Back

Mercedes Benz of Hagerstown - Service Center

Hagerstown, MD

5.0
185 Reviews

185 Reviews of Mercedes Benz of Hagerstown - Service Center

Sort by
August 15, 2025

We only buy our Mercedes at Hagerstown Mercedes because of excellent service department. They are the best More

by Msmith424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Mercedes-Benz of Hagerstown responded

We're proud to have your business and your loyalty! Thank you for choosing Mercedes-Benz of Hagerstown and for sharing your support online. See you next time!

August 07, 2025

Alex was a big help and took care of all issues and went over and beyond More

by kevinmgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Mercedes-Benz of Hagerstown responded

We are thrilled to hear that Alex went above and beyond. Thanks for choosing Mercedes-Benz of Hagerstown!

August 07, 2025

MB Hagerstown always has great 5-star service. I get nails in my tires 2-3 times a year commuting and they always get me in fast. The folks there are all excellent. More

by N. Harper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Helfrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for being a loyal customer and for choosing Mercedes-Benz of Hagerstown to keep you on the road! We’re here whenever you need us. Safe travels!

July 17, 2025

For the last 11 years Alex has been taking care of my automotive needs. He has been helpful , informative, responsive and kind. Actually, the whole staff have always gone out of their way to make my ex More

by ellenvalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for your years of business and confidence in Alex and our team! We appreciate your support of Mercedes-Benz of Hagerstown.

July 03, 2025

My service experience is always great at this dealership. Everyone is polite and professional, They do great work. More

by Tee234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your positive experience with us at Mercedes-Benz of Hagerstown! We're elated to hear that our team consistently provides polite and professional service. We look forward to seeing you again soon!

July 03, 2025

Always a pleasant experience to get my Mercedes serviced in Hagerstown. Alex my service advisor goes above and beyond to accommodate me and my car is always ready on time as promised. More

by Captbiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Mercedes-Benz of Hagerstown responded

We're happy to hear from you! Thank you for sharing your review of Alex and the team. We appreciate your business and we look forward to serving you again at Mercedes-Benz of Hagerstown.

June 17, 2025

Mercedes Benz of Hagerstown is the bes! . Alex and all of the staff are professional, friendly and respectful! I know they will be there to help me take care of my vehicles! More

by catabamoonTaC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for the fantastic feedback! We're delighted to hear that Alex and our team at Mercedes-Benz of Hagerstown provided such a professional and friendly experience. We look forward to assisting with all your vehicle needs in the future!

May 30, 2025

Excellent service & very efficient customer care, everyone was super friendly and helpful with the service they provided More

by bresnocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Battaglini
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Mercedes-Benz of Hagerstown provided excellent service and efficient customer care. We appreciate your support and look forward to serving you again in the future!

May 19, 2025

Outstanding quality of work and service of the Hagerstown Mercedes dealership. I will highly recommend that dealership.! More

by jbinks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for the glowing recommendation! We're delighted to hear that you had a great experience with us at Mercedes-Benz of Hagerstown. We look forward to serving you again in the future!

May 16, 2025

The entire atmosphere is very friendly. Employees remember your name, very helpful in answering questions. They go out of their way in wanting to help in some way. The experience is quit More

by EMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your experience with us at Mercedes-Benz of Hagerstown! We're delighted to hear that our team has consistently provided friendly and attentive service. We appreciate your loyalty over the years and look forward to continuing to serve you in the future.

1
...