Mercedes-Benz of Palm Springs

My experience was extremely exceptional from making my appointment to pickup of my car when completed. Staff are very friendly, knowledgeable and helpful. The dealership and waiting area is clean and appointment to pickup of my car when completed. Staff are very friendly, knowledgeable and helpful. The dealership and waiting area is clean and provided high end coffee selection as well pastries. More

This is the 3rd time I tried to leave feedback. Your IT system sucks! I won’t be back. Your IT system sucks! I won’t be back. More

I purchased a Certified Pre-Owned 2024 Mercedes-Benz GLS580 from Mercedes-Benz of Palm Springs as an out-of-state buyer from Washington. Overall, the sales process was smooth, professional, and transpar GLS580 from Mercedes-Benz of Palm Springs as an out-of-state buyer from Washington. Overall, the sales process was smooth, professional, and transparent. My salesperson, Cody, was responsive throughout the purchase and made the transaction easy, even though I was buying from out of state. I flew to California to inspect the vehicle before completing the purchase. The GLS was exactly as described—clean and in excellent condition. The only issue I found during the inspection was that the AIR BALANCE fragrance cartridge was missing, which should have been included. The dealership ultimately took care of that. Unfortunately, the experience after the sale was disappointing. The dealership selected the transportation company to ship the vehicle from California to Washington, and the shipping process lacked communication from the beginning. Promised pickup and delivery timeframes were repeatedly missed, updates were infrequent, and I often had to reach out first to get information. I was even provided with a driver’s phone number that turned out to be invalid, leaving me with no way to contact the driver or know where my vehicle was during transit. While I understand that third-party transportation can be unpredictable, the dealership chose the transport company, so I believe they share responsibility for ensuring customers receive timely updates and accurate information throughout the process. Overall, I had a positive buying experience and would recommend the dealership for its sales team. However, I hope they improve how they manage and communicate the shipping process for out-of-state customers, as it significantly impacted what was otherwise a great purchase experience. More

Excellent service from Margarita and the service team. They were professional, communicative and kept me updated throughout the repair process. They quickly diagonsed the issue, answered all of my questio They were professional, communicative and kept me updated throughout the repair process. They quickly diagonsed the issue, answered all of my questions and made the experience as seamless as possible. Highly recommend Mercedes Benz of Palm Springs for their outstanding customers service. More

Duncan was the utmost professional and made the visit to the dealership completely pain-free. He is an exemplar of true customer service. the dealership completely pain-free. He is an exemplar of true customer service. More

Brought car into dealership’s service dept for a malfunctioning sensor.. Repair was completed in less than 24 hours. Was especially impressed to find vehicle already in the service driveway ready to malfunctioning sensor.. Repair was completed in less than 24 hours. Was especially impressed to find vehicle already in the service driveway ready to go when I arrived ! More

Terrible experience. I booked my appointment several days earlier, when I arrived on my service date, they had no record of my appointment. It took 45 minutes to set me u I booked my appointment several days earlier, when I arrived on my service date, they had no record of my appointment. It took 45 minutes to set me up for a Service B. The estimated cost of this service is outrages. I might be able to accept this if the service I get is excellent (Not). I was also informed that my car might not be done that day. I told them I was leaving town the next morning. They said they would try. Next morning I was informed it would be sevetal hours because they had some more suggested work. So my trip was delayed ( try driving to the coast on a Friday afternoon)! Then I was informed that the only way I could pay was online with a credit card and they would add on a 3 percent service fee. New policy they never informed customers of! Staff was not trained on how to process payment when mine got delayed online. Everything was being blamed on new computer system. It should have never been put in if staff was not trained properly on how to use it. And by the way, this should not be a customer’s issue to accept. Manager did reverse 3 percent card fee. But the whole process destroyed my faith in this dealership to deliver quality customer service. Plus additional wait times to check in car, pick up car and make a payment. In addition to delaying my vacation plans. It is time for me to buy another car, but this experience will cause me to look elsewhere for a new vehicle, and probably not a Mercedes! More

Great service, clean and stocked waiting area, fast meeting with Duncan, who listen while I explained some of my problems. Knowledgeable service man who explained how to use certain item properly. meeting with Duncan, who listen while I explained some of my problems. Knowledgeable service man who explained how to use certain item properly. More

Mobile service was prompt , professional and done quickly. I would highly recommend Palm Springs Mercedes BenZ quickly. I would highly recommend Palm Springs Mercedes BenZ More

The service was awesome People were nice I will definitely be back for more service on my car definitely be back for more service on my car More