Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Hagerstown
Hagerstown, MD
2,488 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,488 reviews
March 18, 2025
Barry was professional and pleasant. Very helpful and gave us a lot of information on the GLC we purchased. Would definitely recommend!! Very helpful and gave us a lot of information on the GLC we purchased. Would definitely recommend!! More
by thanield93
Employees Worked With
March 17, 2025
We recently had an another great and easy experience at Mercedes Benz Hagerstown, and a big shoutout goes to Barry London. As usual the atmosphere was welcoming and relaxed. The dealership is always clean Mercedes Benz Hagerstown, and a big shoutout goes to Barry London. As usual the atmosphere was welcoming and relaxed. The dealership is always clean and well-organized. If you’re in the market for a new car, I highly recommend stopping by Mercedes Benz Hagerstown and asking for Barry. More
by Austin
Employees Worked With
March 09, 2025
Had a great experience buying our first Mercedes with Barry, he was very helpful and took his time to explain all the incredible options on the car. The whole experience was top notch. Barry, he was very helpful and took his time to explain all the incredible options on the car. The whole experience was top notch. More
by Tony
March 06, 2025
Rob made this car purchase seamless. Great, friendly customer service from all the staff. Highly recommend. Great, friendly customer service from all the staff. Highly recommend. More
by Jemerick
Employees Worked With
March 05, 2025
Barry was really nice and funny! It was definitely a great experience buying our Subaru! It was definitely a great experience buying our Subaru! More
by ky.ramirz
Employees Worked With
February 26, 2025
Barry and the entire Hagerstown Mercedes dealership team has been the best ever experience to work with. Everyone is professional, curious, an excited to help the customer accomplish their goals. I would has been the best ever experience to work with. Everyone is professional, curious, an excited to help the customer accomplish their goals. I would highly recommend Barry and the team at Hagerstown. More
by sstahl
February 24, 2025
Barry London was excellent. We went in for a test drive and told him we had to be somewhere soon. He let us test drive the vehicle, answered all our questions and told us I know We went in for a test drive and told him we had to be somewhere soon. He let us test drive the vehicle, answered all our questions and told us I know you are in a hurry. Call me/email me with any further questions. No pushy salesman tactics. It was so refreshing. We had a particular request for particular features and Barry searched and found the exact vehicle we wanted. Needless to say, we returned and bought the vehicle from Barry. Our buying experience was also great. It was quick and easy, and they answered all our questions. Our beautiful vehicle was all shiny and ready to go. I highly recommended Barry London and Mercedes Benz of Hagerstown!! More
by tjwill98
Employees Worked With
February 24, 2025
Kyle Swanson is great. We have worked with Kyle for several years and he has been wonderful to work with. Recently bought 3rd vehicle from him. We have worked with Kyle for several years and he has been wonderful to work with. Recently bought 3rd vehicle from him. More
by joedagenhart
February 17, 2025
This dealership is amazing. Lexi had the car I was interested in all prepped and ready for the test drive, she knew all the features, and she had an easy test drive route mappe Lexi had the car I was interested in all prepped and ready for the test drive, she knew all the features, and she had an easy test drive route mapped out. Here is where it gets better…AFTER I bought the car, she and her manager topped off the gas tank and delivered my car to my house 30 miles away. They never mentioned that during the transaction. Also it came with gigantic chocolate bar, another nice touch. Finally, I should mention that didn’t buy a new car from them, it was a pre-owned car for less than $25K, and I still received red carpet service. They have my business for life. Still working on the chocolate bar. 😁👍 More
by timothy.w.pierce
February 13, 2025
I love my brand new car! ! Very beautiful and fancy! The customer service was wonderful! ! Very beautiful and fancy! The customer service was wonderful! More
by ntran75
Employees Worked With
