Mercedes-Benz of Orange County powered by Benzel-Busch

The service team is always professional and thorough. They communicate updates throughout the appointment and send video of the services provided. They communicate updates throughout the appointment and send video of the services provided. More

Five star service. Dropped car on a holiday week and they had it ready a day early. Brought my dog to drop off and I have a Doberman and they were still very nice lol! Dropped car on a holiday week and they had it ready a day early. Brought my dog to drop off and I have a Doberman and they were still very nice lol! More

The dealership is clean and welcoming. Scott was very easy to work with and very professional Scott was very easy to work with and very professional More

Nothing bad to say on the staff, they were professional, very courteous and knowledgeable. My complaint it's only on the process they have with making an appointment for service. When you make an appointmen very courteous and knowledgeable. My complaint it's only on the process they have with making an appointment for service. When you make an appointment to get your car serviced, they are very upfront and tell you they are 2-3 weeks backed up but you have to leave it so you don't lose your spot in the cue !?! (scratching my head). To me it doesn't make sense to leave your car when your car will sit for 2-3 weeks before they look at it. Has to be a better process, I understand they are busy or understaffed just don't understand leaving my car to sit for 2-3 weeks before anyone looks at it. More

Excellent service in a relatively new dealership, impeccably clean and modern with helpful and friendly staff and a top notch service department. impeccably clean and modern with helpful and friendly staff and a top notch service department. More

They were friendly, efficient and explained all the work needed to be done on my car thoroughly. needed to be done on my car thoroughly. More

Prompt service and very courteous staff. . car was ready within time promised and professional quality services rendered . car was ready within time promised and professional quality services rendered More

Everyone at this dealership Went above and beyond to help me. Out of state and my car got a flat 4 miles from the dealership. Sandy from the dealerships roadside assistance was sent to the wrong locat help me. Out of state and my car got a flat 4 miles from the dealership. Sandy from the dealerships roadside assistance was sent to the wrong location. I was cold, tired and in an unfamiliar location. He spoke to another traveler and figured out where I exactly was and reached my location. Fixed the flat and made sure I stayed in the car warm. At the dealership Kayla helped my husband and made sure the tire I needed was in stock and on hold. Upon reaching Omar Martinez, service advisor helped me figure out the tire insurance and had the tire replaced and I was in my way home to MA. The Orange County dealership is an amazing place with awesome, awesome staff. Thank You More

The staff is very professional and the dealership is always clean. I’ve been going there for years and I’m never disappointed. always clean. I’ve been going there for years and I’m never disappointed. More

Scott is very efficient and knowledgeable. Did exactly as we asked and we were finished in an hour. Service video very helpful. Thanks. Did exactly as we asked and we were finished in an hour. Service video very helpful. Thanks. More