
Mercedes-Benz of Hoffman Estates
Hoffman Estates, IL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Service was done on time, and the issues were all handled and resolved , battery was on warranty and other issues were discussed and will be taken care on the next service and resolved , battery was on warranty and other issues were discussed and will be taken care on the next service More
Excellent service, and my service advisor Matt was very accommodating and kept great communication with me. They took care of everything and made the entire process seamless and effortless accommodating and kept great communication with me. They took care of everything and made the entire process seamless and effortless More
I recently purchased new sprinter van nothing but amazing experience I worked with 3 people best of the best from sales,finance and menager team also recently visit service department to best of the best. experience I worked with 3 people best of the best from sales,finance and menager team also recently visit service department to best of the best. Very recommended More
Best experience I've had at a car dealership since I bought the car. Matt really went above and beyond to make sure everything was up to my expectations. bought the car. Matt really went above and beyond to make sure everything was up to my expectations. More
Efficient service.friendly staff.Addressed all issues.Car was washed.loaner was provided.I will go back again to this dealer in the future.Keep it up guys was washed.loaner was provided.I will go back again to this dealer in the future.Keep it up guys More
Awesome experience I love coming here for service. Rob Fragoso is the man!! Always friendly and very helpful, and goes above and beyond for the customer. Thanks again!!! I love coming here for service. Rob Fragoso is the man!! Always friendly and very helpful, and goes above and beyond for the customer. Thanks again!!! More
Best in Class, Robert Fragoso Simply the best Service Advisor—excellent communicator, follows-up, friendly, and knowledgeable. Robert has all the qualities that I admire in a Serv Simply the best Service Advisor—excellent communicator, follows-up, friendly, and knowledgeable. Robert has all the qualities that I admire in a Service Advisor. Robert should be commended for a job well done. More
It went smoothly and people were good. They met their commitments and serviced the product in the time that they said they would. Good job. commitments and serviced the product in the time that they said they would. Good job. More
Wojchiew Was very nice to work with. Thank you, unfortunately it was very expensive, but it comes with the territory of owning a Mercedes. Unfortunately unfortunately it was very expensive, but it comes with the territory of owning a Mercedes. Unfortunately More
Too long wait for advisorPart prices with labor quoted Too long wait for advisor Part prices with labor quoted over phone drastically different than actually charged Gives a feeling of being cheated not Too long wait for advisor Part prices with labor quoted over phone drastically different than actually charged Gives a feeling of being cheated not trustworthy More