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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
532 Reviews

532 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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May 10, 2024

I always go to Omar he is so attentive and his customer service skills are amazing. Thank you for always taking care of my car like yours. More

by Lucia M…..
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that Omar has consistently provided you with attentive service and amazing customer care. Taking care of our customers' cars as if they were our own is a principle we stand by, and we're thrilled that you've noticed and appreciated Omar's dedication. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 10, 2024

Relatively easy in and out. Service advisor, Omar, was professional and great to deal with. More

by JSBOCKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're delighted to hear that your experience with us was relatively easy and efficient. Omar takes pride in providing professional service and ensuring a smooth process for our customers, and we're glad that he could assist you effectively. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 10, 2024

Customer service by Omar was very good. But appointment date (scheduling) was farther out than I really needed. More

by PHIL.MATHEW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're pleased to hear that you had a very good experience with Omar and that he provided excellent customer service. Your satisfaction is important to us, and we apologize for any inconvenience caused by the appointment scheduling. We'll take your feedback into consideration to improve our scheduling process and ensure that we can better accommodate your needs in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 10, 2024

I cannot say enough wonderful things about the Scott Bateman and the Service Department at Mercedes Benz of Orange County. Their customer service and Service Department are consistently outstanding, ex More

by zackncam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that Scott Bateman and our Service Department at Mercedes Benz of Orange County have consistently exceeded your expectations. Providing outstanding customer service is what we strive for, and we're delighted that we've been able to deliver on that promise each time you've visited us. We truly appreciate your loyalty and your fantastic feedback. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 07, 2024

Service advisor was excellent! Very professional. I would like for this services advisor to take care of me when I bring my car. More

by LRODRIGUEZ21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our service advisor. Providing professional and attentive service is our top priority, and we're delighted that your advisor met your expectations. We'll make sure to pass along your request so that you can continue to receive top-notch care from the same advisor in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 06, 2024

Very pleased with the service provided. We had a check engine light that our local repair service said was a Mercedes warranty issue. Called Orange County and was told the car could be se More

by 4CHRISHARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're thrilled to hear that you had such a positive experience with us! Thank you for choosing Mercedes-Benz of Orange County for your automotive needs. It's fantastic that we were able to promptly address your check engine light concern and have your car ready for pickup in just two days, all covered under your Mercedes warranty. If you ever need assistance again in the future, don't hesitate to reach out. We're here to help! Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 06, 2024

Excellent service efficient and very professional , bravo to the whole team you are doing a fantastic job More

by LINA.ANIKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex from the parts department and the two young courtesy drivers super friendly
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May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our team. Providing efficient and professional service is what we strive for, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 03, 2024

Very courteous, and professional service. They were able to address the problem with my sprinter van and perform the work under warranty. More

by HHCRUICK311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our service courteous and professional. Ensuring our customers' satisfaction is always our top priority, and we're glad we could address the issue with your Sprinter van and perform the work under warranty. If you ever need assistance in the future, please don't hesitate to reach out. Safe travels! Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 02, 2024

Saturday while traveling home to NJ my wife experienced a tire blowout and the car was towed to your facility arriving after the service dept had closed for the day.. We cannot thank your staff enough for More

by Frankb036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for sharing your experience with us! We're sorry to hear about the tire blowout your wife experienced, but we're relieved that our team was able to provide assistance and support during such a stressful situation. It's heartwarming to hear that our staff went above and beyond to ensure your wife's safety and comfort, even offering to stay late and providing updates through a tech's video inspection. Warm Regards, Michael Hill mhill@benzelbusch.com

Helpful
May 02, 2024

Most professional and wonderful service ! ! Bought my new car within 1 hour !! Michael Paccione and Thomas Tzimoulis were fantastic!! More

by JULES4074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caiya Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Pensa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Paccione
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May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that Michael Paccione and Thomas Tzimoulis provided you with such professional and wonderful service during your car purchase. Delivering a seamless and efficient experience is our goal, and we're delighted that we could have you driving off in your new car within just one hour. Warm Regards, Michael Hill mhill@benzelbusch.com

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