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Mercedes-Benz of Owings Mills - Service Center

Owings Mills, MD

4.8
247 Reviews

247 Reviews of Mercedes-Benz of Owings Mills - Service Center

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July 13, 2021

My service advisor Murphy and he was great. I took my car for regular service and breaks inspection. Every was done on time and according to estimates. They also provided roundtrip ride which was great. Both More

by F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Both Shuttle drivers
Jul 14, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 08, 2021

Excellent and friendly.I will continue to use and recommend your dealership to my family and friends. Best wishes and good luck on your service. More

by Principal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gale Chisnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Doelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fran M King, Brett Fader, Stephen McGrath
Jul 13, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Thanks for the recommendation, and have an amazing day!

Jul 13, 2021 -

Principal responded

Excellent and friendly.I will continue to use and recommend your dealership to my family and friends. Best wishes and good luck on your service.

June 05, 2021

Excellent service.Murphy was great, very knowledgeable Excellent service. Murphy was great, very knowledgeable answered all my questions. Car was done on time and all work was completed Lianer car was ver More

by Mdsilky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

June 05, 2021

I like the responsive and “can do” attitude of everyone with whom I interact, terrific at communicating issues, loaner and car wash a plus, and my service advisor, Murphy, is always available for advice an More

by NMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 05, 2021

Excellent service!Dennis Epps (Sales), Murphy Tederick (Service), and Daniel Klien (Service) have provided excellent customer care and service. They have all worked expediently to resolve my services. T More

by Willia523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Epps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
In Loving Memory of Daniel Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

May 31, 2021

Great experience - everything was handled as discussed, good communication and estimated completion time was met. I highly recommend Murphy and the Owings Mills Mercedes service team. More

by Keith.sherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Mercedes-Benz of Owings Mills responded

Hi Keith, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 28, 2021

I’ve always had excellent service at Mercedes Benz of Owings Mills. Kyle is always professional and takes care of my vehicle needs. Very professional. More

by Tess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Harris
May 30, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 28, 2021

Kyle always delivers first class customer service and is very knowledgeable of the industry. He's honest, professional and prompt. Will continue to use services, just as I have been for the past 6 years. Fi More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Harris
May 30, 2021 -

Mercedes-Benz of Owings Mills responded

Hi Andrew, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 12, 2021

Excellent service, very helpful . I can’t think of twenty five words except I wish the dealership was closer to my home. I will be back for additional work. More

by Culp4513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Culp4513 responded

Service performed on the vehicle was outstanding. Murphy was very helpful in updating maintenance progress as well as organizing the next steps to complete all work required in the next few months. I wish the dealership was closer to my home because the one in Catonsville is not very user-friendly.

May 14, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 03, 2021

I got timely updates from Murphy, which made the process smooth being a new customer at this location. I was in and out the dealership in record time. More

by Sadundo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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