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Mercedes-Benz of Laguna Niguel

Laguna Niguel, CA

4.7
1,487 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive. Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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1 Star Drive

Laguna Niguel, CA

92677

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Showing 1,487 reviews

November 17, 2022

Cory McCombs was outstanding, He was personable, professional and understanding. He made my car buying experience, pleasant and easy. I enjoyed his attention to detail and made sure all my needs wer More

by whendeeb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory McCombs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Etemad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Mercedes-Benz of Laguna Niguel responded

We love hearing positive stories like yours! We’re thrilled that Cory was able to get you the Mercedes-Benz you wanted, and we hope to see you back soon!

November 14, 2022

Efficient drop off and pick up. Good reporting and communication regarding requested work. Thanks Cesar More

by Rex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Romo
Nov 23, 2022 -

Mercedes-Benz of Laguna Niguel responded

An efficient review for an efficient service appointment. Thanks for the 5-stars, Rex!

November 12, 2022

Service on my 2006 S500 was superb. Matt Moskal, Service Director was terrific. Devin Rhodes, Service Advisor deserves accolades as well. Even Elise, who answered the phone in Service a More

by Keith Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MBLN CustomerService
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moskal; Devin Rhoades, Elise lnu
Nov 16, 2022 -

Mercedes-Benz of Laguna Niguel responded

Superb review for superb service! We appreciate the kind words and the 5-star rating, Keith! We’ll let the team know.

November 05, 2022

This is my fourth car with Mercedes-Benz of Laguna Niguel. I have worked with Bernie Mendez each time and each time Bernie has found me my perfect lease. He makes it so seamless and no pressure. Th More

by djames514
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Etemad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Mendez
Nov 09, 2022 -

Mercedes-Benz of Laguna Niguel responded

We love hearing when Bernie helps out a returning customer. Thanks for the review!

Nov 09, 2022 -

djames514 responded

Bernie Mendez Is the Best. I have worked with Bernie several times and each time he has helped me find the right car for my Mom and myself. He is friendly yet professional. He knows the style of car and features I like on the car. I am a true, loyal customer to Mercedes-Benz of Laguna Niguel because of Bernie. Thank you Bernie! Dana James

November 04, 2022

Prompt and friendly service provided by great people. They always greet with a smile and offer you water in case you’re thirsty. More

by Rogel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Balasan
Nov 09, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thanks for leaving a 5-star review, Rogel!

October 27, 2022

Car was done really fast and no charge, no hidden anything.. r thanks so much More

by farr6547
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service jessy and crew
Nov 02, 2022 -

Mercedes-Benz of Laguna Niguel responded

That’s all we can hope for! Thanks for the review.

October 25, 2022

Very nice place and we had a very pleasant and professional sales lady! Jennifer Lybrook,was excellent! We were very comfortable how she handled our time and the process. She did all she can to m More

by Damtewy1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Lybrook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew mgr, Amir finance mgr
Nov 02, 2022 -

Mercedes-Benz of Laguna Niguel responded

Jennifer continues to help our customers! We love hearing about a positive shopping experience so thanks for the review!

October 22, 2022

Very positive experience purchasing my new vehicle. Eric was our salesperson and was very helpful and accommodating. The dealership is beautiful and professionally! More

by Dahern11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Varela
Oct 27, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you so much for the kind words about our dealership! We’ll let Eric know how positive you were on the whole experience! Thanks again.

October 12, 2022

This is our third car that we have leased from Kosta and MB of Laguna Niguel. We can't say enough of the professionalism and kindness displayed by Kosta Spektor and the MB Laguna Niguel dealership team. More

by The Gow Family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kosta Spektor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Mercedes-Benz of Laguna Niguel responded

This is great to hear! We’ll let Kosta know that the entire Gow family appreciates their service. Thanks again for the review.

October 10, 2022

We were very satisfied with the help we got from Lauren! She was amazing to work with! She was very respectful of our time and handled our buying experienced very professionally. I don’t normally write a re More

by 8888
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ball
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Kummerow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Mercedes-Benz of Laguna Niguel responded

Thank you so much! What nice words. Thanks for trusting us as your Mercedes-Benz dealer and we’ll let Lauren know about your review!

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