Mercedes-Benz of Laguna Niguel

GLE 2018 purchase Shawn was quick, informative and very knowledgeable. He didn't push us to purchase any extras and there was no pressure at all. We were very pleased Shawn was quick, informative and very knowledgeable. He didn't push us to purchase any extras and there was no pressure at all. We were very pleased working with Shawn. More

They DO NOT HONOR their agreements...unethical and dishonest VERY VERY Disappointed with this dealership. They DO NOT HONOR their agreements! I paid $800 more to purchase a Sprinter Van here because they offer VERY VERY Disappointed with this dealership. They DO NOT HONOR their agreements! I paid $800 more to purchase a Sprinter Van here because they offered to give free carwashes. After buying the vehicle they made a Unilateral decision to STOP washing Sprinter Vans....Really, we had and still have an agreement they need to honor. What other agreements will they break. They always washed it by hand but now, Chris the service manager said they do not wash by hand. He then painted himself into a corner and said if I bring it in for a service, they will wash it..... What???? so you do wash Sprinter Vans, just don't want to honor your agreement. Apparently ethics and honesty are not important at this dealership! More

Straight forward sales with excellent follow up I worked with Bernie Mendez, he listened to my needs and worked hard to provide exactly what I was looking for along with providing excellent customer I worked with Bernie Mendez, he listened to my needs and worked hard to provide exactly what I was looking for along with providing excellent customer service. More

Cheated Laguna Niguel Mercedes Dealership is a dishonest business.The general manager is a greedy businessman. May 2016 my wife brought her Mercedes in for e Laguna Niguel Mercedes Dealership is a dishonest business.The general manager is a greedy businessman. May 2016 my wife brought her Mercedes in for engine work. We had a 2000.00 warranty with a 100.00 deductible. Upon pick-up, she was told to pay $657.00 up and above the 100.00 deductible. She called my work from their office and I spoke with the service department only to be told my warranty didn't cover their labor cost and I had to pay the balance. I called the warranty company immediately where they confirmed all I had to pay was the 100.00 deductible. That the Dealership agreed with the warranty company when they accepted the job. However, my wife was told she would not be given her Mercedes keys until she paid the 657.00. She asks to speak to the General Manager hoping to get justice and informing him also, that we had just spent 6,000 moving to California from Texas that week. That this was a great hardship on us. This General Manager could not have cared less. was spinning his words and she had to pay the extra money it to get her Mercedes back. We noticed there was paint overspray on the front of her white Mercedes hood and front windshield. Not costly but still her leopard umbrella was gone from the back seat where it always stayed. We called, pleaded, argued trying to get our money refunded but to no avail. Recently sept 2017 we learned. Laguna Niguel Mercedes did, in fact, cheat us 657.00 that in fact. the warranty company was 100% correct. BEWARE of Laguna Niguel Mercedes Dealerships dishonest practices. I go to Flecther Jones in Newport beach for a professional, honest job well done. More

My great experience with Laguna Niguel Mercedes Benz I went to the Laguna Niguel Mercedes Benz to buy a part for my 2003 Ml. Steve Turner saw me looking at a car and introduced himself and asked if I'd l I went to the Laguna Niguel Mercedes Benz to buy a part for my 2003 Ml. Steve Turner saw me looking at a car and introduced himself and asked if I'd like to test drive the car. I told him no, but he gave me his car and said the would be gone for a few days. When he came back, he called me and since he was so nice when we first meet, I called back and decided to meet with him to test drive a 2015 ML. I was ready to buy a car, but I was waiting on my family to go with me because I have never bought a car buy myself. I test drove the car, and since Steve was so good at answering all my questions, he didn't hassle me, or pressure me, I ended buying the car the same day! Thank you Steve, I recommend you to anyone that is in search of buying a car. More