Mercedes-Benz of Natick

I went to Mercedes Benz of Natick to service my vehicle last month. When I arrived, it was pouring rain. A sales representative saw that I was trying to come into the dealership. He quickly ran out with hi last month. When I arrived, it was pouring rain. A sales representative saw that I was trying to come into the dealership. He quickly ran out with his umbrella and escorted me inside the building. I thanked him and he gave me his business card, but I explained I was only there for service. I was already pleased with my experience and didn't expect to see the salesman again. I spoke to someone in service, who was also very friendly, and set me up with a loaner vehicle. The salesman saw me leaving and even though I was not interested in buying a car, he escorted me to the vehicle again with the umbrella. The salesman, the person in service, everyone I dealt with were terrific. Not only am I going to service my vehicle at Mercedes Benz of Natick, but when I am in the market for a vehicle I will be making my purchase there. Thank you, Will Whittlesey! More

I went to 3 dealerships including other Mercedes Benz locations closer to home only to return to Mercedes of Natick. JC Carbanos came in on his day off (happily) and helped us through the sale. In addi locations closer to home only to return to Mercedes of Natick. JC Carbanos came in on his day off (happily) and helped us through the sale. In addition ALL staff was excellent and went above and beyond any customer service I have ever received from a dealership and can only hope the service end (when needed) will be as excellent. If ever I need another car this is where I will return and have JC sell it to me. More

I shopped around looking for a certified pre-owned Mercedes. I went 3 other local dealers and found that the price and service was so much better at Natick. They explained everything to me and were up Mercedes. I went 3 other local dealers and found that the price and service was so much better at Natick. They explained everything to me and were upfront and knowledgeable about the vehicles. They did not pressure me in to one car and showed me all the models and let me choose which one I wanted(unlike other dealers I visited). I would recommend them to family and friends alike. I look forward to doing business with them in the future. I love my "new" certified Mercedes. More

I've owned four Mercedes Benzes since about 1990, usually older ones (present one being a 1991 300E 4-Matic), always serviced by MB of Natick and FMW before that(same place/people). They've always had top-q older ones (present one being a 1991 300E 4-Matic), always serviced by MB of Natick and FMW before that(same place/people). They've always had top-quality mechanics and service advisors with superior training, and good people/great and friendly service all around, from the drivers and desk staff up to senionr management. From personal experience going back 10+ years, I can certainly say this of Bob Swanson - a service advisor who's always taken great care of me AND given good advice on the phone when I've been on the road far from the dealer and had problems - in one case saving me thousands in a new transmission another dealer wanted to put in (not needed - fluid was overfull and smoking out, but that was it; car's still running fine three years later), and Blaine Pelletier, who's taken great care of the car as long as I've owned it. I'm not some well-heeled driver of a big new MB, and a local independent might be cheaper upfront here and there in the short run, but getting consistently great care and advice over the years has SAVED me money and kept the cars running in terrific shape. Sane and sensible folk doing a great job - what more can a guy ask? More

The Service Associates at Mercedes Benz of Natick -- especially Dustin O'Brien -- go above and beyond for their customers. We have purchased 3 cars from this dealership, primarily because we are so ple especially Dustin O'Brien -- go above and beyond for their customers. We have purchased 3 cars from this dealership, primarily because we are so pleased with their Service Department. When friends have been looking to purchase cars, I have them talk with the Service Department at Mercedes Benz of Natick first, and they end up purchasing their car from this dealer. My work is always done on time and the estimates are accurate. Any issues with my car is fully explained to me. I will only purchase future cars from this dealership. More

I have 3 Mercedes Benz vehicles, and every time I have needed to service one of them this dealership has been nothing short of outstanding. Highly recommended! Brian Kelly, in particular, has been inval needed to service one of them this dealership has been nothing short of outstanding. Highly recommended! Brian Kelly, in particular, has been invaluable to me as he has always accomodated our needs in regards to the vehicles. More

I have owned two Mercedes. The first one I bought at a different dealer, but came to Foreign Motors West for service on recommendation of a friend. The second Benz I bought at Foreign Motors West due to t different dealer, but came to Foreign Motors West for service on recommendation of a friend. The second Benz I bought at Foreign Motors West due to the Service Dept. The Service Dept is excellent and the staff knows its product inside and out. In fact, I have recommended my friends purchase and service their cars at this dealership. Mercedes Benz of Natick knows what customer service is all about. More

I have been a fan of Foreign Motors West, now Merecedes Benz of Natick, for years. In particular, the service department. They take the time to go over what and why something needs to be done before they Benz of Natick, for years. In particular, the service department. They take the time to go over what and why something needs to be done before they do it. The staff is friendly and my car is ready when promised. More

This facility as well as its staff has always been a pleasure to deal with. Being not only a customer of the Herb Chambers, but a also a vendor for them, I can attest to their competencies in providing pleasure to deal with. Being not only a customer of the Herb Chambers, but a also a vendor for them, I can attest to their competencies in providing the highest level of products and services for whom ever they deal with. I would recommend this dealership to anyone interested in buying or servicing a Mercedes Benz. (Bel-Metric) More

I came to Mercedes Benz of Natick to service my ML. It was very easy to make an appointment and they were very accommodating to my needs. All of the service personell were friendly and went out of their was very easy to make an appointment and they were very accommodating to my needs. All of the service personell were friendly and went out of their way to make my experience enjoyable. My car was serviced perfectly and they even fixed a light that I had forgotten to tell them about. At other dealerships I have dreaded when the time came for service, but not here! I know that they will take care of me and my car! More