Mercedes Benz of Hagerstown - Service Center

Overall this is the best Mercedes dealership I have ever worked with. My only complaint is with Mercedes Benz. Question 5 was answered based on the extremly high cost to repair an item that was designed wit worked with. My only complaint is with Mercedes Benz. Question 5 was answered based on the extremly high cost to repair an item that was designed with planned obsolence. Compared to other dealerships the cost for repairs and service are extreamly competitive. More

Very efficient operation and extremely friendly service personnel. My Service Manager, Adam Himmelwright, kept me very informed of all status changes especially while he liaisoned with the warranty company personnel. My Service Manager, Adam Himmelwright, kept me very informed of all status changes especially while he liaisoned with the warranty company. While the repair was slightly delayed due to parts issues, the loaner car negated any impact this would have had. Overall a very pleasing experience. More

I took my S550 in for problems with vibration. I have worked with Alex in the service department for years and he is always friendly but more important is always determined to take care of whatever compl worked with Alex in the service department for years and he is always friendly but more important is always determined to take care of whatever complaint or problem that I may have. This time it was very difficult to trace the problem but he was determiined to fix it. He stayed in constant contact with me throughout the whole process to keep me informed and was able after a lot of hard work to fix the problem. I can truly say that I have never had a service representative with any car that I have owned who is such a pleasure to deal with and so dedicated to taking care of his customers. More

Everytime I contact this dealership for work they have always been extremely accomodating and have tried to get me in, even on short notice and get the work finished. Everyone has been very nice and extr always been extremely accomodating and have tried to get me in, even on short notice and get the work finished. Everyone has been very nice and extremely helpful and follow-up to make cdertain that I was satisfied. Anyone I know who is considering purchasing a Mercedes, I suggest they contact this dealership over any in the tri-state area, as they do work so hard to make the customer happy, whether it is on the buying end or service. More

Great service. Took a little longer than anticipated but we had a loaner so it was fine. Marty kept us up to date on what was going on with our car and i appreciated that. The entire service department wa we had a loaner so it was fine. Marty kept us up to date on what was going on with our car and i appreciated that. The entire service department was friendly and the whole trip was overall a good experience. The pricing seemed a little high. More

Everyone at the dealership is always very friendly and helpful. They explain what needs to be done, why, how long it will take, and the approximate cost. Even though we were receiving snow showers, they helpful. They explain what needs to be done, why, how long it will take, and the approximate cost. Even though we were receiving snow showers, they washed my car. What a treat! The hot chocolate in the waiting area is delicious. More

When I bring in my car for service, I am always greeted most cordially by the staff. Everything is explained to me and a quote given, so I know what to expect. The service and maintenance has always been p most cordially by the staff. Everything is explained to me and a quote given, so I know what to expect. The service and maintenance has always been performed correctly. I've had my R500 for 4 1/2 years and have had only positive experiences when working with the fine people of MBOH. More

After OVER A $1000 REPAIR BILL THE CAR NOW SOUNDS LIKE A MACK TRUCK. CAR WAS NOT PROBERLY TUNED. NOW THE CAR HAS DEVELOPED A MAJOR OIL LEAK AS A RESULT OF THE POOR SERVICE. GIVEN THE PROPER DIAGNOSIS THE MACK TRUCK. CAR WAS NOT PROBERLY TUNED. NOW THE CAR HAS DEVELOPED A MAJOR OIL LEAK AS A RESULT OF THE POOR SERVICE. GIVEN THE PROPER DIAGNOSIS THE POTENTIAL PROBLEMS COULD HAVE BEEN RESOLVED. COMPLETE INCOMPATENCE CAUSED THE PROBLEM. More

I am very satisfied with the MB of Hagerstown! Outstanding service and very friendly and knowledgeable staff. Although I live closer to the MB of Alexandria, I prefer to deal with the Hagerstown Outstanding service and very friendly and knowledgeable staff. Although I live closer to the MB of Alexandria, I prefer to deal with the Hagerstown service center, due to the fact that they make me feel "at home" and provide better service (in terms of lower prices, shorter wait periods, and better workmanship). While all staff members are great, I particularly enjoy working with Alex Foltz - German fellow that knows German cars! Regards, Michael More