Mercedes-Benz of Laguna Niguel

Ease of ownership Worked with Bernie Mendez at Mercedes of Laguna to buy our E350 Wagon. what a great experience! He was friendly, had a good personality and efficient Worked with Bernie Mendez at Mercedes of Laguna to buy our E350 Wagon. what a great experience! He was friendly, had a good personality and efficient. Will definitely go back to him in a heartbeat.5 Star service! More

Purchase of New GLC-300 Mercedes My husband and I have bought several Mercedes from Joey and it's been a pleasant experience. She worked hard to get the vehicle we wanted and produce My husband and I have bought several Mercedes from Joey and it's been a pleasant experience. She worked hard to get the vehicle we wanted and produced it in a short period of time. Definitely will deal with Joey in the future. More

Excellent!!!! I have purchased 14 MB cars from the Laguna Niguel dealership, wouldn't go anywhere else!!!! Never disappointed me in anything. Kevin Marlow is 'my ma I have purchased 14 MB cars from the Laguna Niguel dealership, wouldn't go anywhere else!!!! Never disappointed me in anything. Kevin Marlow is 'my man', always SUPER HELPFUL, always taking excellent care of me and my needs. Thank you, Kevin! Joanna Edman More

Great as always!!! Leased my fourth MBZ from Ray and as usual he did a great job. Laguna Niguel MBZ does an exceptional job of providing a professional an quality experi Leased my fourth MBZ from Ray and as usual he did a great job. Laguna Niguel MBZ does an exceptional job of providing a professional an quality experience. More

Great car buying experience! Our company was referred to Steve and Mario in fleet sales here and they didn't disappoint! Great experience - Mario is extremely knowledgeable and he Our company was referred to Steve and Mario in fleet sales here and they didn't disappoint! Great experience - Mario is extremely knowledgeable and helpful! More

Great experience. Wonderful selection. Very helpful sales team. Working with Bernie Mendez was a great experience. Lovely dealership with impressive vehicle selection and we negotiated a gr Very helpful sales team. Working with Bernie Mendez was a great experience. Lovely dealership with impressive vehicle selection and we negotiated a great price. Thank you. More

Wonderful Experince buying Car I had great experince with cris (Sales Person) really help me out to choose my car. It was very easy & convient and in and out. It was great I had great experince with cris (Sales Person) really help me out to choose my car. It was very easy & convient and in and out. It was great More

Bernie Mendez One of the BEST in customer service Bernie has a strong conviction to the products! He knows how to make a customer leave happy. I would recommend this man to others. Dealership is wond Bernie has a strong conviction to the products! He knows how to make a customer leave happy. I would recommend this man to others. Dealership is wonderful! Thank you Bernie! More

Professional and accommodating We purchased two cars from Duke Maltin in two days. In addition to the merits we found in the models of Mercedes cars we chose, we were very favorably We purchased two cars from Duke Maltin in two days. In addition to the merits we found in the models of Mercedes cars we chose, we were very favorably impressed by Duke's salesmanship -- friendly, knowledgeable but non-pushing. It made us feel comfortable to do business with him. More

Perfect Buying Experience From Out of State Great buying experience at MB of Laguna Niguel. In early 2016, I was looking for a 2016 GLE450, which had become a little hard to find in the exte Great buying experience at MB of Laguna Niguel. In early 2016, I was looking for a 2016 GLE450, which had become a little hard to find in the exterior and interior color combination I was looking for. I live in Las Vegas, and contacted both dealerships in the Vegas valley, only to be mostly ignored after a few e-mails. During my online search, I contacted MB of Laguna Niguel, and was assisted by Eddie Montchaikul in the Internet sales department. Great guy - thorough, knowledgeable, and on top of everything. He tried to help me find the exact colors and options I was looking for, but when something came available in the area, it was gone just as fast. In May, I decided to just order a 2017 GLE 43 (basically the same vehicle as the 2016 GLE450, just a different name for the '17 model year.) After it was ordered, he followed up every so often letting me know where we stood in the production. Fast forward to September, and the vehicle had finally arrived. Due to some family situations, Eddie had taken a leave of absence, and Tim Rhine in sales stepped in. Now after I developed a relationship with Eddie, the last thing I wanted was some new guy jumping in at the last minute that didn't have full knowledge of Eddie and I's conversations and agreements/expectations. However, after a few phone/text conversations with Tim, it was clear that he was equally as qualified as Eddie, and a true professional. I flew in to SNA from Las Vegas, and Tim picked me up at the airport. Very nice and enjoyable conversation driving back to the dealership. We took the GLE 43 on a test drive, and of course it was great. What I like about Tim is you can tell he cares more about the relationship and experience than selling you a vehicle. Not at all like your "typical" car salesman which you can sense the fake vibes from the moment you meet. Just a real genuine guy. I had to wait a little bit to meet with Ramsay in finance to finalize all the paperwork, as there were a few other customers in queue, but I didn't mind - free WiFi, Starbucks, and was able to fire up the laptop and get some work done. Ramsay in finance was also extremely personable and professional. He kept trying to push the extended warranty, which I didn't mind. That's his job, and his demeanor didn't change after I rejected it 5 times. Very thorough in going over all of the paperwork, and never felt rushed. All in all, an excellent buying experience from initial e-mail to drive off over the course of 4 months. I felt like I was the most important customer they had, yet there were plenty of other customers in the dealership. Very satisfied, and will absolutely buy more vehicles from Tim and MB of Laguna Niguel in the future. More