Cody Shimell

I'm guessing the reviewer named Tagrid was just having a bad day, because Stacey Narovec has helped me multiple times and she has always been a pleasure to deal with. She is unfailingly friendly, knowledge bad day, because Stacey Narovec has helped me multiple times and she has always been a pleasure to deal with. She is unfailingly friendly, knowledgeable, and super professional. For example, I had an unexpected electrical problem this morning when the service department was swamped. Despite that, Stacey found a way to squeeze me into the schedule and shuttle me to work amazingly fast. I had the car back in a few hours. It's hard to imagine any better service than that! I'd give Stacey SIX stars if I could. :) Gary W. More

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She is the worst person to work at customer services her behavior with me was unprofessional. behavior with me was unprofessional. More

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Barry was amazing and extremely knowledgeable about the cars and the process start to finish. There were several times where I had questions and he was very attentive and bless his heart, would contact me cars and the process start to finish. There were several times where I had questions and he was very attentive and bless his heart, would contact me even on his days off. He is just a wonderful human. More

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Best selection. Superior Sales/Service Staff. Joe assisted designing, ordering, delivering my 3rd Benz! Joe has Exceptional Customer Service, followup, and vast auto knowledge! Thank you! assisted designing, ordering, delivering my 3rd Benz! Joe has Exceptional Customer Service, followup, and vast auto knowledge! Thank you! More

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Cody is an Expert in Service. Superior, swift, friendly Customer Service. I am largely a returning MB Customer because I can trust Cody’s guidance. Thank you. Customer Service. I am largely a returning MB Customer because I can trust Cody’s guidance. Thank you. More

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Great delivery! The entire team is so helpful! The delivery of my vehicle was truly outstanding! The whole staff goes out of the way to make sure clients are happy! Service - thank you guys too! delivery of my vehicle was truly outstanding! The whole staff goes out of the way to make sure clients are happy! Service - thank you guys too! More

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Had a good experience with both Ryan Cavanaugh and Steve Rivera in purchasing my new car. Very informative along all steps of the process. looking forward to driving my beautiful, new AMG! Rivera in purchasing my new car. Very informative along all steps of the process. looking forward to driving my beautiful, new AMG! More

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Best car buying experience I have ever had. Barry was great as well as Steve. I fist came to Mercedes of North Olmsted for service of my 2001 Mercedes. The great service is why I purchased my new Merced great as well as Steve. I fist came to Mercedes of North Olmsted for service of my 2001 Mercedes. The great service is why I purchased my new Mercedes from them. More

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I've Been A Customer Of MBNO For 13 Years. The Professionalism Of The Staff Is Impeccable. I Would Recommend This Dealership To My Family. Professionalism Of The Staff Is Impeccable. I Would Recommend This Dealership To My Family. More

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This is the third car I have purchased from this dealership. I am extremely loyal to the Mercedes brand and love the way everyone at this dealership pampers their customers. With this last vehicle t dealership. I am extremely loyal to the Mercedes brand and love the way everyone at this dealership pampers their customers. With this last vehicle that I purchased, a 2020 GLB, I dealt with Max Kovacs, who was extremely professional and attentive. I will be back to give him more business. He was not pushy and answered all my questions, even when my questions were skipping from car to car when I was being indecisive. He is definitely an asset to this dealership. I would also like to give kudos to Jeanette, the receptionist who always greeted me with a smile. Further, even the employees I have dealt with in the past have given me exemplary service. Cody, Sean, and Stacey are true professionals. It is very easy to see that employees here like their jobs. Paula Tighe PS: Although I don't have their names, even the girls who serve coffee are the bomb; always smiling, and recommending awesome drinks to try. More

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