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Mercedes-Benz of Owings Mills - Service Center

Owings Mills, MD

4.8
252 Reviews

252 Reviews of Mercedes-Benz of Owings Mills - Service Center

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August 18, 2021

Great, on time professional service offered by the dealership, and by Murphy Tederick in particular, the dealer assigned to me. From the moment I drove in my car until service completion - great custo More

by Cakporji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 18, 2021

My service advisor Murphy was great. Very informative and made sure all my questions were answered. Thanks More

by King Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Mercedes-Benz of Owings Mills responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 13, 2021

I didn't have to wait long for my car . Very professional and nice , great service . I will be back !! Thank you . More

by Laneasa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 22, 2021

My safety was their concern . I forgot the safety recall they were consistent in there notifications. The service took 2 hours exactly and I was done. More

by Jazzemom50’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 22, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks again for taking the time to leave us this information about your recent visit. Take care!

July 15, 2021

Friendly, efficient, knowledgeable service from new sales to service. They are right on top of things. Wouldn't take a Benz anywhere else for service! More

by michaelafreedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gale Chisnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Ludwig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Dubin, Oliver Lippman
Jul 16, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 13, 2021

My service advisor Murphy and he was great. I took my car for regular service and breaks inspection. Every was done on time and according to estimates. They also provided roundtrip ride which was great. Both More

by F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Both Shuttle drivers
Jul 14, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 08, 2021

Excellent and friendly.I will continue to use and recommend your dealership to my family and friends. Best wishes and good luck on your service. More

by Principal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gale Chisnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Doelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fran M King, Brett Fader, Stephen McGrath
Jul 13, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Thanks for the recommendation, and have an amazing day!

Jul 13, 2021 -

Principal responded

Excellent and friendly.I will continue to use and recommend your dealership to my family and friends. Best wishes and good luck on your service.

June 05, 2021

Excellent service.Murphy was great, very knowledgeable Excellent service. Murphy was great, very knowledgeable answered all my questions. Car was done on time and all work was completed Lianer car was ver More

by Mdsilky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

June 05, 2021

I like the responsive and “can do” attitude of everyone with whom I interact, terrific at communicating issues, loaner and car wash a plus, and my service advisor, Murphy, is always available for advice an More

by NMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 05, 2021

Excellent service!Dennis Epps (Sales), Murphy Tederick (Service), and Daniel Klien (Service) have provided excellent customer care and service. They have all worked expediently to resolve my services. T More

by Willia523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Epps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
In Loving Memory of Daniel Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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