Mercedes-Benz of Owings Mills

He was a very sincere and trustworthy dealer. I'm lucky to have met him. Everyone encourages him to buy a car. I'm lucky to have met him. Everyone encourages him to buy a car. More

My rating is not for the dealership but for Stephanie Smith my Service Advisor. I purchased my vehicle in August of 2021 and disliked everything about my experience. I had no desire to do anymore busines Smith my Service Advisor. I purchased my vehicle in August of 2021 and disliked everything about my experience. I had no desire to do anymore business with the Owings Mills location until I meet Stephanie in the service lane, while waiting for my car to come out of detailing. I was having a bit of buyer’s remorse as I just did not like the way my buying experience went. It was the conversation with Stephanie, whom was not my service advisor at the time, that made me feel like maybe there was still some hope left for the Owings Mills location. Everything about Stephanie was pleasant. Her smile, her energy, and her conversation. Without any real efforts, she made me feel like a valued customer. You could tell that she genuinely loved her job and working with people; so, you can only imagine just how excited I was when I went in for my first scheduled service earlier this year to find out that Stephanie was my assigned Service Advisor. Mercedes Benz of Owings Mills should be extremely grateful to have an employee such as Stephanie Smith on their team. She is the sole reason that I decided to continue to do business with this location. I stopped in today without an appointment to address a "tire correction" alert that popped up on my car, and in true Stephanie fashion she came out of her office to say "Hello" and to see how I and my car was doing. Stephanie is a true Asset to your location and a professional in every sense of the word. I just wish I could say the same about some of your other staff members. T. Robertson More

Murphy has been very helpful getting my vehicle serviced. Excellent customer service and always available to help Excellent customer service and always available to help More

I had such a wonderful experience, my salesperson Lucy Yun was anything short of amazing. Her customer service is out of this world. She makes sure her customers are happy and satisfied. She goes above an Yun was anything short of amazing. Her customer service is out of this world. She makes sure her customers are happy and satisfied. She goes above and beyond making sure that the car buying process is less stressful and she made sure I got the vehicle that I wanted. Kudos to Lucy!!! More

Very professional and friendly. The staff was very knowledgeable and helpful. Made the car buying process very easy. The staff was very knowledgeable and helpful. Made the car buying process very easy. More

Dennis Epps was my salesman for the purchase of my Mercedes. He is a true gentleman who made the buying experience both easy and enjoyable. Dennis is super helpful and very knowledgeable. I absolutel Mercedes. He is a true gentleman who made the buying experience both easy and enjoyable. Dennis is super helpful and very knowledgeable. I absolutely recommend working with him for your next car purchase More

Excellent & professional service, knowledgeable & informative about the vehicles, encouraged questions about car with great follow up informative about the vehicles, encouraged questions about car with great follow up More

I did some research online ahead of going to the dealership. I was interested in buying a used 2019 Buick lacrosse that was there.  Ellicott is very professional and trustworthy person, I should kno dealership. I was interested in buying a used 2019 Buick lacrosse that was there.  Ellicott is very professional and trustworthy person, I should know because I was in the automotive industry for over fifty years. Excellent car buying experience, Ellicott provided excellent service and is a fantastic salesman. Elliott was patient, respectful, and extremely knowledgeable. He works so well with my wife, who asked a ton of questions. I am 100% satisfied with Ellicott and Mercedes-Benz of owings Mills. More

Stephanie did an excellent job. Very patient in explaining all service options. Very professional and pleasant. I will be contacting her again next time my vehicle needs service. Ke Very patient in explaining all service options. Very professional and pleasant. I will be contacting her again next time my vehicle needs service. Keep up the good work! More

Mr Epps was customer focused and exceeded my expectations. He was very knowledgable about the products. I never felt pressured and he was polite and took as much time as we needed to feel comf expectations. He was very knowledgable about the products. I never felt pressured and he was polite and took as much time as we needed to feel comfortable with our purchase. I will be returning for my next vehicle. More