Mercedes-Benz of Laguna Niguel

I had been looking to purchase a new vehicle for some time and visited a few dealerships, mostly with disappointing experiences. I decided I wanted to purchase a Mercedes. I first went to Fletcher Jon time and visited a few dealerships, mostly with disappointing experiences. I decided I wanted to purchase a Mercedes. I first went to Fletcher Jones Mercedes in Newport since its closer to my home, please do not bother going there. They claim to be the number one MB dealership in the country in sales, which they probably are. But they get a zero out of 10 for customer service. Apparently not everyone is treated the same there. After my very disappointing visit and test drive, I immediately called Mercedes-Benz of Laguna Niguel and drove down there the same day. I met sales extraordinaire Gerhard Jurinek who gave us a 5 star experience. He and the entire sales team made me feel so welcome and at ease. This was my first time purchasing a car on my own and I was very nervous. There was no pressure, no games. It was all professionalism and kindness. Thank you Gerhard and the entire Mercedes-Benz of Laguna Niguel team for making this experience so great for me. You will definitely get my referrals! More

Very dependable and honest. My service technician was excellent, called me with updates on my card My service technician was excellent, called me with updates on my card More

Service issues. I was told I needed new engine and transmission mounts. They charged me for this 3 years ago and only 20,000 miles of use since then. It was in th I was told I needed new engine and transmission mounts. They charged me for this 3 years ago and only 20,000 miles of use since then. It was in there for regular service and a long crank on starting sometimes. Bought a new battery from them 3 years and 3 months ago for $450. Was told I needed a new battery for now $681 before they would do $299 analysis on the cranking issue. Dah. They couldn’t hook up a spare battery to see is that was the cranking issues. More

This dealership is one of the best and I got the deal of century. I did locate the car I wanted online and when I contacted them about the car, they indicated the car wasn't ready at that time. However, century. I did locate the car I wanted online and when I contacted them about the car, they indicated the car wasn't ready at that time. However, They expedited to prepare the car so I can drop by and take a look. When I got there the next day I was guided by Duke Maltin and he is one of the best in business. He is an experience sales person with excellent knowledge and was able to walk me through the whole process. I got the car I wanted at the great price and met bunch of wonderful and kind folks at this dealer. They got a customer for life and I'm so thankful to both David Gonzales and Duke Maltin. You guys are the best. More

Don’t trust this dealer! ! They sold me a car with expired tags. They said they will put a temporary plate which they didn’t. They mentioned nothing about the back months and ! They sold me a car with expired tags. They said they will put a temporary plate which they didn’t. They mentioned nothing about the back months and when I finally get my registration it comes from the and not the dealer and I was the one paying for the months it sat on their lot expired. I contacted them multiple times and they have ignored me. They got their money and now they are not interested in customer service. The paint was in bad shape but hidden in their pictures and they mentioned nothing about it until I came down there and they didn’t want to even try to fix it. So disappointing for a high end dealer! More

Quick response and taking care of all issues with great people who are trying to do their task perfectly. people who are trying to do their task perfectly. More

Bought my first ever Mercedes from this dealership. Eric Varela and David Abrams were a pleasure to work with. They treat you with the utmost respect and dont haggle like 99% of other dealerships. Very Eric Varela and David Abrams were a pleasure to work with. They treat you with the utmost respect and dont haggle like 99% of other dealerships. Very smooth experience. Definitely going back for my next car. More

They listen, not pushy, fast service. , They took and sent pictures of problem area. Not heard of elsewhere. , They took and sent pictures of problem area. Not heard of elsewhere. More

David Abrams Mercedes - Benz Representative dabrams@mblaguna.com 949.347.3814 Hi David, Thank you... for such a positive and great experience! Your professionalism and e Representative dabrams@mblaguna.com 949.347.3814 Hi David, Thank you... for such a positive and great experience! Your professionalism and expertise coupled with your undivided help and attention to details... made purchasing my Beautiful Mercedes Benz, a perfectly delightful and wonderful experience!! With your permission, I will absolutely recommend you to friends and family! Many kind regards, Nancy, More

Went in for a recall. Had to leave the car overnight. Called the day we left the car and asked for a rental or the car back. Had to go to work the next day. No response. N Had to leave the car overnight. Called the day we left the car and asked for a rental or the car back. Had to go to work the next day. No response. Next day, no word in the AM. Called twice. Needed to go to work. Crickets. Had to borrow a car from family. Called in the afternoon. Is it ready? Oh yes it is. Was I going to get a call?Communication is key MB. Very disappointed with the lack of information on the status of my car. More