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Mercedes-Benz of Portland
Portland, OR
2,291 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,291 reviews
February 17, 2022
The service is variable. This last time the service was excellent, while in the past it was mediocre at best. Hopefully this is a good indication that things are improving. This last time the service was excellent, while in the past it was mediocre at best. Hopefully this is a good indication that things are improving. More
by MESHULC
Verified CustomerEmployees Worked With
Brandon Godbey
Helpful February 15, 2022
John Frentsos was able to work with me through several hiccups along the way. And Mylee Burns could make the closing work even though things were a bit off standard, because of shipping the car to Big Isl hiccups along the way. And Mylee Burns could make the closing work even though things were a bit off standard, because of shipping the car to Big Island Hawaii. More
by TSHAVERDO
February 14, 2022
Customer service is excellent, very accommodating and polite team, good work done and no further problems. Their complementary amenities are something that will keep me as a customer for a long time! polite team, good work done and no further problems. Their complementary amenities are something that will keep me as a customer for a long time! More
by SCARBELLABUNNY
Employees Worked With
Mo Abujamous
February 14, 2022
I spent over $1000 on annual service and breaks for my SmartCar, and they didn't even bother to change the headlight. It's a small thing, but details matter, and I expected more. Also, the person I spoke SmartCar, and they didn't even bother to change the headlight. It's a small thing, but details matter, and I expected more. Also, the person I spoke with when making the appointment was borderline rude, and unable to answer my questions about what some of the service description meant. More
by MICKEYJUAN
Employees Worked With
Andy Acevedo
February 13, 2022
The drain plug was not replaced as I requested and oil is continuing to leak out of the drain plug. I would like a new drain plug installed as requested. I have a video from the dealership that can be provi continuing to leak out of the drain plug. I would like a new drain plug installed as requested. I have a video from the dealership that can be provided. More
by ASKBROKERMARK
Employees Worked With
Andres acevedo
February 13, 2022
Very accommodating to schedule an appointment, the service Director (Brandon) is really customer focused. Ron S. was there for the customer, very polite. service Director (Brandon) is really customer focused. Ron S. was there for the customer, very polite. More
by JESUS.GOMEZ
Employees Worked With
Brandon Godbey
February 13, 2022
My experience at Mercedes -Benz of Portland was extremely impressive. They went beyond to accommodate me while waiting for back order parts to arrive. Thank you so much. impressive. They went beyond to accommodate me while waiting for back order parts to arrive. Thank you so much. More
by susan.alfano
Employees Worked With
February 12, 2022
Things went smoothly and we are very happy with our beautiful new Mercedes Benz from Portland beautiful new Mercedes Benz from Portland More
by DENISE21
