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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,582 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 194 service reviews
December 05, 2025
I have always had excellent service at this dealership. The people in the service department are pleasant and helpful and provide a nice place to wait while my vehicle is serviced. I like the way they take The people in the service department are pleasant and helpful and provide a nice place to wait while my vehicle is serviced. I like the way they take good care of my car and then wash it before returning it to me. More
by mouse314
November 13, 2025
Great dealer and great workers. Very helpful and curtious Would recommend them every time!!!A1 service Very helpful and curtious Would recommend them every time!!!A1 service More
by Doris.cantner
Employees Worked With
October 31, 2025
Prompt and efficient service department. Smooth operation from initial booking through completion with constant communication of your vehicles progress. They provide a video link to see th Smooth operation from initial booking through completion with constant communication of your vehicles progress. They provide a video link to see the technician’s surveying of the car which is great! More
by Julian_W
Employees Worked With
October 23, 2025
I have been in this dealership multiple times for car service for GLB 250. Fast service! Every one is very nice there. Very satisfied! service for GLB 250. Fast service! Every one is very nice there. Very satisfied! More
by Nanzhang24
Employees Worked With
October 17, 2025
Diagnosis was communicated by phone instead of in person. I was sitting in the waiting room after all. If I did not check the phone I could have been waifing for ever. I was sitting in the waiting room after all. If I did not check the phone I could have been waifing for ever. More
by oljanrepic
Employees Worked With
October 09, 2025
My experience at the MB service department was good as usual. Alex Folz is the best, I really appreciated the service video. It was very informative. usual. Alex Folz is the best, I really appreciated the service video. It was very informative. More
by Shawn G
Employees Worked With
September 22, 2025
Car was promised in 1 and 1/2 hours for $350. 00. Carlisle was ready in 1 hour and price was $195.00. Very satisfied. 00. Carlisle was ready in 1 hour and price was $195.00. Very satisfied. More
by Vet
Employees Worked With
August 26, 2025
My 2nd experience at their service department was another great one. Very smooth and efficient operation from scheduling through completion and pickup. Nick Bischoff was assigned as my service advisor (as great one. Very smooth and efficient operation from scheduling through completion and pickup. Nick Bischoff was assigned as my service advisor (as he was the first time) who is very thorough and conscientious. His follow-up and support after completion of the work is great. Their use of video while conducting their Multi-Point Inspection and sharing the video with the customers is simply outstanding. More
by Julian_W
Employees Worked With
August 15, 2025
We only buy our Mercedes at Hagerstown Mercedes because of excellent service department. They are the best of excellent service department. They are the best More
by Msmith424
