Mercedes-Benz of Natick

I have been a Mercedes owner for over 16 years and I have to say that this experience has been by far the BEST experience I have ever had. From the beginning of the process, when I 1st began the search for to say that this experience has been by far the BEST experience I have ever had. From the beginning of the process, when I 1st began the search for a new car, Mercedes Benz of Natick has been incredible. I was contacted from an on-line inquiry,and it went from there. I had several very pleasant conversations with Edward Naczi and we were able to agree on a price very quickly and easily. Best of all, he wasn't pushy and allowed me the time to think it over and "shop around" a little. When I did come in he along with Fred Schultz made me feel very comfortable while I waited for the paperwork to be processed, etc. At no time did I feel any bit of stress, which as you know making a "big" purchase can be stressful at times. After meeting with finance and signing the paperwork, Mr. Schultz took me through a very extensive tutorial on the operation of the car. He assured me that if I have any questions at all to please feel free to call him anytime. I couldn't believe how smoothly and easily everything went. In fact I told both of them, that I will definitely suggest this dealership to any and all of my friends and family that are in the market for a new car. They have since both followed up with me several times by email and voicemail just to check in, to see if I have any questions, and to see how I am enjoying my new car. Something that the "other" dealerships didn't seem to do in the past. I realize I wasn't their "biggest" sale of the day, and certainly didn't purchase the most expensive car on the lot, but they made my feel like I was just as important, regardless of what car I purchased. If this is any indication of how wonderful and pleasant they always are, then they definietly have a new and lifelong customer! More

Edward and Matt were very helpful in the purchasing process. They were responsive to my questions by both phone and email and were very well informed. Once my car arrived Matt did an excellent job of process. They were responsive to my questions by both phone and email and were very well informed. Once my car arrived Matt did an excellent job of reviewing all the features of my new vehicle. I would recommend this dealership. More

From the initial moment I entered this dealership I was From the initial moment I entered this dealership I was warmly welcomed.However, Carl Bernardo exceeded all expectations as a car salesman. Carl was From the initial moment I entered this dealership I was warmly welcomed.However, Carl Bernardo exceeded all expectations as a car salesman. Carl was the most fabulous, gracious, polished , pleasant gentlemen I have encountered in the automobile business. He was/is a delightful, highly informative, dedicated Mercedes Benz salesman. When informing me of my impending purchase and after the purchase was finalized Carl was tremendous and most solicitous. He went far and beyond his duty as a top salesman. As I was a first time Mercedes buyer Carl handled all my questions and concerns with ease and very professional expertise. It remains a pleasure to talk with this fine man. Should I ever have a problem I know it will be addressed. Virginia L.Coghlan More

3 months ago I was at the beginning of my buying process. I wasn’t sure where to begin. I went to a couple of different websites to get information on different manufactures. I decide to go with a Mercedes-B I wasn’t sure where to begin. I went to a couple of different websites to get information on different manufactures. I decide to go with a Mercedes-Benz so I went to Edmunds.com to ask 6 dealerships for a price quote on a new C300 sport. Within 5 minutes of my inquiry I received both a phone call and a email from Brad Rafter. Brad was very helpful and gave me all the information I needed. A couple of days later I called for Brad, however it was his day off. I talked to his manager Ed Naczi and explained I wanted a new C300 but was not sure what color I wanted. We both agreed that I should come in, look at a few colors and so we arranged a meeting. When I came in Ed and Brad both greeted me and introduced me to John Angelo. To my surprise John was already informed of my situation and had 6 vehicles pulled up for me side by side so I can best look at the colors. I looked at the vehicles and told John that I needed to think about my decision. There was no pressure at all and I left. I recently bought my C300 from Mercedes-Benz of Natick and I am still impressed with the professionalism and friendliness from everyone I worked with. More

I recently purchased a car from Matt Lavoie from this dealer and it was a great process. We had been going back and forth for over a year. I thought he would have lost interest in trying to sell me a car dealer and it was a great process. We had been going back and forth for over a year. I thought he would have lost interest in trying to sell me a car but he never did. In fact he kept pursuing it and its one of the main reasons I bought from him and his dealer. I picked the car up and it was perfect and he explained everything about the car making me totally comfortable with my new Mercedes. Then about a week later I got a box of chocolates from Godiva with a thank card from Mercedes-Benz of Natick. Come to find out all of Matt's customers get the same gift. That is really something special. I will ALWAYS go back to him for everything I need car related. More

Top notch customer service both in purchasing and in the service departments. I have purchased many cars but never at a dealership where the employees have such positive energy and class. I would highly service departments. I have purchased many cars but never at a dealership where the employees have such positive energy and class. I would highly recommend Natick MB to both family and friends. More

I came into the dealership to search for a new vehicle for my wife and really wasn't sure what vehicle met our needs. Fred asked about our vehicle needs, how many miles a year we do and if we needed more for my wife and really wasn't sure what vehicle met our needs. Fred asked about our vehicle needs, how many miles a year we do and if we needed more or less room for passengers. After test driving two sedans, we decided that the C class was the right vehicle for us. Fred really made us feel comfortable, provided us with financial options and was very patient. We would highly recommend this dealership to folks looking for an easy, laid back approach without a lot of pressure. More

A friend recommended Mercedes Benz of Natick because of the close proximity to my house and because she worked with a Sales Consultant by the name of Matt whom she highly recommened. Matt greeted me with the close proximity to my house and because she worked with a Sales Consultant by the name of Matt whom she highly recommened. Matt greeted me with a smile, was very courteous, and quite knowledgable. He made me feel at ease and was a pleasure to deal with on every aspect of my visit. If you need a Mercedes, go see Matt, he was great... More

Very professional staff, courteous and knowledgable, respectful. Overall dealership is impressive, very clean and spacious. Am currently looking but highly likely will come here if I decide to purchase respectful. Overall dealership is impressive, very clean and spacious. Am currently looking but highly likely will come here if I decide to purchase, staff seem willing to work with me to get me the vehicle/options I want at a great price. More

I decided to start shopping for a new car last month (which is usually about a 2 month proccess for me). At first I was just considering another BMW knowing I have been driving them for years, when a fr (which is usually about a 2 month proccess for me). At first I was just considering another BMW knowing I have been driving them for years, when a friend of mine said I had to try the new E-Class from Mercedes. I made a few phone calls and went online to shop around, the Natick location was the fastest and most pleasant to work with, so I decided to make a trip out there. I was welcomed right away with a smile and was not pressured or pushed into anything so it quickly became a very pleasurable experience. I ended making the purcahse that afternoon which is something I told myself would never happen. It was a beautiful car, a great deal, and most important stress free. Herb Chambers should be very happy to have a team that cares so much about their customers, as I am now a loyal Mercedes-Benz customer. More