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Mercedes-Benz of Laguna Niguel
Laguna Niguel, CA
1,614 Reviews
Our 22-acre dealership has been family owned & operated for over 45 years, and we believe that the experience of buying a Mercedes-Benz should be as enjoyable as driving one. With exceptional offers on one of the largest inventories of New & Certified Per-Owned vehicles, we make it easier to realize the dream of driving home a Mercedes-Benz. Master Certified Sales & Service Staff and Zero-Wait Service are all part of our 5-Star Service at One Star Drive.
Visit us today off the 5 freeway and Avery, at One Star Drive or online at mblaguna.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
By Type
Showing 1,614 reviews
October 11, 2019
A Great Car Buying Experience at the MBZ Laguna Niguel We had a great experience working with Bernie Mendez, internet sales person at Mercedes-Benz of Laguna Niguel. Bernie took time letting us test drove We had a great experience working with Bernie Mendez, internet sales person at Mercedes-Benz of Laguna Niguel. Bernie took time letting us test drove a number of MBZ models to ensure that we would be happy with our choice. He also worked hard to find us the car with both external and internal colors that we want. Most importantly, Bernie worked out a good deal for us. In the end, we got the MBZ that we like at a fair price. More
by MBZ Owners
October 08, 2019
Unfortunately, our experience with Jesse Gutierrez, assistant service manager was horrible. I’ve never been treated so poorly by a service representative. His combative and demeaning behavior was onl assistant service manager was horrible. I’ve never been treated so poorly by a service representative. His combative and demeaning behavior was only tolerated because I had to get my vehicle serviced. I just hope that next time my vehicle needs service, there will be a service manager with more manners and customer service training. More
by Happy Camper
Employees Worked With
Jesse Gutierrez
September 29, 2019
Simple and easy made this buying experience a good one David truly made this purchase very easy and actually enjoyable. The dealership is very accommodating from top to bottom. Exceptionally clean dealer David truly made this purchase very easy and actually enjoyable. The dealership is very accommodating from top to bottom. Exceptionally clean dealership, and all personnel were attentive to a very noticeable level. More
by JohnR
Employees Worked With
David Abrams
September 23, 2019
Great experience I had a great experience! Sean and Michael are really great. Very professional and an overall great experience. I highly recommend them. Great car dea I had a great experience! Sean and Michael are really great. Very professional and an overall great experience. I highly recommend them. Great car deals too. More
by Cupcake
September 23, 2019
Experience with Mercedes-Benz of Laguna Niguel Great experience and very professional staff and clean dealership. Kosta and Amir made my buying experience simple, convenient and hassle free. Cannot Great experience and very professional staff and clean dealership. Kosta and Amir made my buying experience simple, convenient and hassle free. Cannot recommend MB of Laguna Niguel high enough. More
by David
Employees Worked With
Kosta , Amir Zokaeieh
September 23, 2019
Bad Management This is my second car from this dealership. Never had a bad experience until I've discovered that my car was supposed to have come with mount for my This is my second car from this dealership. Never had a bad experience until I've discovered that my car was supposed to have come with mount for my front license plate. I left 2 messages for management, no one bothered to call me back. Showed up in person, Sales Manager, Ho Yi, was not trying to help me, kept arguing that I signed something to say I didn't want my license plate installed. I then went to West Covina Mercedes Benz, and purchased the mount, and spent about $130. West Covina had advised that Laguna Niguel should have reimbursed me since they failed to have the mount in the trunk when I got my vehicle - regardless of whether they were going to install it for me. Not coming back for my third car. I expected this level of customer service from a Kia or Hyundai dealership. More
by amleon2006
Employees Worked With
Ho Yi
September 22, 2019
Car Buying Made Easy The entire process from start to finish was seamless, from the test drive to the paperwork to driving off the lot. Stan was knowledgeable and professi The entire process from start to finish was seamless, from the test drive to the paperwork to driving off the lot. Stan was knowledgeable and professional and met all of our needs. The dealership as a whole provided a warm environment that left us feeling like a family member. More
by Samiastella
Employees Worked With
Stanislav Doroshchuk
September 20, 2019
Delightful experience at MBLN I contacted Mercedes-Benz of Laguna Niguel through the website. I wanted to get some information ahead of my visit to the dealership. From the first e I contacted Mercedes-Benz of Laguna Niguel through the website. I wanted to get some information ahead of my visit to the dealership. From the first email, Stanislav was helpful, attentive and very easy to work with. After less than 24 hours and several emails we agreed on a trade-in value for my current vehicle, chose a new vehicle, lease pricing, etc. By the time I arrived at the dealership all that was left was the test drive and paperwork which went very smoothly. Everyone at the dealership was friendly and so helpful. The Finance Manager was also excellent, efficient and personable. I've leased many different vehicles over the years and this was by far the very best dealer experience I have ever had. As far as the vehicle, I absolutely love it! Stanislav has already contacted me to see if I need any further assistance. MB of Laguna Niguel is a class act! Thank you for my lovely new Mercedes Benz. More
by Haas Family
Employees Worked With
Stanislav Doroshchuk
September 11, 2019
My experience at MBLN Excellent service as I have always experienced at the dealership since 2000. Even better this time around with the help of mister Patrick Healey who Excellent service as I have always experienced at the dealership since 2000. Even better this time around with the help of mister Patrick Healey who was excellent in every aspect. More
by Zhawki
Employees Worked With
Patrick Healey
September 02, 2019
Customer satisfaction I had called ray in regards to a car I was interested in. When I arrived Ray had 3 cars to choose from and I made my pick. Two hours later I was drivi I had called ray in regards to a car I was interested in. When I arrived Ray had 3 cars to choose from and I made my pick. Two hours later I was driving away in my new car. Ray makes buying a car very simple and offers the best service I’ve ever received purchasing a new car. More
by Derek2019
Employees Worked With
Ray Hashemi
