Mercedes-Benz of Laguna Niguel

Cheated Laguna Niguel Mercedes Dealership is a dishonest business.The general manager is a greedy businessman. May 2016 my wife brought her Mercedes in for e Laguna Niguel Mercedes Dealership is a dishonest business.The general manager is a greedy businessman. May 2016 my wife brought her Mercedes in for engine work. We had a 2000.00 warranty with a 100.00 deductible. Upon pick-up, she was told to pay $657.00 up and above the 100.00 deductible. She called my work from their office and I spoke with the service department only to be told my warranty didn't cover their labor cost and I had to pay the balance. I called the warranty company immediately where they confirmed all I had to pay was the 100.00 deductible. That the Dealership agreed with the warranty company when they accepted the job. However, my wife was told she would not be given her Mercedes keys until she paid the 657.00. She asks to speak to the General Manager hoping to get justice and informing him also, that we had just spent 6,000 moving to California from Texas that week. That this was a great hardship on us. This General Manager could not have cared less. was spinning his words and she had to pay the extra money it to get her Mercedes back. We noticed there was paint overspray on the front of her white Mercedes hood and front windshield. Not costly but still her leopard umbrella was gone from the back seat where it always stayed. We called, pleaded, argued trying to get our money refunded but to no avail. Recently sept 2017 we learned. Laguna Niguel Mercedes did, in fact, cheat us 657.00 that in fact. the warranty company was 100% correct. BEWARE of Laguna Niguel Mercedes Dealerships dishonest practices. I go to Flecther Jones in Newport beach for a professional, honest job well done. More

My great experience with Laguna Niguel Mercedes Benz I went to the Laguna Niguel Mercedes Benz to buy a part for my 2003 Ml. Steve Turner saw me looking at a car and introduced himself and asked if I'd l I went to the Laguna Niguel Mercedes Benz to buy a part for my 2003 Ml. Steve Turner saw me looking at a car and introduced himself and asked if I'd like to test drive the car. I told him no, but he gave me his car and said the would be gone for a few days. When he came back, he called me and since he was so nice when we first meet, I called back and decided to meet with him to test drive a 2015 ML. I was ready to buy a car, but I was waiting on my family to go with me because I have never bought a car buy myself. I test drove the car, and since Steve was so good at answering all my questions, he didn't hassle me, or pressure me, I ended buying the car the same day! Thank you Steve, I recommend you to anyone that is in search of buying a car. More

i'm a happy customers good service.can't say how impressed duke martin gave me excellent customer service way to go thanks every one at mbln i will tell every one i know .love that dealer ship duke martin gave me excellent customer service way to go thanks every one at mbln i will tell every one i know .love that dealer ship More

Josh is perfect Josh gave me a tour in the dealership, a very detailed demonstration when test drive. Nice a friendly! Perfect experience here would definitely recomm Josh gave me a tour in the dealership, a very detailed demonstration when test drive. Nice a friendly! Perfect experience here would definitely recommend this place and sales. More

Ho Yi a 5 Star experience I bought over dozen MBZ's from another dialership but this was by far the best experience I had. Ho Yi was professional straight forward no nonsense I bought over dozen MBZ's from another dialership but this was by far the best experience I had. Ho Yi was professional straight forward no nonsense high pressure. More

Meet Bernie for Great Service Bernie Mendez helped us so nicely in a good manner. Got a good deal and good financing. Very smooth processing and didn't feel too tired like other de Bernie Mendez helped us so nicely in a good manner. Got a good deal and good financing. Very smooth processing and didn't feel too tired like other dealers. Next day we found that cargo cover was missing (probably forgot to put it back after detailed), but no problem with Bernie, he got it for us immediately. Adam in financing helped us very good too. Explained everything in good manner. This is well maintained dealership. Only bad thing is we live too far from this nice dealer. More

Great service Bernie made it happen Got the car we wanted at the price advertised every one was professional and friendly great car buying experience I've leased 14 cars and purchased 4 Got the car we wanted at the price advertised every one was professional and friendly great car buying experience I've leased 14 cars and purchased 4 I will be back for more More

5 Star Service all the way!!! The salesperson, Josh Sweeney, and Ramsey Jerome, Finance Director, were a pleasure to work with and they treated us like one of their own family. Jos The salesperson, Josh Sweeney, and Ramsey Jerome, Finance Director, were a pleasure to work with and they treated us like one of their own family. Josh was very informative and laid back but very professional at the same time and knew all the answers to my questions about the car we were intested in. Ramsey Jerome was such a riot and so funny, he made our 2 hr finance meeting very enjoyable. Customer service is key when selling cars and they highly exceeded it from all angles. More