Back

Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.7
1,489 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
Contact Dealership

1 Star Drive

Laguna Niguel, CA

92677

Directions

By Type

Showing 1,489 reviews

December 30, 2015

Wonderful Treatment The best experience purchasing a new car. No sales pressure to purchase. Curtious and very helpful sales person. Wonderful facility with complimentary More

by ritagr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Kondori, Hakan Okcuoglu
Dec 30, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Ritagr, Thank you for your feedback. We appreciate your giving us the opportunity to provide you with 5-Star service. Congratulations on your new vehicle, and we look forward to seeing you enjoy a cup of Starbucks Coffee in our STAR Member lounge, while your vehicle enjoys a complimentary wash, soon. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

December 28, 2015

Best Mercedes-Benz Dealer Bernie helped us twice in leasing brand-new E350. Bernie is the best!!! Bernie is straightforward, no-nonsense and gave us the best deal straight. Nev More

by Yalan Z
Recommend Dealer
Yes
Employees Worked With
Bernie Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Kondori
Dec 30, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Yalan Z, Thanks for your rave review for Bernie Mendez and our dealership. I'm pleased to hear that you received Five Star Service at One Star Drive, and hope you enjoy every mile in your new E350. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826

December 24, 2015

My 2016 C-Class I have bought my 2016 C-300 From Mercedes-Benz of Laquan Niguel, all Mercedes-Benz have the same inventory, therefore Dealership itself is not that im More

by my car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Hashemi, Ramsay Jerome
Dec 30, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi my car, Thank you for driving all the way from San Diego to trust us with your business. I will let Ray know how pleased you were with the experience, and hope you enjoy every mile you drive in your new C300. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

December 24, 2015

Great Experience It was time to return my lease and get a new car. My family lives in Laguna. My wife and I decided to stop by and just test drive a car with no inten More

by Louay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamer Fanous, Jane Choi
Dec 30, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Louay, Thank you for your feedback. It's always great to hear when a guest is excited about their Mercedes-Benz purchase, especially when they weren't planning on making one! Congratulations on your new car and welcome to the MBLN family. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

December 23, 2015

Thrilled with our 2015 E400 We went to Mercedes Benz of Laguna Niguel not really expecting to walk away with a car that day, In fact, I waited in the car while my husband shoppe More

by wendy&jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramsay Jerome, Gary Casey
Dec 30, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Wendy&Jay, Thank you for your rave review for Kosta and our dealership. We always strive to provide our guests with Five Star Service, and I'm pleased to hear that's exactly what you received. Congratulations on your new vehicle; we look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826

December 19, 2015

Great Buying Experience! I visited Mercedes-Benz of Laguna Niguel with the hopes of making a great deal on a C250, and not only did I get a great price, but I received fantast More

by a_winters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hansen
Dec 22, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Mark, Thank you for the great feedback. I'm pleased to hear that you received the 5 star service we're committed to providing. I'll be sure to share your feedback with Mark as I know he will greatly appreciate it as well. We look forward to serving you in the years to come. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

December 18, 2015

Easy breezy Had MB for over 25 years and this dealership is by far the best all around. No high pressure and good service. Kevin Marlowe, our sales Rep made the More

by Judymol123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Marlowe
Dec 22, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Judymol123, Thank you once again for your business. Was there anything in particular that we didn't do to your satisfaction which prevented you from being able to give us a 5 Star rating for Customer Service and Pricing? 4 Stars is great, but we do strive to provide 5 Star Service at One Star Drive, so if there is anything we could have done differently, please let me know so that I can make any necessary changes in order to ensure a 5 Star worthy experience on your next visit. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

December 15, 2015

MBLN did it again, another great experience! Going into my second lease, I was nervous the process wouldn't go as smooth as my first; you always hear those horror stories once they've got you hoo More

by nicole sebring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Rhine, Jane Choi
Dec 22, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Nicole, We appreciate the great feedback about your experience with Tim. I'm pleased that he provided you with 5 star service. We look forward to serving you in the years to come. Congratulations on your new C250 Coupe! Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

December 14, 2015

Lied to and no response to follow up On 11/20/15 we came to Mercedes-Benz of Laguna Nigel and purchased our 2012 S550. We knew what we were looking for and had financing from our credit More

by pamelamsmith
Customer Service
Recommend Dealer
No
Employees Worked With
Shawn Kondori, Gene Russell
November 25, 2015

Extemely professional and friendly dealership! Andre Javardian was very helpful and receptive to our requirements and needs. We felt very comfortable with him which made our purchase a positive ex More

by Pj54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Javardian
Nov 30, 2015 -

Mercedes-Benz of Laguna Niguel responded

Hi Pj54, Thank you for sharing this feedback with us, and welcome to the MBLN family! I am very happy to hear that Andre was so helpful, and made you comfortable with your purchase. I appreciate that you will recommend us to your family and friends, and we hope to see you again soon. Cheers, Brian Taber Director of Marketing/Communications Mercedes-Benz of Laguna Niguel Direct 949-347-3826 btaber@mblaguna.com

...
118
...