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Mercedes-Benz of Portland
Portland, OR
2,501 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,501 reviews
August 01, 2022
Poor communication with customer. Tried to find out what was happening with my car. Left a message with my service advisor four times over four days before getting a return call! Tried to find out what was happening with my car. Left a message with my service advisor four times over four days before getting a return call! More
by ARTC120
Verified CustomerEmployees Worked With
Mo Abujamous
August 01, 2022
The service dept is apparently understaffed and often not available or able to answer messages left for them. Example: I scheduled a service for early July but was not able to connect with road side assistan available or able to answer messages left for them. Example: I scheduled a service for early July but was not able to connect with road side assistance for a dead battery. It took several weeks to reschedule and get to road side assistance to jump start the car. $4,600 later I added a trickle charger but have not been able to confirm it’s working. Left a message to discuss it with service one week ago. I called and left a second message this morning. I’ve been thinking about a new car but am quite concerned about the Service aspect. We’ve had a Mercedes in the family since ‘98 but am now adding other cars to my search. More
by Tom
Employees Worked With
Simply do not remember the names
July 31, 2022
Never had a good experience here. Never. It’s disappointing because this is the only service center in the state to take my Smart to be maintained, and I love my little car! But I rea Never. It’s disappointing because this is the only service center in the state to take my Smart to be maintained, and I love my little car! But I really do not feel that they take very good care of it. I do not trust that they are doing and checking everything that they claim to. I am charged for a remote battery with every service, and yet they have never once changed the battery (I mark it before going in, so I know if it’s changed, and it’s not). If I can’t trust them on something as minute as a $3 battery, how am I supposed to trust anything that’s claimed to have been done on my invoice? I really don’t. And that’s unacceptable. I would not be going there if it were not my only choice for getting my Smart serviced. The charges for service are outrageous. I don’t trust the work being done, or at least that it’s done well. And I have repeatedly had bad customer service experiences with bringing my car in…from trying to get quotes over the phone from someone who knows nothing about cars and loses things in translation, to poor communication in general. This last time, I asked the advisor to make sure they lubricated the door hinges because they’d previously screeched very badly. I have this communication with him in text message, so there is no mistaking what I asked for, the hinges be lubricated…but he put on the work order to “lubricate the door latches”…which is an entirely different thing, and does not help the hinges! Seriously, if you can’t get that much correct…really? I had to start requesting that they not do any complimentary cleaning. My car would come out looking like it got a quick hose down, certainly not clean like a car washed with any type of care. And every time they would dirty up the interior windshield. It would seriously come back to me looking like they wiped the inside of the windshield with a dirty dish rag…more than once this happened. So yeah, don’t trust them to do any cleaning, complimentary or not. So what is it just Smart cars that are not respected there, or what? Because I’ve been servicing mine at this dealership for over 3 years, and I really can't fathom the glowing reviews of others experience. More
by SERIOUSBLK
Employees Worked With
Rod Soprito
July 29, 2022
Very professional , efficient and helpful . I had confidence they would follow up on their commitments. The young man in service dept also very friendly and helpful on the car modifications als I had confidence they would follow up on their commitments. The young man in service dept also very friendly and helpful on the car modifications also having a Gti. More
by MKSCHOLL99
July 29, 2022
My experience at the dealership was excellent . They took care of my car with the upmost care. I had a lot to do and still came in at a lower price. I will be back. They took care of my car with the upmost care. I had a lot to do and still came in at a lower price. I will be back. More
by MOTORINBMW
Employees Worked With
Sean
July 29, 2022
Quick and efficient as always. My go to place for servicing my car. Well done. My go to place for servicing my car. Well done. More
by GRLDLEWIS
July 28, 2022
Great experience all around. From sales to service they took great care of me. Bravo From sales to service they took great care of me. Bravo More
by Valdezma16
Employees Worked With
Other Employees :
The finance lady that helped me is not available she was swedome, Mo Abujamous
