Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Sudbury
Sudbury, MA
3,032 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,033 reviews
September 20, 2025
We were greeted by Vito upon arriving at the dealership. He is VERY knowledgeable about Mercedes-Benz vehicles and he took his time explaining the various functions of the vehicle we took for a test drive. He is VERY knowledgeable about Mercedes-Benz vehicles and he took his time explaining the various functions of the vehicle we took for a test drive. He answered all our questions throughly. The vehicle was sparkling and the technology orientation at pickup with Vito was smooth. He answered additional questions with a smile and made us feel comfortable. His customer service skills are superb. We highly recommend this Mercedes dealership and Vito!! More
by Eve S.
September 19, 2025
Excellent service department . Everyone was polite , and explained all service recommendations well. I was able to use a service coupon . Everyone was polite , and explained all service recommendations well. I was able to use a service coupon . More
by Amy Gerson
Employees Worked With
Daniel - service desk
September 18, 2025
Manny was so helpful with the servicing and with the loaner car. It was much appreciated! loaner car. It was much appreciated! More
by Dave
Employees Worked With
September 17, 2025
To date my experience is limited has been limited to the service department as I leased my vehicle from another Mercedes dealership. They have been professional and very kind to me under certain difficult c service department as I leased my vehicle from another Mercedes dealership. They have been professional and very kind to me under certain difficult conditions with my current vehicle, including safety issues. More
by lisashuman
Employees Worked With
September 16, 2025
Manny did a great job during my recent visit at the dealership. He is highly knowledgeable and professional specialist! Totally recommend him anyone needed service. dealership. He is highly knowledgeable and professional specialist! Totally recommend him anyone needed service. More
by Vassiliy Demenkov
Employees Worked With
September 13, 2025
Had last minute service for B services and 4 new tires. We live a distance away now and called on Wednesday for a major service on Friday. And a loaner car. Couldn’t be happier. We live a distance away now and called on Wednesday for a major service on Friday. And a loaner car. Couldn’t be happier. More
by ps1955
Employees Worked With
Dan Kristops
September 07, 2025
Brand new dealership with experienced,, knowledgeable service technicians who take care of you. Recommend for all after purchase needs. service technicians who take care of you. Recommend for all after purchase needs. More
by Eugene
September 05, 2025
I couldn’t be happier with my experience purchasing my car from Steve Boston. From start to finish, he was absolutely outstanding. He was honest, kind, and incredibly informative, taking the time to walk car from Steve Boston. From start to finish, he was absolutely outstanding. He was honest, kind, and incredibly informative, taking the time to walk me through every detail and answer all my questions without ever making me feel rushed or pressured. What stood out most was how he went above and beyond to make the process smooth and stress-free. He made sure I felt confident in my decision and truly cared that I was comfortable every step of the way. It’s rare these days to find someone in sales who is this genuine, transparent, and committed to their customers’ happiness. If you’re looking for a car-buying experience that feels personal, trustworthy, and exceptional, I can’t recommend him enough. He made what can often be overwhelming feel enjoyable and exciting. Thanks to him, I’m driving away in my new car with complete confidence and a smile on my face! More
by Courtneyrich3218
Employees Worked With
September 04, 2025
Johnny Pham was off the charts helpful , patient , knowledgeable, incredibly helpful !! I don’t know how this dealership would get by without him . The best Steve Boston very helpful as well !! knowledgeable, incredibly helpful !! I don’t know how this dealership would get by without him . The best Steve Boston very helpful as well !! More
by joecuzz
