 2025
I purchased a car from Barry London from out of state. He took great care of me, and prepared the car beautifully for my pick up date. He gave me a very thorough demonstration of all the features, and ans He took great care of me, and prepared the car beautifully for my pick up date. He gave me a very thorough demonstration of all the features, and answered all my questions. The dealer even sent someone to pick me up from the airport, since I was out of state. I highly recommend this dealership and Barry London. More
by Andrea from Boston MA
Employees Worked With
September 02, 2025
Rob is definitely an asset to their team. He went above and beyond for purchasing my new G-wagon. Thank you He went above and beyond for purchasing my new G-wagon. Thank you More
by MPDMD
Employees Worked With
August 31, 2025
I was lucky to be mr. London ‘s client. He helped me a lot when I tried to choose my new vehicle as well as described techniques in the car . He was so patient and helpful London ‘s client. He helped me a lot when I tried to choose my new vehicle as well as described techniques in the car . He was so patient and helpful.he is professional and I can say he has humer sense .he answered every tiny question he offered me all helps even after I purchased my C 300 I appreciate this respectful gentleman. - JUST SUPERB. More
by Amal
Employees Worked With
