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Mercedes-Benz of Natick - Service Center

Natick, MA

4.8
835 Reviews
Call Service Center (508) 655-5350

835 Reviews of Mercedes-Benz of Natick - Service Center

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November 13, 2023

Have owned two Mercedes in a row and used this dealership and Fred for this entire time.. service has always been excellent and the very rare cases when something is wrong (last case was several years ago) t More

by Rghendrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Mercedes-Benz of Natick responded

We're delighted to know that you've had consistently excellent service with us at Mercedes-Benz of Natick, and we appreciate your recommendation! We'll make sure Fred gets the recognition he deserves. Thanks for staying with us over the years!

Helpful
November 12, 2023

Great dealer for both sales and service. I bought my car here and also have had it serviced for the last 5 years. Professional, courteous and excellent staff. More

by Jennbriere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdul Khalid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teddy Tsamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Mercedes-Benz of Natick responded

Hi Jennbriere! We're so glad to know that you've had a positive experience with both our sales and service departments at Mercedes-Benz of Natick. Thanks for your continued support over the years!

Helpful
November 08, 2023

After being misinformed about the start, time for a required car inspection, the service manager were able to start earlier. Avoided the need to return.. More

by nldiver1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Nov 08, 2023 -

Mercedes-Benz of Natick responded

Thank you for sharing your experience. We apologize for any initial confusion and appreciate you giving our team the opportunity to sort things out. Thanks for visiting Mercedes-Benz of Natick and please don't hesitate to reach out if we can be of service again in the future!

Helpful
November 08, 2023

Although they were extremely busy and short staffed they were able to deliver my car the same day. They communicated with me well so I knew what to expect More

by deanna.szeto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeison
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Nov 09, 2023 -

Mercedes-Benz of Natick responded

Hi Deanna! We're glad to know that despite being busy and short-staffed, our team at Mercedes-Benz of Natick was able to deliver your car on the same day. Thanks for highlighting our communication efforts!

Helpful
October 29, 2023

The dealership completed all work on time. Everything done as promised. We are very satisfied. More

by John Doughty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Mercedes-Benz of Natick responded

Hi John! Thank you for taking the time to provide us with your feedback. We're thrilled to hear that your recent experience with our dealership was a positive one at Mercedes-Benz of Natick. Our team always strives to ensure that all work is completed on time and as promised.

Helpful
October 28, 2023

Fred is very professional. He is the Best. Liked him for 30 years and many Mercedes More

by johnplukas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Mercedes-Benz of Natick responded

We're so glad Fred continues to earn your support, John! Thanks so much for your loyal business and we'll see you next time here at Mercedes-Benz of Natick!

Helpful
October 28, 2023

Brian has always been knowledgeable and straightforward each time I visit the Natick dealership. Went out of his way today to honor a prior commitment, which was much appreciated. More

by Tom Scanlon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Mercedes-Benz of Natick responded

Hey Tom, thank you for the great review! We're glad to know Brian's knowledge and dedication made a positive impact on your visits to Mercedes-Benz of Natick. We appreciate the feedback and look forward to seeing you again! Have a great ride!

Helpful
October 27, 2023

Great communication with Brian with him letting me know the status update of my repairs in real time. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Mercedes-Benz of Natick responded

Hey Lisa, thank you for the positive review! We're glad to know Brian kept you well-informed about your repairs at Mercedes-Benz of Natick. We'll see you next time! Have a great day!

Helpful
October 27, 2023

If I could give a zero , I would . Very rude. Don’t understand about quality and time! More

by Cjulien123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Breidegam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kolls Oloko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales -poor
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Nov 01, 2023 -

Mercedes-Benz of Natick responded

Thank you for the review. I'm sorry to hear we didn't leave you with a better impression and would like the opportunity to get some additional details about your experience so I can make sure I'm addressing the situation appropriately with our team. If you have a moment, would you please reach out to me directly? Thanks again, Fahad Arshad - General Manager - farshad@herbchambers.com

Helpful
October 27, 2023

Jonny was great Very patient with me and got the job done!! Awesome!!! Recommend him More

by Glo
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonny Pham
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Oct 30, 2023 -

Mercedes-Benz of Natick responded

We're happy to hear Jonny provided you with excellent service! Thanks for the recommendation and please don't hesitate to reach out if our Mercedes-Benz of Natick team can assist you again in the future!

Helpful
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