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Mercedes-Benz of Hoffman Estates

Hoffman Estates, IL

4.8
1,163 Reviews
Mercedes-Benz of Hoffman Estates| For A Great Experience Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served. Mercedes-Benz of Hoffman Estates | A Zeigler Auto Group Company
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1000 West Golf Rd

Hoffman Estates, IL

60169

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Showing 1,163 reviews

March 29, 2020

Very clean dealership providing excellent service. Julio was courteous and very attentive to my needs. He listened carefully to my requests to vehicle servicing letting me know of the costs involved. More

by HOME4ZIP
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

Thank you for giving us the opportunity to earn your business here at MB of Hoffman Estates -- we strive for five. So thank you!

March 29, 2020

I was impressed by the experience, from the clean, professional, environment to the knowledge of the sales associate, manager, and finance manager. Would recommend and refer this team when purchasing More

by John P
Recommend Dealer
Yes
Employees Worked With
Pioytr’s manager, I can’t remember his name and didn’t see a picture on the website, Piotr Siemieniuk, Charlie Trauscht
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

Congratulations on your vehicle purchase and we appreciate you taking time to recognize how we did at MB of Hoffman Estates. Thank you and welcome to the Zeigler Auto Group family!

March 29, 2020

Very Honest and Pleasant Sales Experience. David Bennett and the entire Team at Hoffman Estates Mercedes were such a pleasure to work with. Very caring and thorough. Helpful in all aspects. Fol More

by MARKNEAULT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt McGinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Trauscht
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

Thank you and congratulations on your vehicle purchase.

March 28, 2020

Amazing and well-rounded team that is completely invested in you as a client. Highly recommend! Trustworthy, not pushy, and go the extra mile for you. From custom ordering our car to getting a thorough “how More

by MARTYE82
Recommend Dealer
Yes
Employees Worked With
David Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew McGinn, Naz , Charlie Trauscht
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

We do our best to satisfy our customers and thank you for the opportunity. Congratulations on your new vehicle.

March 27, 2020

easy process Painless to get my vehicle serviced. Appreciate you picking up the vehicle and returning it completed before 4pm. You left a loaner vehicle, which I n More

by jalongi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Fragoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

We do our best to meet our customers' needs. Glad your experience met our goal of 100% satisfaction! Thank you for the five stars.

March 27, 2020

Rob Fragoso went above and beyond the call of duty. Because of him, I will always bring my car for service at Mercedes Benz of Hoffman Estates. The previous owners were the worst. Never returned calls, More

by MIKEANNINOS
Recommend Dealer
Yes
Employees Worked With
Robert Fragoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2020

I salute Julio Ramirez for demonstrating a pleasant approach on my concerns and making sure the job is done well. He is excellent for job More

by ZENYQ101
Recommend Dealer
Yes
Employees Worked With
Julio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

Thank you for the shout out to our team member!

March 27, 2020

My sales person seemed nice enough but it was like pulling teeth to get a phone call. I initiated 95% of the calls. As an out of state buyer it was very difficult and took almost 3 weeks to make a cas More

by Grant Rose
Recommend Dealer
No
Employees Worked With
Mike Connolly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vlad Sabetskyy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Smith, Kelly Rodriguez, Charlie Trauscht
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

We apologize you did not have a five star experience with us. Please feel free to contact our GM, Mike Connolly at 847-885-7000 if you would like to further discuss your experience. We do appreciate you sharing with us.

March 27, 2020

"Customer satisfaction is their priority" Payton took his time to make sure that which ever Mercedes model we were interesting in, ultimately the choice would fit our needs, as well as our bud More

by Jeepster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Herwehe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payton Winslow, Charlie Trauscht
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

Thank you for letting us know how we did with your visit. We do our best to provide a five star experience at MB of Hoffman Estates. Congratulations on your purchase.

March 26, 2020

Jason Is the best service tech they have. With all going on during this virus they took prompt care in cleanliness and attn to their customers. More

by LIZ
Recommend Dealer
Yes
Employees Worked With
Jason Palmer
Apr 21, 2020 -

Mercedes-Benz of Hoffman Estates responded

Thank you for being our customer and recognizing our efforts to keep us all safe, and still service your vehicle. We appreciate the five stars and your business.

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