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Mercedes-Benz of Natick
Natick, MA
2,687 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,687 reviews
May 07, 2024
Setting up MercedesMeConnect was not as simple as one would think, however, Jonny was able to walk me through the process and complete the connection. Charles S mediated the process and followed up to en would think, however, Jonny was able to walk me through the process and complete the connection. Charles S mediated the process and followed up to ensure everything was satisfactory. More
by RCaron
Helpful May 07, 2024
Service is excellent and price is fair. Pick up and delivery without having me leave my house. Pick up and delivery without having me leave my house. More
by WolFanz
Employees Worked With
May 06, 2024
Jonny is very personable and does a great job explaining things, though we didn’t have enough time he was willing to reschedule or come to my home. My overall experience was ruined by the fact that the s things, though we didn’t have enough time he was willing to reschedule or come to my home. My overall experience was ruined by the fact that the sales guy left before I left with the car, having Covid, which three days later I now have. Awful experience! More
by Disappointed
Employees Worked With
May 06, 2024
Chris and Jonny gave me a fantastic experience and tutorial on my S Class. Great instructor and informative lesson offered by Jonny. Chris was my sales person very consistent with follow up and glad h tutorial on my S Class. Great instructor and informative lesson offered by Jonny. Chris was my sales person very consistent with follow up and glad he did to get my my S class that i wanted. professional, kind, and honest. More
by abdo
May 06, 2024
Jonny is extremely knowledgeable and taught me so many things about my new car that I never knew about. He was also so kind and patient with me while I was getting the hang of everything. He is simply the things about my new car that I never knew about. He was also so kind and patient with me while I was getting the hang of everything. He is simply the best! More
by Mira J
May 04, 2024
I was so impressed with his knowledge and he explained so much to me I did not realize. He came to my home which is excellent service! much to me I did not realize. He came to my home which is excellent service! More
by Janet.sullivan24
May 02, 2024
Great customer service,responsive,courteous. Kept me imformed throughout the seriving of my vehicle! Thank you! Kept me imformed throughout the seriving of my vehicle! Thank you! More
by Wask06
Employees Worked With
May 02, 2024
Trata muy bien al cliente y Es muy amable y excelente servicio yo personalmente volvería a comprarle otro vehículo servicio yo personalmente volvería a comprarle otro vehículo More
by The big boss
Employees Worked With
May 02, 2024
Jonny is the concierge at MB Natick. which I had no idea existed until I went in for service. Made an appt w him and he very knowledgeable about Mercedes vehicles! Very thorough in teach which I had no idea existed until I went in for service. Made an appt w him and he very knowledgeable about Mercedes vehicles! Very thorough in teaching me about the Mercedes me app and all the bells and whistles inside the vehicle.he is very patient, knowledgeable and personable! Great job Jonny!! So glad to know there was a person there that does this job!! More
by Broker00
May 01, 2024
My husband and I have been buying cars from this dealership for at least 25 years. We always ask Steve Boston for help. He is wonderful, knowledgeable, very pleasant to deal with and very straight-f dealership for at least 25 years. We always ask Steve Boston for help. He is wonderful, knowledgeable, very pleasant to deal with and very straight-forward! He makes buying a car a very happy and pleasant occasion. Thank you Steve! More
by Ginaromm
Employees Worked With
