Mercedes-Benz of Laguna Niguel

My experience at MBLN Excellent service as I have always experienced at the dealership since 2000. Even better this time around with the help of mister Patrick Healey who Excellent service as I have always experienced at the dealership since 2000. Even better this time around with the help of mister Patrick Healey who was excellent in every aspect. More

Customer satisfaction I had called ray in regards to a car I was interested in. When I arrived Ray had 3 cars to choose from and I made my pick. Two hours later I was drivi I had called ray in regards to a car I was interested in. When I arrived Ray had 3 cars to choose from and I made my pick. Two hours later I was driving away in my new car. Ray makes buying a car very simple and offers the best service I’ve ever received purchasing a new car. More

Truely Look No Further If you would like to experience an auto purchase with out the sell sell sell pressure, PLEASE take a moment and visit this dealership. Professional, p If you would like to experience an auto purchase with out the sell sell sell pressure, PLEASE take a moment and visit this dealership. Professional, polite, understanding and helpful, obviously a group of individuals with one thing on their minds, the best buying experience possible. More

MB Laguna Niguel's Patrick Healey #1 in Customer Service I first met Patrick in the showroom after being introduced to me by the General Manager, Ho Li. I KNEW what model, extras and color I wanted and they I first met Patrick in the showroom after being introduced to me by the General Manager, Ho Li. I KNEW what model, extras and color I wanted and they had the perfect car for me.....2017 E300. I had visited other MB dealerships, but had never been to MB Laguna Niguel. I was impressed with not only the car (after driving it), but Patrick's knowledge of it. Because there are SO many extra electronics and computers in today's cars. My hot button was the Apple CarPlay and the superior sound system that this model has. But, I really didn't plan on the smoothness of the driving and handling to be that wonderful, so it was a nice surprise. After a little negotiating on the price we came to a deal. Patrick introduced me to the finance manager who was wonderful. I paid cash, but we still needed to get through the paperwork etc. I was even able to use my credit card (for a portion of the balance) and they even took my personal check! Patrick gave me a personalized MB key ring and a full tank of gas too. There is a small scratch on the left front fender, but they will take care of it too because they wanted to make sure I'm 100% satisfied. I LOVE this car. Patrick has excellent people skills, a good listener and we bonded because we both enjoy playing the guitar. He was very professional, kind, funny and I enjoyed my entire buying experience. They even encouraged me to bring my car in anytime for a free car wash! Everyone I came into contact with treated me like I was the only customer in that dealership. I will ALWAYS purchase my future cars from MB Laguna Niguel, besides it's close to my home in Laguna Beach too! Thanks! More

Found the SLC 300 we wanted Bernie was so patient and thorough in his explanation of the car and how each feature worked. It was the best experience I've ever had. Bernie was so patient and thorough in his explanation of the car and how each feature worked. It was the best experience I've ever had. More

AMAZiNG!!! We would like to thank Bernie Mendez for his presentation on showing us a few of the MB models. He was very thorough and explained in detail all of ou We would like to thank Bernie Mendez for his presentation on showing us a few of the MB models. He was very thorough and explained in detail all of our options. I was very surprised that we were able to drove out with our new C300 the same day. Way to go Bernie!!!! More

So happy with my purchase! I just recently leased a new 2019 GLA 250 Mercedes from this dealership and it was an incredibly positive and smooth experience. I went into the deale I just recently leased a new 2019 GLA 250 Mercedes from this dealership and it was an incredibly positive and smooth experience. I went into the dealership knowing exactly which car I wanted and I was met by a sales manager named Bernie Mendez who was instrumental in helping me get a great deal on my lease and was so friendly and easy to work with! As was Amir Zokaeieh who helped me answer many financial questions as well. He even talked about the history and development of Mercedes Benz cars and knew so much about the industry. I will absolutely come back here after my lease is up and refer all my friends and family here too. Was very happy with my purchase!! :) More

found the CPO Mercedes e-300 we wanted My mother-in-law was searching for a specific model/color of Mercedes. She wasn't pleased with the experience(s) she had here with San Diego dealersh My mother-in-law was searching for a specific model/color of Mercedes. She wasn't pleased with the experience(s) she had here with San Diego dealerships. I jumped on the phone with Kimberly Bradford who couldn't have been kinder or more personable. She convinced me that we should drive 80 minutes up to Laguna Niguel to see the car they had in stock. My wife took my mother-in-law up to Laguna Niguel and bought the car. Never seen two people so excited by a car buying experience, raving about the professionalism of Sean Haifi and the dealership as a whole. Safe to say Haifi & Co aren't alone. Employees raved to my mother-in-law about the dealership's owner and the respectful culture she fosters at her company. If/when we buy another Mercedes, I can't imagine considering any other Mercedes dealership. Thank you. More

New SUV purchase Worked with Bernie Mendez and just purchased new SUV, Great to work with and competitive price. Would recommend Bernie and MBZ Laguna Niguel . Great d Worked with Bernie Mendez and just purchased new SUV, Great to work with and competitive price. Would recommend Bernie and MBZ Laguna Niguel . Great dealership. More

2016 E350 purchase I just purchased a 2016 MB E350 from MBLN, there were extremely accommodative in showing me the vehicle (and other vehicles that I wanted to see) and I just purchased a 2016 MB E350 from MBLN, there were extremely accommodative in showing me the vehicle (and other vehicles that I wanted to see) and in explaining to me the features and details of the vehicle as well as test driving the vehicle. We had to negotiate the price since the MBLN advertised pricing exceeded data points for similar vehicles at other dealerships. The history of the vehicle indicated that the vehicle had been a leased vehicle and was not maintained for the initial 44,000 miles by the original owner although the vehicle does look and drive like a brand new vehicle. The lack of maintenance issue could be problematic in the future, but being a Mercedes could mitigate that matter. The paperwork was extremely cumbersome and financing people demanding signatures on everything some of which was not requested at other dealers where I have purchased vehicles previously. They indicated a fetish over signing off on a paper that prohibited the use of tire chains even though it contradicted the owner's manual.. The OM does allow use of tire chains in snow for certain tire and wheel sizes. Also they did not provide an alternate arrangement for driving in snow. The dealership was not comfortable with a cash purchase, finance people wanted to see a lease or financing contract. Also, the finance dept contacted Expedian for my credit rating and also for my wife's credit rating score, and did so without our specific knowledge or approval. The finance dept demanded signatures on the report of credit rating scores, which I declined to provide. With the finance dept issues were complete we are satisfied with the vehicle, it has some (preferred) design features that are not found on the newer 2019 or 2020 E300 models, it has a spare tire which the 2019 does not have, it has numerous upgrades, the engine is a V6 as compared to the turbocharged I4 in the 2019 & 2020 models, the folding mirrors feature, and it has a CD player which I do not see on the newer models. Overall a turbocharger is a nice feature but problematic it spins at approx. 225,000 rpm and is tempermental to maintain. Overall very satisfied with the 2016 E350. More