Mercedes-Benz of Laguna Niguel

Went in for a recall. Had to leave the car overnight. Called the day we left the car and asked for a rental or the car back. Had to go to work the next day. No response. N Had to leave the car overnight. Called the day we left the car and asked for a rental or the car back. Had to go to work the next day. No response. Next day, no word in the AM. Called twice. Needed to go to work. Crickets. Had to borrow a car from family. Called in the afternoon. Is it ready? Oh yes it is. Was I going to get a call?Communication is key MB. Very disappointed with the lack of information on the status of my car. More

Rosie Sosa was the young lady that helped me purchase my car. She was absolutely wonderful because I was looking at other makes but she convinced me that the Mercedes Benz was the best choice. After I pur car. She was absolutely wonderful because I was looking at other makes but she convinced me that the Mercedes Benz was the best choice. After I purchased the car she spent so much time going through everything with me in the car. Now I love driving it and I'm happy I listened to her. More

Excellent service from scheduling appointment, getting a loaner to completion of work in a timely manner. loaner to completion of work in a timely manner. More

My advisor was Eddie. He got my car repaired and wash on time as always.Eddie is the man 💪🏼 He got my car repaired and wash on time as always.Eddie is the man 💪🏼 More

This a nice dealership specially Tarek Saba the Assistant Service Manager very polite and friendly and always ready to help. Service Manager very polite and friendly and always ready to help. More

Exceptional service and beautiful dealership. Eric Valera was simply outstanding - best salesman I’ve ever worked with. Eric Valera was simply outstanding - best salesman I’ve ever worked with. More

Eddie did a great job, answering all my questions and delivering my car on time. Thank you delivering my car on time. Thank you More

The sold me a lemon car and they new the car engine was not good. And told they couldn’t help me at all. They were rude and I would never recommend or buy a car from them again!! not good. And told they couldn’t help me at all. They were rude and I would never recommend or buy a car from them again!! More

Mercedes of Laguna Niguel was on top of everything from the ease of scheduling my vehicle maintenance, to the guidance of my service advisor Casey. the ease of scheduling my vehicle maintenance, to the guidance of my service advisor Casey. More

Everyone at LB MBZ is top shelf. Had 2 sales people helping me on different days (Andrew and Glen) both are truly amazing. Also, worked with Shaun the sales manager who is awesome. Had 2 sales people helping me on different days (Andrew and Glen) both are truly amazing. Also, worked with Shaun the sales manager who is awesome. We have worked with many dealerships over the years and LB MBZ is one of the best for any brand of car that we have ever purchased. No need to go to another MBZ dealership. Thank you for a great deal and making us feel like we are home. More