Mercedes-Benz of Novi

Our sales Purchase on our 2014 GL 550 was Awesome! Joan Glass provided Outstanding Professional Service. I was able to trade in my 2011 Lexus 470 and Drive Home In My GL 550! Joan once again I Personall Glass provided Outstanding Professional Service. I was able to trade in my 2011 Lexus 470 and Drive Home In My GL 550! Joan once again I Personally want to thank you for your Assisting me in my Automotive Purchase. God Bless You. Dr. James L Morman More

When I pulled up to the dealership, Noor was outside and greeted me. She was very friendly and answered all my questions. She lead me to the car that was in my price range and let me test drive it. After greeted me. She was very friendly and answered all my questions. She lead me to the car that was in my price range and let me test drive it. After that, we went into her office and she worked with me on making a deal with buying my car. The dealership was very fair on my trade-in and Noor was so nice. I brought my husband in that night and we made the deal. I would highly recommend your dealership and also would refer my friends to Noor. She was excellent and made our experience a great one! Sondra & Peter Stuart More

This is the thrid time I and my family look into a buy/lease of a vehicle from mercedes benz but its our first time working with Mr. Zahr. I just wanna note that he is a very professional experienced buy/lease of a vehicle from mercedes benz but its our first time working with Mr. Zahr. I just wanna note that he is a very professional experienced Associate that listens for needs and identifies the right vehicle for what we are looking for. I did not feel pressured at all and I honestly felt like a KING dealing with him. from the minute we sat down, Mr. Zahr explained the different product lines after listening to all our concerns and what needs we were looking for. he went on to identify the advantages of the different cars and trucks that mercedes offers and the advantage of dealing with mercedes Benz of Novi . all in all my experince was wonderful and I recommend everyone to visit the dealership and make sure to stop by his office. More

For many years, my experiences with this dealership in terms of services have been bad news after another. Every time they service my car I will go back for the same problem. In the last couple of weeks t terms of services have been bad news after another. Every time they service my car I will go back for the same problem. In the last couple of weeks their services are worst. These guys cannot fix an oil leak after several attempts to do so. The car has been in service for seven days for the same problem. The problem is still not rectified as am writing this review. This has becomes a nightmare for me after over $1400.00 in cost, still no avail. I am highly disappointed and frustrated with these guys at Mercedes Benz of Novi, Michigan. Thank you Silas More

We are currently leasing a 2012 GL 450 from MB of Novi. We purchased the wheel and tire package. We had a tire puncture on Thursday afternoon and called the service department immediately when they opened We purchased the wheel and tire package. We had a tire puncture on Thursday afternoon and called the service department immediately when they opened on Friday morning. They stated that they could get the tire that day but refused to change it until after the three day weekend. Since we had to use our car over the three day weekend, we had snow tires put on at Discount Tire. The appointment was at 1000 AM Tuesday to get the new tire put on. It took them over two hours to do this. They made no attempt to speed things along. Everyone my wife encountered on phone and in person from sales to service was unhelpful, rude, and stone walled. They would not allow her to speak with the manager. My wife called my in tears. We will never come back to this dealership for another car lease of purchase. More

i i had great experience working with noor kalasho. she was very nice , helpful, informative and nice! i will recomend her to my friends. i will come back in two years to this dealer to anthor car . i advi was very nice , helpful, informative and nice! i will recomend her to my friends. i will come back in two years to this dealer to anthor car . i advised my husband to buy a new benz. More

Kimberly was very friendly, patient, and knowledgeable about the vehicle and services. She kept me informed every step of the way. She made we feel like I was a priority and valued friend (not just a cu about the vehicle and services. She kept me informed every step of the way. She made we feel like I was a priority and valued friend (not just a customer). I was very excited about my new car but I think Kimberly may have been more excited than me. Kimberly and the management of Mercedes Benz of Novi went out of their way to make sure that I got a great deal on a great car. I will recommend Mercedes Benz of Novi (especially Kimberly) to all my friends. I have purchased many cars over the years but this has been the best experience ever. More

stay away as far as you can from this dealer. bunch of liers, thieves, unprofessional people. first noor promissed me the world to sign the deal for a lease with her. she promised rear dvds and fabric pro liers, thieves, unprofessional people. first noor promissed me the world to sign the deal for a lease with her. she promised rear dvds and fabric protetion and many other things just to sign before the end of the month. the day i picked the car none of these things were done. she said come back and i will do it. an hour after i left the dealer noor called me and said that we made a mistake on paper work and we need to sign a new documents. my advise check all other dealers before you deal with this one. or bring you lawyer and county sherif.they will chew you otherwise. More

I leased a Mercedes Benz E350, I was referred to Noor by a cousin who had also leased a Mercedes from her, after dealing with her I see why my cousin referred her. Unlike most car sales persons I felt that a cousin who had also leased a Mercedes from her, after dealing with her I see why my cousin referred her. Unlike most car sales persons I felt that Noor was very honest and very helpful with picking my car, I have already referred people to Noor and when my lease is up I plan to deal with Noor in selecting my next car. More