Mercedes-Benz of Laguna Niguel

Had a very wonderful experience buying my Mercedes. My salesman was Andrew and he did excellent job. He was extremely professional and made the experience stress free. My salesman was Andrew and he did excellent job. He was extremely professional and made the experience stress free. More

Fast efficient service. Walter the rep was great and accommodating. Super easy and quick. Great for busy business people who have to be in and out. Walter the rep was great and accommodating. Super easy and quick. Great for busy business people who have to be in and out. More

A shoutout to John, my service agent. He got my car serviced & washed within an hour! Quick & efficient! Great service, thank you! He got my car serviced & washed within an hour! Quick & efficient! Great service, thank you! More

The customer service was OUTSTANDING! !! The detailed communication was exemplary. A+++ I am highly satisfied & would recommend without any hesitation or reservation. They were friendly !! The detailed communication was exemplary. A+++ I am highly satisfied & would recommend without any hesitation or reservation. They were friendly & professional. More

Josh was so efficient and very courteous. Renting car process was so easy and ver efficient. Every employee at that dealer is so pleasant and helpful. Really appreciate them. Renting car process was so easy and ver efficient. Every employee at that dealer is so pleasant and helpful. Really appreciate them. More

Eddie Chavez took care of me with a loan vehicle when my car, under Mercedes warranty, took 3 months waiting for gas tank from Germany. 2 months with loan vehicle, 1 month driving my car with no fuel gauge car, under Mercedes warranty, took 3 months waiting for gas tank from Germany. 2 months with loan vehicle, 1 month driving my car with no fuel gauge since upper management wouldn’t allow me a loan vehicle until my car was fixed. Petty at best. More

Everyone I came in contact with was very helpful and professional. I have been a customer for many years. Especially Brandi Lovelady in the service department. professional. I have been a customer for many years. Especially Brandi Lovelady in the service department. More

Everyone I came in contact with was very helpful and professional. I have been a customer for many years. professional. I have been a customer for many years. More

this place sales vehicles with msrp no mark up whatsoever. the sale man helped me was very nice too. his name is Bernie Mendez. however i think others would be helpful too just because the way the whatsoever. the sale man helped me was very nice too. his name is Bernie Mendez. however i think others would be helpful too just because the way they treated me More

On February 5th, 2022, upon the salesman's suggestion I place a deposit on a vehicle that was in transit to Mercedes Benz of Laguna Niguel dealership, and I has agreed to pay $10,000 over the MSRP. Mercede place a deposit on a vehicle that was in transit to Mercedes Benz of Laguna Niguel dealership, and I has agreed to pay $10,000 over the MSRP. Mercedes Benz of Laguna Niguel dealership provided me with a receipt for the $1,000 deposit and the vehicle's VIN number and informed me that this vehicle would arrive at the dealership within the next few weeks. A few weeks later when I inquired as if the vehicle had arrived yet, the salesman informed me that my vehicle was traded away to a dealership in San Diego. I can only assume that the dealership was able to up charge more than $10,000 over MSRP to another customer. Mercedes Benz of Laguna Niguel dealership offered that I special order another similar vehicle for $15,000 over MSRP and that vehicle would arrive sometime in September or October 2022. It's unfortunate that Mercedes Benz of Laguna Niguel choose to take advantage of the COVID pandemic to display their greed and act in this despicable manner. I'm awaiting the return of my $1000 deposit. More