Mercedes-Benz of Owings Mills

Outstanding Customer Service Ms. Richardson’s customer service and professionalism are exceptional. Prior to meeting Ms. Richardson, my Husband was in contact with her and pro Ms. Richardson’s customer service and professionalism are exceptional. Prior to meeting Ms. Richardson, my Husband was in contact with her and provided detailed information as to what I was seeking for in my next car (i.,e., model and desired features.) My Husband forwarded Ms. Richardson a picture of exactly what I was interested in which included my “must have” features. He explained to Ms. Richardson that if the car did not have my “must have” features, I would be disappointed. Ms. Richardson conducted her research and was very successful with finding “exactly” what I was wishing for in my next vehicle. Her full attention to detail was superb. While signing the paperwork, she was very thorough and explained each step which made the process move along so smoothly. In addition to the above, my Husband and I were caught in traffic and arrived later than as planned. Ms. Richardson stayed late to accommodate our needs. As stated earlier, her customer service and competence are outstanding. More

New custom build My custom built 2019 E450 coupe was a pleasure to order and easy to negotiate. The dealer worked with me and made me comfortable in the transaction. My custom built 2019 E450 coupe was a pleasure to order and easy to negotiate. The dealer worked with me and made me comfortable in the transaction. More

The best! Dylan was Amazing. The entire staff was actually! Dylan was very nice and patient. He got the job done and made everything seem easy. I would highly r Dylan was Amazing. The entire staff was actually! Dylan was very nice and patient. He got the job done and made everything seem easy. I would highly recommend anyone to purchase their vehicles from Mercedes Benz of Owings Mills!!! More

It’s a Family Affair You can always come home. Our family has purchased a number of Mercedes from this dealership. So when it was my turn, staff was most happy to accomm You can always come home. Our family has purchased a number of Mercedes from this dealership. So when it was my turn, staff was most happy to accommodate me. My sales consultant wasted no time showing me what was new AND what future models entailed. I trusted my consultant. He advised that the 2019 model of the GLE 43 AMG coupe would be available soon. So my sales consultant began the process of securing my vehicle. I figured I’d have it by November, my birthday month. My sales consultant and the sales manager kept me posted on the status of my vehicle request. When Mercedes ran into difficulties at the port, “my family “ combed the states looking for a replacement. My consultant secured the vehicle and had it delivered to the dealership. My sales consultant and the finance department made my purchase painless. I drove home my new vehicle on my birthday! What a wonderful present! I’d 100% recommend this dealership. More

Brooke was Awesome If you are looking for a Benz go see Brook at Mercedes Benz of Owings Mills. She was extremely knowledgeable about all things Benz. She wasn't trying If you are looking for a Benz go see Brook at Mercedes Benz of Owings Mills. She was extremely knowledgeable about all things Benz. She wasn't trying to put the hard sell on. She made the process easy with very little stress. More

Outstanding This was one of the most least stressful and highly favorable experiences I've ever had in purchasing a car. Brooke Richardson (my Sales Consultant) This was one of the most least stressful and highly favorable experiences I've ever had in purchasing a car. Brooke Richardson (my Sales Consultant) and Brett Fader (Manager) provided exceptional service. I was in/out in 2 1/2 hours, a record for me :-) The test drive went smoothly, the price of the car and trade-in were fair and didn't result in any back/forth stressful haggling, and my introduction to the car and its features were professional, courteous, and with Brooke's utmost patience. Brooke was VERY knowledgeable about the car, and she and Brett instilled much confidence in my decision to buy the car. I couldn't be happier with the sales experience. More

Amazing!!! Brooke was nothing but perfect! She made the process so smooth and easy. Her knowledge of the cars were also impressive. She went above and beyond, al Brooke was nothing but perfect! She made the process so smooth and easy. Her knowledge of the cars were also impressive. She went above and beyond, also the dealership staff were friendly and helpful. Definitely will recommend this place. More

Buy Here I went and test drove cars at 7 different dealerships, the lack of knowledge at most of the dealerships blew me away. How do you NOT know what you are I went and test drove cars at 7 different dealerships, the lack of knowledge at most of the dealerships blew me away. How do you NOT know what you are selling. Reza knew his product and followed up with me and was very nice to deal with. I felt like he was in it for me! I had a good experience at Mile One More

New to Me Mercedes Very knowledgable and helpful, reassured my about reservations about buying used. Friendly and professional. Willing to do nultiple test drives. Good Very knowledgable and helpful, reassured my about reservations about buying used. Friendly and professional. Willing to do nultiple test drives. Good overall experience. Would return again. More

My experience was excellent Miss Richardson was very. Kn Was knowledgeable of the vehicles the hold proess was quick and easy and very pleasant i would definitely recommend miss Richardson to family and Was knowledgeable of the vehicles the hold proess was quick and easy and very pleasant i would definitely recommend miss Richardson to family and Friends More